I typically love going to sport clips, and it's the only place I've gotten my hair cut for the past…read more10 years; having visited numerous locations across the US. However, the location in Columbus, Indiana is terrible.
When this location first opened, things were great, but then the stylists got into a routine habit of letting their friends and family walk in and cut right in front of everyone who has been sitting there waiting. Because if this, people are now trying to sign in online way ahead of time, just to try to be secured a spot when they get there. This is the only location I have ever seen have a 2.5 hour wait, with a nearly empty waiting area. As you check in online, and then show up early, you see all these people come in, talk to a stylist, who says something like "let me finish this one, and I'll sneak you in," or as people come in and have not even checked in at all, they will get taken ahead of everyone else who has been sitting in the lobby. It's ridiculous how unorganized it is as they pick and choose who gets to go next, almost bypassing the waitlist entirely. This has happened numerous time at this location, so lately I've been traveling to a different location for a hair cut. Today, I didn't have that luxury, so I went ahead and checked in online, which showed a 150 minute wait (2.5 hours). I ran a couple errands first, and decide to head in, as I showed 5th in line in the app. Once I got there, I checked in and sat down, with only 3 people in the lobby, and I showed 5th in line on the board inside as well. As I sat there, several people showed up and were told they would be "snuck in" next. One guy was there for his son, and had even told them initially that he didn't need a cut for himself that day, but after his son was done, he changed his mind, and was taken back immediately. A glance at the board, and somehow I'm now number 18 (EIGHTEEN!). HOW?! After sitting there for an hour, I was still showing a 2 hour wait. Last time I was here, I wound up walking out because of these issues, and that's exactly what I did this time.
If that's not bad enough, you have stylists who do such a mediocre job, just to try to get through the cuts and get their tips. I understand that they need to work quickly to get through the list of people waiting, but when you tell them what you want up front, and they don't follow those instructions and have to correct it, some of them act very put out, as if you're wasting their time.
After today, I doubt I'll ever come back to this location, as it's literally quicker and easier to drive 30 minutes to another location.
