Big fan of Coach and very happy to see them bring vintage styles back. All of the people working were friendly, but Dani was AMAZING. From the moment we walked in she was incredibly helpful and did not push us to buy as others normally would at other brand stores. She was patient, friendly and conversed with us as if we were old friends. I really enjoyed that. I ended up getting the Brooklyn shoulder bag 28 in maple and I am obsessed! This bag truly had me in a chokehold from the moment I saw it. Dani even wrapped it in a beautiful black box that I unfortunately did not take a picture of because I was too excited to unbox when we got home. We were also able to order a matching wallet online with her as they were sold out in store and it was a very smooth process. All in all a wonderful experience shopping at this store. I will definitely be returning when we're back in the area again. read more

Awesome staff they always remember me here! And super friendly. Prices are what you would expect for high end purses and clothes! Also love the layout very easy to shop around! read more

Coach - Always nice to see the staff here! Always so friendly everytime I come in! - Leather Goods Near Me - Tigard, Oregon

It has been years since I stepped foot into a coach store and I am so glad I walked into this store today. I have to say the sales associates there are amazing, they are not pushy and in your face! They greet you and then let you be and answer any questions you have. Huge shoutout to Curtlynn for being great today. I first walked in and browsed for a gift for my mom, I say a gift set that I liked but I didn't buy it. I left and went to Macy's and say the same gift set but didn't get it there either. I walked back to coach to look again and decided to not only get the gift set but also a purse simply because I was impressed with the service I was receiving--well also the quality of the products I purchased :) I will say that I will be retuning to this store and specifically looking for Curtlynn to be my associate, they are amazing! read more

Coach - Leather Goods Near Me - Tigard, Oregon

Nikki is AMAZING! She was super patient with me while I tried on the different bags, offered suggestions, helped take out the pillows and was on top of everything! I went back a few days later to get my tag customized and she did it for me along with helped me get the matching wallet. 10/10 customer service read more

I came in yesterday planning to buy a bag. I had a good idea of what I wanted from their website. I could not find any sales associate to help me. I felt like maybe this was on me, like I did not try enough until I looked at other reviews and saw others have been ignored . I ended up buying a great bag at Michael Kors instead. read more

I absolutely love Coach stores and products, so it was a really big disappointment coming in to this store last week. I came in with my buddy Matt while shopping in the mall. We walked in and were chatting. I saw two employees who were talking to a single customer. Otherwise the store was empty. Which kind of tells me something in itself, as the mall and every other store we went into were packed full of people. We walked around the entire store, which was really boring, oddly enough. There was not a single item that stood out to me that I wanted. Normally I can find something I feel I can't live without in any Coach store. Here, it had a very sterile feel to it. I made eye contact with one of the employees as we were walking around, and she just stared at me. Didn't say a single word. After making eye contact, she broke it and looked down, like had the, oh shit! They see me, kind of attitude. Don't look up! Don't look up! Maybe they'll just go away. It honestly reminded me of when you see a homeless person on the street corner and you catch the red light and don't have time to run it. So you're stuck there being stared at and trying to avoid eye contact so they don't walk up to your car. The first employee was deep into a conversation with the customer in the store, so she didn't bother to look up. After the second one made eye contact, she then promptly dove into the conversation with the customer and employee to basically avoid talking to us. Almost like we weren't good enough or well dressed enough to be shopping in that store. Which is sad, because had the customer service been better, I probably would have bought something for my mother in-law, as she loves Coach products as much as I do. I've also never had a bad experience in a Coach store before this, so it definitely bummed me out when we were treated this way. Would I return? Nope. There is absolutely no reason to return to this store. There are plenty of other Coach stores out there with significantly better employees and customer service, where they don't go out of their way to avoid you. Review 147 of 2017. read more

Full disclosure, in the late 1990's I worked at this location and haven't been back much since. I went into the store this evening mostly because Coach was offering a 25 percent off coupon for their full priced retail stores. This is the first time Coach has ever done this. I thought maybe I would find something I had to have or had to give. I walked in and they were busy but not crazy busy. I was invisible I circled the store twice and no one caught my eye. Which as it turned out was fine as there was nothing there up to the quality I was used to seeing in the 1990's Coach stores. For one thing they have quit making most of their products in the USA. One of the ways we could always tell in the old days that a Coach bag was "not authentic" (read fake) was the location where it was made. If it wasn't make in the USA it was deemed "not authentic". Now many of their bags are made in China and other countries so it's harder and harder to tell what is or is not authentic. I miss the days of the Coach Leatherware Classics. They still make them, however, it doesn't appear that they carry any in this store. You can still buy them online. Maybe that's where I need to go in the future. I might try it again but it will be a while. read more

I purchased a wallet online and Took it into this store location to return/ exchange because my partner wanted a smaller wallet. It was just two days out of the return date, in which my invoice didn't even have a return date on it. One employee looked at the invoice- in which she couldn't find the return date policy either. She then Called her manager over in which she told me to call customer service about it since I got it online (mind you, this is from THE COACH WEBSITE) and that they wouldn't do an exchange or return for me. I've been in customer service for 5+ years and the older women who work here are not customer friendly whatsoever. I was treated like a second class citizen during my visit here. It definitely ruined the "Coach" face/experience for me. I will not be buying from this store so these rude older women can make their sales commission. read more

I went there to buy Mother's day present last year. I think it was a day before Mother's day. I just got out of my part time job and was kind of underdressed for shopping purses, but I didn't have much time so I went there anyway. The place was packed with shoppers and I was asking multiple questions, visiting different stores, and coming back with another question. Nevertheless, the employee paid me full attention, giving me the information I needed. I feel so bad for leaving this review so late and even forgetting the name of the employee who helped me all along! She was so friendly and seemed like a bilingual, speaking both English and Mandarin.. Thank you for the great experience and help! read more

I love Coach products but...the employees in this particular store are snotty! I have been to and purchased from Coach stores in different states (Nevada, California) and have had great experiences. But when I went to the Washington Square Coach, after a hike at Tryon Park, I was treated like gutter trash. I wasn't stinky, made sure to freshen up first, though my attire may have been a bit on the relaxed side. Nonetheless I should not have been treated like I was unwanted in their store. It's not like Coach is an expensive brand name (middle of the road), there are much more expensive, high end brands out there. Get a clue , ladies at W. S. Coach. You might be surprised how many of us "regular folk" can afford your wares. read more

Pretty simple...purses from Coach make my wife HAPPY! Everytime I've visted the store the employees are always happy to help, never to pushy. As a guy it helps to get the right perspective so I do enjoy them helping answering any questions. Make sure you give your information, I've recieved two 25% off coupons the last couple years and it makes buying the purses a little more managable. They seem to have more and more guy stuff but I personally can't see myself buying something from there at those prices. read more

I buy a lot of gifts here, as well as leather totes for myself and I have to say, the staff have always been friendly and professional and the Manager Lisa is a doll - stylish and fun, and knows her product. I've never had any issues having things ordered that weren't in the store and I like to support my local branches, as opposed to online. It's well merchandised and the leather quality is really nice, will last a long time. They update regularly and you can always inquiry about something online and have them check availability. The only downside is the mall crowd more often than not looks like they're ready to go wash a car. Such is the state of style in America these days. Still it's easier to park at the mall than at the downtown store. As an ex-New Yorker it's nice to find a place with stylish things in a city where the choices are few. and if you notice, people don't often say thank you in life. Also they don't rave much, but boy do people complain - it's a national epidemic. Reading some of the reviews, I just think there were some grumpy shoppers who expected the universe. I've always had nice help here. If you are nice to sales people they are always nice back, dealing with the public is a really tough job - ask servers in the food industry! read more

I had a problem with a watch I purchased from Macy's. I was told by a coach manager at another location to take it to this location. I did just that, but the employees at this location told me they can't help me while arguing with me about the warranty. (The watch stopped working after 2 months.) I had to show the employees and the manager the warranty policy. They refused to assist me in any way and told me to "go back to Macy's". I was treated as a second class citizen. They also informed me that "the watches from Macy's and any third party retailers are not the same quality as thier Coach store". I was really surprised with the ignorance of the employees as I had to walk away from the situation. This situation has completely turned me away from any future (Coach) product purchase​s. #Poor quality #overpriced #horrible customer service read more

Shout out to Tai (sp?) from the Washington Square Coach store. I had a TERRIBLE experience over the span of 2 hours with Coach's corp. customer service reps (http://www.yelp.com/biz/coach-new-york-3?hrid=Q0i2ABhSDsmQRUf964Q82Q) before calling the Portland store and speaking with the store employees and manager, Tai. She honored the price I paid online and waved the shipping since I had qualified for it when I first made my purchase. I'm now expecting my coat to arrive tomorrow. Thank, Tai! read more

I walked in just browsing the purses and I really appreciated the young man who worked there noticing my purse and asking if it was mine as to not insult me if I was holding it for a woman which I was not and would not do that. Anyway he showed me some great hand bags that were beautiful and I really enjoyed the service I was given. read more

i asked if i could buy a bag for 5 cents for a coach watch i had purchased and the lady w brown hair said no... felt rude and dismissed. other brands will be nicer, not worth it . the gentleman who works there is VERY nice though, so if you're going to go, have him help you read more

I've never had a bad experience at Coach until yesterday. I've had over 10 Coach products with no issues, except for my most recent wallet. The zipper broke on my wallet, so I thought I would take it in to see if they could fix it. I took my wallet in and asked, the first girl I spoke with said she had no idea and had to get someone else. She went a got Lisa, who claimed to be the store manager. Lisa, said they could fix my wallet, but she would have to take it. I said that wasn't an issue, except I live in Las Vegas, so it would have to be shipped to that address instead of one here in Oregon. This seemed to be a big issue. She left me waiting 3 times to go "check" to see what they could do. She said there would be a fee, but refused to tell me how much. She told me that since I didn't have my recipes she couldn't provide me with any details since she didn't know where my wallet REALLY came from, and if it was real. I finally gave up. Why would I agree to pay for something that I couldn't know the price before hand? I ended up buying a new wallet (the EXACT same wallet). Lisa rang me up, didn't tell me the price, and then proceeded to reach across the counter and grab the cash out of my old wallet. I was in shock. It was the rudest thing I had ever seen. I took my money back from out of her hand. She had grabbed over $500 for a $200 wallet. I asked her what she was doing, and her response was "well I could see your cash, so I figured I could take it as your payment." I told her the correct way to checkout a customer is to tell the price and ask them how they want to pay, not to take money out of their wallet for them. Someone who treats customers like this in a high end store should be fired. Sadly this experience had ended my relationship with Coach. read more