i went there december for my mums funeral,.. iv taken long while to add review as i tried give them a fair chance, but recently i sent feedback to head office and they said would forward to argyle st branch to reply to concerns,..but theyve not,..been couple of months! main issue was they placed ring on wrong finger of my mum, and didnt seem pleased about fixing the problem. i suggested to head office they create a template as a guide so people can clearly mark where items such as mementos or jewellery should go,..but no info as to whether theyve acted on this.. main worry was the make up, my mums lipstick was smeared onto her cheek and lookd messy, i had to take in her creme puff and cover it myself, it looked very undignified and really upset me..as u can imagine. im not sure if it was a one off, but id advise anyone there being cautious and checking very carefully,.. it seemed a small thing but a very vital issue too. anyway, everything else im praising,.. just advising being very clear and taking personal charge of such things or sense of trust could be affected at a traumatic time of life. thanks. read more