Called CMRE for $27.86 bill and wanted to know when and who was it charged. A customer service person named Matthew (what a JERK!!! ) I barely get to talk, he sounded I owe him for thousands unpaid dollar amount. Wouldn't even give me a breathe to talk. Service place like this, very disappointed. Even it's for $27.86, I refused to pay because the way I was treated. I will be happy to go to the court and spend the money fight for this awesome CMRE service, and won't want to give them a penny!!! read more

I logged on to pay 1/2 my debt, they won't take it, it was declined. I wanted to pay in 2 payments, they won't accept anything except all of the debt. I'm trying to pay off all my doctor bills from the beginning of the year. EVERY one of them is accepting partial payments. This stemmed from a specialist doctor in Redlands that is part of the Loma Linda Healthcare system. This is the third time I've tried to work with both Loma Linda and CMRE, neither will take payments. I'm so frustrated! read more

I was APPARENTLY charged $773.02 for an ER service on Nov 2019. I contacted both the hospital and my insurance and I don't owe anything. I had paid my outstanding balance already in 2019. CMRE sent a letter in July 2020. When I called the customer support, a woman named Rosea (?) was not helpful at all. When asking if there's anything additional I can provide to support the dispute, all she was able to say was dispute in writing. Seeing the other reviews makes me hesitant to make contact with them again. I feel so violated the fact that they even have my information. read more

If I could leave 0 stars I absolutely would. Do not trust these people, they have been apparently trying to reach me for years about a hospital bill and now wants almost 2,000 dollars from me for it but for years sending it to the wrong number and wrong address. I called about getting a paper from them and then I called the hospital relating and the slight difference was that CMRE changed the last word in the hospital name to seem like my hospital has charged me for a exam. The hospital said that I had no charges, while calling CMRE I asked for a phone number to who I can reach to talk about the actual charges but wouldn't give me the number due to "only customers/patients can be given numbers" as if I wasn't a customer trying to get billed, I asked for a itemized receipt as to what CMRE is trying to charge me and it took weeks to get the paper to me. Somewhat within those weeks I received a statement paper with the same charges stating they're all paid from my insurance. I would be careful with what these people are trying to charge you from their debt collections. read more

Bandy Rodriguez refused to call me back after three weeks of leaving messages for her. She claims she's not handling my case but the letter that I received from the company has her name and extension on it. I sent her proof of payment.. Still no follow up. Just know if you make your payments they are probably not submitting it correctly. This process has been very frustrating. read more

One star is too much. Definitely deserves -100 stars. I received a collections notice from them for an ambulance ride I had to take, but couldn't go to the VA hospital. The ambulance was CARE. They too are shady, but I won't get into that here. I called CMRE and explained that I talked to CARE about the bill and had no idea they sent me to collections. CMRE only wanted money, but I explained I am in the middle of suing the hospital for failure to provide forms to the VA for payment, which would have paid for the ambulance ride. CMRE said they'd place it on hold until I got things settled. Unfortunately, CMRE charged off the amount and it reflected negatively on my credit, of which I don't get, since I owed to CARE, not them. I'm not going to call them again, as it seems they just don't give a shit. When I go to court, I will include them in the suit. I will of course abide by the law as this process evolves, and CARE will get paid, not CMRE, as they played dirty and threw me under the bus. read more

I received a collection bill for a medical debt that has been paid in full. Evidentially this company had the paid "debt" for 8 days before they sent the bill and I called 5 days later the (Monday after receiving the bill on Friday) And in 14 days they tried to add $3 worth of "interest" again, for a bill that has been paid in full! Absurd! Trash company! I'm sorry for anyone that has to work with them! To make it worse the # on the bill I received was not an active number so just to reach them I had to junk through hoops and find them in google! Disgraceful! read more

I got contacted about a bill 4 years ago, I checked the patient portal for the place they are claiming I owe money and there is no outstanding balance. I know for a fact that the bill they are contacting me about has been paid! They also gave me the wrong account # to "check" the amount I owed and it is incorrect as well. I emailed customer service and I guess we will see how that goes. read more

Finally addressed this annoying company today. Spoke to Malik on a recorded line & he immediately asked if I was the person they were looking for. I have previously used the automated system from their phone calls telling them that they have the wrong person. Today I asked for my number to be removed & we shall see how this company holds its actions. If they continue to harass me I will file a police report which I have done successfully with identical issues from another company calling me again looking for the wrong person. 1-866-206-1336 is the number left on my voicemail & 323-430-9164 in Montebello is what comes up on the caller ID read more

This company is collecting for St. Mary's in Reno Nevada. They are rude. I spoke to them three times and was given the wrong website address. The third time I was told to google the company, that the representative didn't have the time to repeat the information. Seriously?????????? read more

ZERO stars if I could. Was checking in on my credit score and found an open collections for CMRE with the original debtor being The City of Fullerton. So like I've been taught I called the city first to see what it was for and if I could pay them for the debt. I do this with all collections and usually am able to settle the debt for less than what I owe with the original debtors. Fullerton had no idea what I was talking about and couldn't even find me in their system. Transferred me to their collection agency and they couldn't find me in their system either. Now there's a collection on my score that is bogus and I have to wait 7 years to watch it fall off. Ridiculous. read more

This company has no rating, it is a scammer company. I am incredulous that Atlantic Medical Group would use this company for debt collection. CMRE took a paid bill which had been in discussion with my insurance company and Atlantic Health Care and purported to be the collection agency collecting on this already paid bill. I think the bad mark goes primarily to the companies who use this scam as a collection agency. I also notice that they put forward information older than a year so you cannot report to Better Business bureau. Shame on all who use CMRE. read more

I called to settle a debt but was immediately met with the most unprofessional and rude person who calls herself Maribel E. She was reluctant to give her last name, yet she has access to my full information. This lady started raising her voice at me and was very condescending in her tone as soon as I asked a question. Since I was the one who called .. you would think that I would receive better treatment and service. No wonder why people do not like collection agencies .. due to terrible employees such as this "Maribel" person. So my advice to CMRE .. if you want to improve your ratings and reputation .. hire better people .. and let go of the rotten ones. Bad employees will bring your business down. read more

I received two letters from this company stating that I owed money to a certain hospital that I had been to. Confused as to why my insurance wouldn't have just been billed, I called the hospital first. I spoke with the hospitals billing department and they said that my insurance had paid my bill in full and for the visit in question, my deductible had been met at that point so I didn't even have a copay due. I told them about the collection agency and the lady in billing reviewed everything and told me that they had never contacted any collection agency as I had no balance. I went on to call the company through the phone number printed on the bill. I kept getting a recording stating that something was wrong with the phone line and to call back later. This happened over several days. I then decided to email them, and let them know that I would contact the Better Business Bureau if they did not solve this problem. I have not received any reply as of yet. So, after this review I will be contacting the BBB read more

Yelp needs a negative rating system for CMRE. I receive an intimidating automated call from some place I've never heard of about a debt I've never been informed about or been given an opportunity to pay, and lack the information to know if it's valid or not. I call the number and am kept on hold for 15 minutes. When a woman answers I ask what this is about and she won't tell me. I repeat my request: "Tell me in a sentence what this is about or I'll file a complaint with the Consumer Affairs Dept of the Califirnia Attorney General's Office for harrassment". She says "Go right ahead" - and then "I'm terminating this call" and hangs up. I'm filing my complaint with the staqte right now. Totally rude and outrageous. read more

Never in my life have I been given ATTITUDE and been HUNG UP ON before by a company asking me to pay. Apparently I never paid my copay for an ultrasound for a blood clot- how I never got the bill? No idea... but I owed just $50 and I told the woman I'm not paying interest, I'm willing to pay what I owe. She said, well, you called me- why don't you ask if I can waive the interest for you? I've never been spoken to in that manner before by a "customer service representative" in my life. She says, you're the one in debt, calling me. (Lmfao. My 810 credit score says otherwise. Lol) I said are you kidding me? That's so rude, then she hung up on me. Never ever in my life have I been hung up on before. Aren't you supposed to keep me on the line? Isn't your job to get payment from me? Insanity. I'm currently on hold AGAIN because this clearly disgruntled employee hung up on me. What a rude bitch. read more

Dr. John Lee of St. Joseph's Mission Hospital refused to do the PPO contract write off for my insurance. He balance bills me (yeah - he is an unprofessional jerk). Mission Viejo Emergency Medical Assn (the morons who do his billing) accepted payments then sent me to these scammers for collection with NO NOTICE. Collection agency scammers "CMRE" waits 30 days to send me an invoice, which is how I knew I got sent to colections. These assholes haven't sent me a receipt. I paid in full minus .96¢ interest AND filed a complaint for violations of Fair Debt Collection Act. THESE PEOPLE ARE NOT FOLLOWING THE LAW. Unprofessional in the extreme. read more

This is a scam. DO NOT PAY. Double and triple check with your insurance company to see if they've already paid the bill.

I got a call from CMRE about a medical Bill. I dont recall that charge..so i get a alert on my credit report they had reported me. So i made a dispute .something very suspicious its a scam read more

The whole goal of a colletion agency is to collect money. I had a bill that was apparently billed incorrectly and i just found out about 6 months ago when i looked at my credit. I worked with CMRE financial and everytime both i and the insurance agency tried contacting them we would either be put to a voicemail or they would keep taking down the wrong billing information. Over and over we would tell them both the insurance and myself who to bill and no matter what they kept trying to bill incorrectly. There is just numerous issues with this collection agency. If they could simply put more effort out into doing what they are supposed to do then i wouldn't be writing this and just leave it at what it was. Im sorry for anyone that has to deal with them. read more

Scam artists. They have been reporting me delinquent every month n I have no delinquent hospital bills. I even got a recipient showing zero yet they continue tuining my credit lying to credit bureau they lied to the FTC as well. Perhaps I need to file at the local court read more

They aren't trying to collect very well when I am actively trying to give them my money for a medical bill I didn't realize I owed and they just transfer you over and over again. I also ended up back at the automated system after asking how many more times I would be transferred. They obviously don't care to get their money. read more

I've been calling for a mo th already requesting a letter saying my account is paid off.... and everytime i call they tell me the same thing"give it 3 days" its been a month and i need it to renew my passport it seems they dont care at all. read more

My 90-year-old mother received a letter from CMRE yesterday claiming she owed $104.33. The provider and account number referenced belongs to a doctor she uses, but no date of service was provided. My mother is very responsible about paying her bills and we could not understand how she could owe this money. She never received any bills from the actual medical provider for this amount, nor was it indicated on her Medicare statements. I was going to investigate further but decided to Google CMRE first. Boy, am I glad I did! It appears to be a SCAM, as I suspected. Probably just an attempt to get money or credit card information. Thanks, everyone! Nancy N. 5/1/2020 read more

Absolutely terrible customer service, they are rude and insulting to their customers! If I could give them a negative rating it would be a -100 stars!! read more

I called to tell them my insurance company will pay the bill due to the original billing was done wrong. I even had a three way conversation with them and my insurance company to verify this. They told me and my insurance company they would send the bill to the insurance. I called two weeks later to confirm they mailed the bill to my insurance and they said yes. I find out a month later they never mailed the bill and they refused to do it now saying it's to late. They lie and deceive you and won't work with you. Now I have to figth the credit companies to get this off my credit report. read more

BEWARE---this is a total scam--terrifying that these perpetrators exist As far as I can tell, this is not only a theft operation but also possibly an Identity Theft operation. I had surgery and a lot of bills 9 months ago. I paid all the debt--which was stressful and hard, as anyone knows who's uninsured and gets really sick knows, but I did it. Today I received voicemail from this company. Called back, they said they had 2 collections accounts for me from the hospital I had been seen by the emergency room by, prior to my surgery etc.---and I owed $250.90. I asked what the bills were for. The guy could not tell me. I said I had cleared all my bills. He said they recently engaged his company to collect. He asked again and again for my address. I said I wouldn't give it to him until I understood what the bills were for. Asked for a supervisor---he connected me to dead air, where I waited on hold for 6 minutes. Called the hospital whose ER I'd gone to---they said my account was all up to date and I owed nothing. Recommended I call the diagnostics and lab company--called them---they reassured me my accounts were all paid. Called back CMRE 11 times. Each time a recording answered the phone, then when it was connected to a person they would hang up as I was saying Hello? The final time a woman answered the phone and she said "Is this____?" I said "Yes, I am having a problem with you guys--I want to get this straightened out." "Happy to help. What is your Social Security Number, DOB, and address?" I said, "Look, I don't want to give you that information until I understand what accounts you're calling about." She said "I can't help you," and hung up. I came to Yelp (thank GOD!!!) and see that this is a scam company. Preying on people who already are shell-shocked after having dealt with major medical situations and bills. The bills were a total fabrication. I am going to report them to the California Attorney General. read more

A TERRIBLE COMPANY! I would give them negative 5 stars if I could. I didn't realize that a bill had been sent into collections because I never received mail about it. Pay your bill as soon as possible before it's sent to this hellhole, because I received an accrued interest of hundreds of dollars. read more

As expected from any collection agency, all employees here seem to be incompetent. When I paid my bill in full in early March I was told that CMRE would submit the information and it would take 14-30 days for the credit bureaus to update my credit. After months of no change I finally had the sense to call and check. A rep told me she would call me back in 5 minutes after checking my account, 45 minutes later I called back and found out that my account had SLIPPED THROUGH THE CRACKS. They NEVER submitted the information, they continued to report that I owed money even though this was false. Instead of counting on them please always check with the credit bureaus and dispute any claims that aren't current. read more

These people are ruthless. They call continuously. My son gets harassed every other day for bills he should not have to pay because they will be covered by Medicaid. He has asked them not to call him and has sent a letter with the appropriate information on it to them. He never received a paper statement from the provider nor from this company but they keep insisting that he needs to pay and NOW. read more

Received a collections notice in the mail from these guys, for the "University of the Pacific School of Dentistry". I've never attended school there. Nor have I been there. I called CRME, and on one call they gave me the name of a doctor (I called, the doctor said I paid my bill) and on another call they said they couldn't provide any additional information. All the while, I've had full health insurance. I emailed them copies of my health insurance card, to which they never replied. Multiple follow up emails have revealed no clues. Terrible, terrible company. I've wasted hours trying to figure out what they heck this mystery bill even is, to no avail. read more

Thank you, fellow Yelpers! Tina Y. from Hacienda Heights has no idea what she's talking about and/or is a plant (Lots of those on Yelp). My son is being hounded by this company under completely fraudulent, false pretenses. The bill he owes is less than they claim and the original medical institution denies ever contacting them or forwarding the bill to them because it is NOT delinquent and they don't even know who they are. What I want to know is, HOW do they get this information and continue to defraud people? However they and others like them get away with it, they must be stopped. I am going to contact the attorney general's office today. I will keep you posted and include contact information for any others interested in bringing a case against them. read more

Absolutely awful company to work with had so much trouble trying to pay the damn bill over the phone.

This is a complete scam agency and they try to collect money that isn't owed to them. Just look up what the court ruling against them in Colorado was. If you're contacted by them unfairly, please file complaints with these 2 agencies as they're building a case against them: 1: Consumer Financial Protection Bureau consumerfinance.gov 2. California Department of Justice oag.ca.gov Long story short, my insurance company said CMRE is trying to bill me on an amount of money they have to write-off , which is against the law since I went to a contracted provider. The whole reason of going to a contracted provider is to pay less. However, CMRE isn't playing by the rules. My insurance company then went on to state CMRE can submit but aren't entitled to collect. Basically, what CMRE Financial Services did is collect money from my insurance company and are now asking for the money in between. But they can't send to collections on a negotiated rate, which they went ahead and did anyway. CMRE can't provide an explanation of benefits and have no idea if I even actually was treated. If enough people complain to the two agencies I listed above about them, we can build a solid criminal case against them which is long overdue! read more

I owed, I paid, and they removed my collections from my credit report within about 2 weeks

After sending a letter to my address for someone else's unpaid bills, I called the agency to have them update their system and let the person in question know about the bill. They told me to mail the letter back, but did nothing to update their system so that the person in question wouldn't get their credit ruined. Very unprofessional. read more

I have to say, after reading the reviews I was afraid to deal with this company, but it turned out surprisingly well. I received an alert on my credit report monitoring that I had a derogatory account; I had no clue what is was. Turns out it was from an emergency room visit last year related to a car accident. I had paid every bill I received, but the hospital erroneously gave one provider the wrong address and phone number. Said provider then sent the unpaid bill to CMRE, who shortly thereafter reported it to Experian and Transunion. CMRE never contacted me. They may have been given an old address and phone number, too, but I'm not hard to find through the search techniques their website claims to employ before reporting an account to the credit bureaus. As a result, my credit score dropped over 100 points. I wanted to vomit. I was literally sweating as I learned what had happened, because I have been obsessed with good credit since I turned 18. And, not only did the fool who hit me total my car, now I have pitiful credit because of her too. Thanks, whatever-your-name-was. But I digress. After paying the outstanding balance to the provider the next business day, then talking to credit counselors, the hospital, the provider, and even an attorney, I finally called CMRE. I wish I had just called them first (but, given these reviews, I was terrified to). The phone call was less than two minutes. They agreed to submit a request to Experian and Transunion to have the account permanently removed from my credit. I followed up the next week, and they confirmed the request had been submitted and a letter sent to me (ironically, to the same wrong address...). They re-sent the letter to my correct address. I called back later the same day and asked if they could fax it to me, and they did, within 10 minutes. All three representatives were friendly and helpful. That's it. Time spent worrying (and sweating) was resolved in three brief phone calls. They handled what came down to a clerical error on the part of the hospital very well. They are definitely not a fraud, as someone else wrote; the attorney I spoke to said they are one of the largest debt collection agencies in the country. (P.S., I understand others aren't going to have the same experience I did. I shared mine only so you could see one way it was handled and choose your path from there. This type of collection is not something CMRE wants to spend their time on; they were happy to close it out this easily. If you have the same type of situation, but you're not getting the same response, maybe you should try another approach? Swearing at everyone who answers their phone is likely not doing you any favors. And the time you spend ranting on Yelp you could be applying toward devising a calm, strategic resolution so you can move on with your life.) read more

Pathetic customer service. I have called multiple times and kept on long holds, left VMs as well sent emails along with my EOB statement, but no one ever bothered to return my call or respond to my email and still keep sending me debt collection notice. My insurance have already paid my insurance bill read more

I've been defrauded by this company for $200 dollars. They called me with an information about an unpaid bill (true info) and took money from me. Turned out bill was never settled and now my faith is in the hands of another (real) collections agency. read more

Unprofessional. I asked for original Bill's and was told they'd be mailed out and I received nothing.