PSA: This is a long review, but I have a LOT to say! To sum it up... I tried, REALLY tried to stick it out with this company. I am the last out of five families I referred to to still have internet through this company! (BTW never received any referral credit which is promised) That should tell you all you need to know. Anyways, I have had Clyirtel since March 2020 and it started off fantastic and I was so happy to have great internet in a very rural area where options are next to none. But, after a few months issues would arise where the SIM cards would just suddenly stop working and the internet would be out, and when I say out I mean for DAYS at a minimum... We were told to purchase an extender which was a few hundred dollars, & honestly I saw no change in signal quality. Anyways, the outages were an intermittent issue, and for the most part 2020 was a good run. Fast forward to the very end of December 2020 through the beginning of 2021 and I was without internet for over TWENTY days! I was not reimbursed or credited on my account for the extreme inconvenience, and I was straight up ignored for days upon days when I tried reaching out to resolve the issue. I did finally get services back up and running mid January, and I honestly didn't have any problems again until June of 2021 where I was out for a week. I was on vacation so it wasn't a big deal. But, here I am again in October out for multiple days and I get the same BS response... I have missed work multiple times since I work from home & I am finally DONE with Clyirtel. I wanted to support small business which is why I stayed as long as I did, but I just can't deal with it anymore. Don't promise to call someone back by said time and NEVER do it, don't promise fantastic services when it's RARELY working properly, and don't IGNORE your customer's calls texts & concerns! Very unprofessional, not to mention it enrages the already annoyed customer! Maybe he will hire more people and finally get this "company" headed in the right direction. He claims to have different departments and people that he has to go through to resolve issues, but I have made what seems like a million calls to only ever speak to the SAME individual every time! We've all heard that saying "you're getting too big for your britches" and that is definitely the case here! A year ago I recommended everyone to use their services, now I recommend everyone to stay away! read more