Expected a personal service but it turned out to be a corporate franchise that was more interested in money than in service. High turnover, milked the job for funds, sexist comments, insensitive to issues of the household, still looking for missing items. Charged extra time without approval, charged for time when late, spent six weeks on the bedroom and refused to move on, etc., etc., etc. Wrote to the owner regarding various complaints and issues, little or no response; she was there at the beginning to sign the contract and little thereafter. We took on the project as a major commitment on our part, but, ultimately felt that our trust was abused. 100% in at the start, followed their "program", made some progress, but management poor. Very disappointing. I guess if they are doing a closet, laundry room or garage, you won't be risking much. We did the whole house and, if they had been more courteous, professional and sensitive and less focussed on $$, it would have been a much better experience than it ended up being. read more