We went there today after just being there 30 days ago for medication refills. First of all our doctor abruptly left with no notice. Then when you call to get your meds refilled, they tell you how busy they are and will do you a favor by trying to get you in. They can't help you with your meds, even though you just came in recently. When one of the meds happens to be a narcotic, they automatically think you are an addict. Also, we didn't ask for the narcotic in the beginning and can easily do without it particularly if you have to be lectured. Secondly, when we walked into the office, no greeting at all, they said NAME after they finally mustered up the strength to notice you standing there. When you go back to the exam room, the assistant does not give you any recognition. I'm not sure she knew we were there. She then ask which medication you need refilled. You tell her, she begins to tell you that you have never gotten that medication in an argumentative fashion making you feel like you have just robbed a store and got caught. Finally the NP comes in and says it is common practice for the medication to not be listed, but if that is true, why would the assistant not know that before she practically called us liars by telling us we never got it before. Thirdly the NP could clearly see we were agitated, she asked why, we told her to just not worry about it. She said I need to know so I can fix it. We told her that the staff had just been rude here and on previous calls and we were also frustrated because we had recently been in and now we had to come back so soon. After we told her about the staff, she said we were very negative and that only the patients who were trying to get narcotics had been a problem during the transition of losing the other NP. So with that comment, we left and my husband came home suffering with kidney stone pain and bloody urine. We would have told her but I can't believe it would have made a difference to anyone in the office. When you look for healthcare providers, look for people who don't want to just shuffle people around like cattle. Yes my husband was a little rough in his attitude but no one asked if he was in pain. I hope no one goes there who in a bad mental state. At least we just came home and roughed it out. read more