I signed up for a free introductory class here. Upon arrival, I was greeted by Amber (who was very nice and friendly). She was the highlight of my experience here. There are cubbies to put your stuff in - no lockers, which I kind of didn't really like. I like knowing my belongings are secured. For the intro class you don't need grippy socks! You also sign a waiver before class. I walked into the room and Michelle was our instructor. She was not very friendly and is the reason I am giving my experience 2 stars. We chatted before the class started and she asked if I had any Pilates experience before. I said I have taken some Solidcore classes before. To which she said "oh well this will be different from Solidcore. Our moves are more nuanced". Her tone of voice was very condescending and she seemed to minimize my experience. The class itself wasn't really much of anything. It felt like random stretches and movements on the reformer. read more

Do not give these people your charge card information! I blocked club Pilates from being able to charge my charge card. Nick has been trying to bill me $199 for about 1 year now. Every month they charge and it gets rejected because side they were on block with my charge card. Well almost a year later, Nick gamed the charge card company and changed their merchant number so that they can get around the block I had in place. They were able to get this charge in almost a year later. I had to dispute this charge and block the new club Pilates merchant number. The charge company reversed the charge so Nick didn't get paid. Do not give these people your charge card information! Do not do business with this company - you will regret it! read more

Club Pilates - Better Business Bureau Complaints For Club Pilates Ann Arbor - BIg Fraud / Ripoff - Pilates Near Me - Ann Arbor, Michigan

I am writing about the Brighton location here because Brighton has no presence on Yelp. I've been a member since they opened in Feb and have enjoyed the classes with Michelle K. The reason for 3 stars is that I can't get an answer to my emails - it's been over 10 days! The receptionist says the manager is overwhelmed with emails and can't get caught up. Poor business!!! Almost everyone I talk to at the studio has the same complaint. If you can't keep up with emails then hire more staff. read more

Scam!!!!!! Worst client service! Don't answer phone calls! I enrolled in late November'23 Washtenaw, Ann Arbor branch and paid $150 for December! But unfortunately, could not manage to book a single slot in December. They were booked ahead of time. They don't think before enrolling people whether they can give service to all the people they enrolled and charged for the services they are never gonna give! Only 7 am classes were available. I am a student and most of the classes are in the morning! I emailed them explaining my situation and requested them to book some slots on my behalf of me for January'24 and cancel my future payments. On the first scheduled date, I caught the flu and emailed them if they could reschedule that slot for another time. No reply from them. I went to my next scheduled day and learned there was no booking under my name for any of the classes. I emailed them for a refund since it's been 2 months since I made the payment and were able to take ZERO classes. They replied after 1 week saying they couldn't refund me cz "We do require a 30-day cancellation on any memberships in the studio. For new members in their first month, we will waive the 30-day request if they do not wish to continue after that. There is a 3-day period once you have paid to cancel the membership and receive a full refund". They offer me to book slots again! I mean I already joined another gym! Why should go to theirs when they failed to arrange a slot for me? read more

The absolute worst experience. Not only are the instructors mediocre but the people working there are incompetent. I paid for a class on my birthday, I live an hour away and showed up 10 min late. Totally understood like that was my bad but then the employee rescheduled me for the same class but on a different day because I already paid. Just called to double check the day and time and apparently the incompetent employee never even scheduled me and they just stole my money. I literally scheduled another class and picked the time out with the employee working at the time.. Now they won't let me take a class at all and just kept my money. How awful of an establishment, I paid to get in a workout and they are denying me after paying. Never again will I go here DON'T WASTE YOUR TIME HERE. read more

I have severe ADHD and a very active lifestyle; need to train intensely daily as it helps me to clear my head, feel focused calm and get the needed dopamine & serotonin to my brain. I am doing bootcamps everyday at home and while on the road I make sure to find whatever I can to continue and vary my daily workouts so I alternate between Barry's Bootcamp, Title and UFC boxing, Solid Core Pilates and F45 depending what I can find. I was excited to have found Club Pilates as I thought I was going to have an intense, body-shaking, profusely sweating, core workout. I am extremely deceived by this Club Pilates and will never use that chain again. when I got there they proceeded w light stretching movements... which were done at a slow pace, with slow instructions, mellow, relaxing music playing... I felt in a massage spa. I waited for the stretches to be over to hear them finally kicking the workout in, but it never came. the class was over and I had waisted 35$ ... on absolutely NOTHING. I complained to the front desk telling them this was not a workout it was merely a boring stretching relaxation class that felt like a yoga class for elders. she answered me that "that's the kind of mellow slow relaxing classes ppl in Ann Arbor do when the want to try Pilates"... I had told them what I was looking for when booking, they should have told me this was a like a meditation class I would have never waisted my time or money. The lady at the front instead told me I was booked for an intro class " so it's not too intimidating for ppl" and talking About packages and membership. Seems they try to sell Pilates to yoga fans and make it feel like yoga too. They didn't refund me, I had to walk a few corners to go pay again to go do a decent machines workout at the gym close by to get my frustration and energy out. I am only a few days at a time in town so my precious time is well calculated to invest in my daily workouts so I can focus on work productively the rest of my day. Waisting time and money this way when time is limited to be effective and productive was extremely frustrating. read more

Great studio and my favorite place locally for an authentic reformer workout. Also really enjoying the TRX combo classes!

UPDATE- I still have not been reimbursed for charges incurred after I cancelled my membership due to the pandemic. This place was closed during the months I got charged. After discovering several others were also charged after cancelling, I reported this problem to Better Business Bureau, State Attorney General, and Federal Trade Commission. The owner will not return calls or emails & just keeps doing this to people again and again- do your research! read more

UPDATED 04/16/2018 SERIOUSLY READ THE FINE PRINT IN THE PAPER CONTRACT! I was not able to find any of the policies or forms required/referenced by staff on the Club Pilates website. At this time, the communication has ended although the issue was not favorably resolved. The owner says that there is nothing they can do and feels that this review is unfair. I did edit this review to make it more matter of fact. Still, it is important enough that you know my experience. ----- March, 2018 Nice people to your face and good classes/teachers but hard to cancel membership when needed. I thought the membership would automatically cancel at the end of the 3 months bc such a big deal was made about how to extend the membership. When it did not, I called to cancel mid-December. If you don't their paperwork quite right, that is not easily available online, you have to make sure you get in contact with the right person at the right time (don't just leave a message w another staff and think they will call back), apparently they do not cancel your account and you end up in a long struggle where the corporation wins. ---- Based on Social Media review in March, I was contacted by the owner who stated that he would work with me to resolve issue (payment taken out after request to cancel was made and due to delay in communication with the manager). The manager and I continued to play phone tag, even though we were in clear communication via e-mail. I learned; to cancel a membership you have to contact the correct staff member, they will try to convince you to stay (delay), finally get the paperwork from staff, turn in the paperwork, and then wait an additional 30 days for the membership and payments to stop. The clock keeps ticking and they do not backdate the cancelation to the original cancelation request date resulting in additional payments to Club Pilates. MISERABLE. . . Issue ended. read more

I've been a CP member for at least 3 years. The studio has always had ample class time and availability for my schedule. I have been consistent in my attendance and was pleased the studio was able to offer virtual classes during the pandemic. I'm looking forward to being back in the studio classes once it's safe to do so. Any issue I've had has been resolved quickly. Hope to be back to see the staff soon! read more

Even if you cancel Your membership, they might keep withdrawing funds from your account. My wife Belonged here. She filled out the cancelation, emailed it to the general manager AND handed it to him personally. That was 2018. I am STILL trying to get them to refund all the payments they took out of our joint account. The owner, nick, seems not to care at all that he took $2500 AFTER my wife's account was canceled. Read all the reviews. This appears to have happened More than once. read more

SCAM. They wont let you cancel! Claimed they "lost" my cancellation form (blamed it on an old employee who was nut trustworthy!). Of course they now wont reply to an email or return a phone call... Had to cancel my credit card to stop getting charged. read more

The best workout available!!! The perfect balance of mental and physical activity. Super friendly and talented staff.

*HIGHLY RECOMMEND!!* Starting a new workout routine for the first time as a 45-year old with scoliosis & back problems was scary. The staff, teachers & peers here are the most welcoming, fun & knowledgeable people that made it the MOST pleasurable start to this new adventure!! I sweat every time and feel THE BEST I've felt in YEARS!! So happy to have discovered this awesome place!! read more

The instructors at this studio are so knowledgable and supportive. I've had consistent problems with my knees and hips and felt like a new person after 4-6 weeks. I like the variety of classes offered and especially like that the instructors offer lots of little tweaks to make almost all classes available to anyone, i.e., you can make a less advanced class harder to suit your needs and vice-versa. Very open, non-intimating atmosphere - you don't have to be in good shape to start here - in fact, there are lots of beginners and people with serious injuries looking to rehab. Love everything about it. read more

I appreciate the response from the owner. However, I was never contacted by anyone to address this issue AND I was mistakenly charged for yet another month (so I was billed twice after my cancellation - first bc of the need to provide 30 days notice and then again due to a billing mistake)! Fortunately I caught the mistake as soon as it appeared on my credit card bill and it was corrected by a friendly staff member. I understand businesses have policies, but that doesn't mean those policies are always fair. I moved here from another city where I attended another Pilates studio that did not have this seemingly unnecessary requirement for 30 days notice as Club Pilates does. I don't understand what the justification for it would be besides to charge customers for something that they have already decided is not working for them. read more

Great place for Pilates. Teachers are awesome and classes are good size so you will get good attention to do the best workout. read more

Club Pilates - Pilates Near Me - Ann Arbor, Michigan

Club Pilates as a beautiful, High quality Pilates reformer gym with excellent instructors and equipment. There are many classes every day and many different formats from which to choose. This is a great place for beginners and intermediate students but there are, at present, not many classes for those who wish to progress and advance. You must make a reservation and in the beginning that can seem like a pain. But it is awesome to know that you will not be turned away from a popular class because you have a reservation. PS- your inner germ freak will love how clean it is! Best part? You will never be bored. read more

I really enjoy the classes and the instructors for the most part as well. However, I can never get to class because the classes in the evening are almost always full. They do not have evening classes on Fridays. So I do NOT recommend this place for anyone that works or doesn't have a flexible schedule. read more

This place is constantly asking for feedback and working to provide members with excellent service. The instructors are super caring and dedicated! read more

I love Pilates. Seems like my core is tighter after class every time. The instructors are very helpful. I love all the tips so we can maximize our workout read more

I've belonged to Club Pilates for 4-5 years now. I was trained at another great studio but I really like how Club Pilates offers so many classes at varying times. Works great with my schedule. As for the Pilates itself, it's an amazing way to get toned and minimize and even eliminate muscle and bone pain caused by former injuries and misuse. Since starting, the pain in my neck from arthritis leading to headaches, a dropfoot caused by a childhood injury, and hurting myself with my active lifestyle have all but nearly gone. I had to take a few months off for a shoulder surgery and all of those above mentioned issues resurfaced again. Core strength and engaging the right muscles is so protective. As for this location, they have an awesome mix of instructors. Some people prefer a particular style but I love the variety! The facility is super clean and inviting, and the front desk staff is really friendly and eager to help and make you feel welcomed. read more

Three months in and getting better every day! Variety of instructors - nuanced and detailed guidance to more active workouts. Looking forward to the team growing in the new year. read more

I started a membership with Club Pilates on 12/09/17 at the recommendation of my aunt. When we signed up we were told by the owner, Nick Vogel, that he would work with us if we found that the membership was not working out. After about a month and a half, I realized that I was having difficulty speaking with staff and getting into classes that were supposed to be available but were not. I reached out to Nick via email and let him know that I did not wish to continue my membership. He let me know that his manager, Kelli J., would send me a contract cancellation form. I turned the forms in to cancel my membership on February 3, 2018. Conveniently the staff that day notified that the manager was not available to turn the forms in to directly and she did not know how to operate a copy machine in order to give me a copy of my cancellation form. I ended up having to take a picture of the cancellation forms on my phone for proof. I put this membership behind me and chalked it up to having tried something and not liking the lack of customer service I was receiving. On September 20, 2018 I received a call from a collection agency notifying me that there was $800 balance that I have with Club Pilates and that it was going to be reported to the credit bureau. I never received a bill from Club Pilates and I certainly was not told when I turned in my paperwork that I would have a balance due. I have been trying to get in contact with either Nick or Kelli and each time I call, I am told that someone will call me back and they never do. I have also tried contacting someone through the business email as well as Nick's email without any response. I feel this retribution for wanting to get out of my contract early and that the lack of customer service I have been given is unacceptable. read more

I am a twenty-two year old female that hasn't had a fitness routine since high school. I knew I had some work to do when it came to building back my strength. I had never done Pilates but thought I would give it a try since it was in such a convenient location for me. They offer a free introduction class which many other centers don't offer. It was a great way to get a sneak-peak at what you'll be doing and relieved some of the pressure of going into class for the first time. The Reformer Flow 1.0 is something I believe everyone should attend for their first "real" class, however, if you feel you are athletic, I believe you could easily move into Reformer 1.5 for your second class. I felt much more of a burn afterwards. Overall, the facility is new and clean, the instructors have been extremely friendly and I feel I'm getting in a great workout for my muscles. There is a wide range of ages, so it's not intimidating like other places can be. I would recommend to anyone at any age! read more