Went in to Cloverdale today (Sunday) to purchase another gallon of paint to complete my project. Fortunately, there was only one other customer in the store, so they weren't busy. Waited around the front desk for quite a while before someone came to provide service. I had the previous can with me that showed the brand, make, type, blend, colour and all details they would need. I specifically asked the person whether they had this paint and they said "Yes". They rang up the invoice and I paid. Then I waited again for quite a while. Finally another person came out as asked "Are you waiting for the Renaissance?" (the brand of paint). I said "Yes". They then said "We don't have any of this paint." (No apology). They said they thought it might be in tomorrow, or I could go to another Cloverdale store (the closest one is a 20 minute drive away).
They told me that the delivery truck would be bringing it tomorrow (Monday) and would be there between 07:00 and 09:00. So I told them I would be there at 09:00 to pick up my paint.
I was very disappointed. They could have offered a discount for my inconvenience, but nothing ... I won't go go back to this store.
UPDATE: Monday
Went in this morning at 09:00 as I said I would. I went to the counter and when I explained why I was there, I was told that the paint still wasn't there because the truck was late. Once again, no apology. So now I will have to make a THIRD trip to the store just to get one gallon of the common paint that I need for my project, and which I have already paid for.
The management of this store really needs to have a look at their business model and apply whatever measures are necessary to fix it. It is currently broken. read more