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Cloud Smart Accounting

5.0 (1 review)
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4 years ago

Really great bookkeeping service

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Hansen and Franklin

Hansen and Franklin

(12 reviews)

$735 in late penalties 13 attempts to reach them including:…read more4 in person office visits Multiple phone calls 3 certified letters Several e-mails NOT ONE CALL BACK OR REPLY All of the above occurred after I paid for my tax return and filing to be completed by Hilary. I wonder if she actually works there because 13 attempts to contact her have gone unanswered. Her staff is very polite and promise to give her the information, but Hilary has never contacted me. I paid $875 last September for my tax return/filing and they gave me a letter stating they filed it, but the IRS never received it nor did the state of California. I knew this asap because money was never withdrawn as they said it would be to pay what I owed. Little concerning, but I just figured they would check on it and get it done after the first few inquiries. I asked over and over again via multiple methods to see what was going on . I even received a face to face assurance from Tamara, the owner, who reassured me that she would make certain her daughter, Hilary, would call me. That was in December No call. EVER. From anyone in the company as of today, March 26. In January, the IRS sent a letter stating I needed to file which confirmed this company didn't finish the job so, yet again, I drove over and brought a copy of that letter. After months of asking them to help me, they finally filed it in late January, SUPER LATE. Why did it take several e-mails, letters, phone calls, trips of driving 90 minutes roundtrip to get them to do what they were paid to do on time? Meanwhile, I've paid penalties to the IRS and to the state for $735 and still have not received any explanation or apology or reimbursement. Mistakes happen, I understand that, but there is no reason for a paying and repeat customer of several years to be ignored by the very person you trust with your business and personal tax preparation. Three letters to the office, 2 delivered via certified mail and one dropped off in person by a friend, seeking reimbursement for the penalties have gone unanswered. Going to court seems like the only way to get any response which is really frustrating. I have never left a negative review because most companies care and are doing their best even when they fall short. I've tried for months to get someone to respond, but they don't care that I've given over 15 hours of my time driving to and from West LA, going to the post office, sitting on the phone, dealing with the IRS and having to find a new tax preparer. Time I needed to spend with my elderly parents who are battling cancer and Alzheimers respectively has been spent on this nonsense and now I have to go to court. So frustrating.

Personable, prompt and thorough! For an accountant, this is all I ask. It's surprisingly rare!read more

Cloud Smart Accounting - accountants - Updated May 2026

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