The shop is clean, the selection is good. But I think I few of the staff require some training and…read moreproduct knowledge. Specifically as concentrates are concerned.

You walk in and it smells great like incense! Their…read moreselection of vapes to stickers to merchandise to wear everything was pretty dope with prices that aren't too expensive! The service was mid didn't get much information on products but! Nonetheless , it was a great turnout for what I did purchase! I'll be returning back!

Really cool store!, with a lot of great options to choose from when it comes to products…read more 5 ! -Blake

just now New I've…read morebeen coming here for years and never had an issue with vapes but today I went home and after buying 2 vapes and only 1 worked. I called to see what they could do but they said they can't do anything because I walked out of store already. They did ask me to try it before I leave but I've never had issues with vapes ever until now. I spend a lot of money here so I feel that they should do something about it. It's very upsetting because vapes are not cheap and after spending that money and they don't work and the store is not going to do anything about it. If they will not do anything then I'll just take my business elsewhere

My favorite local vape shop. They have a big selection of coils and usually have the hard to find…read moreones I'm looking. One of the best vape shops in San Antonio. Huge selection of disposables.

Absolutely the best vape juices I've found in San Antonio! I'm so glad I came across this vape…read moreshop. They let you sample every flavor for free, which made it easy to find the perfect one. You choose your vape juice nicotine strength, and they custom-mix it for you right on the spot. I ended up with a flavor called "Basket Case" and I'm hooked! Nicotine levels range from 0 all the way up to 40mg--I got mine at 7.5. On top of that, they offer free beer, wine, and soft drinks while you're there. Great service, awesome vibe, and killer flavors.

I would like to say a lot about this place but I'll just mention a few people and the good/bad…read morevibes I get. For one thing, Howler has got to be the most stand up dude. He knows his stuff, reads his customers well, and is very truthful. Sabine is ADORABLE! She always makes me smile so big and I'm always happy to talk to her. There's one person that is always very arrogant and "off-handedly" rude. I think his name is Anthony? He's just very condescending with customers and I find it very off-putting. He's the one person I'm disappointed to see behind the counter. Sorry guys, but is annoying since I love the store and am a good customer.

Nice shop, huge variety, and really friendly and knowledgeable staff. Didn't mean to take up so…read moremuch time, but I had a lot of questions! Picked up some vapes, tried them, bought more before I left. Staff was super chill. Would recommend... oh, and don't forget to sign up for rewards for discounts.

I recently purchased a Puffco Peak from Cloud Factory Vape & Smoke for $420. After the purchase, I…read morerealized the same item is listed online for around $220 on multiple websites. Yes that's on me for not checking, however, I didn't expect a 100% markup. I returned to the store within 10 days to either request a return or a price match. I was told to come back at a specific time when a manager would be available. Since I couldn't make that time, I called the next day and confirmed a manager was present before going back in person. For context, the product was unopened in its original sealed packaging with the original receipt and form of payment. After making a second trip, I was given multiple conflicting explanations after being told to return for the refund: first that they couldn't price match because the item was out of stock online, then that too much time had passed (despite it being under 10 days), and finally that their system wouldn't allow the return at all. Customers should not have to make multiple trips only to receive conflicting information and no resolution. The inconsistent communication and lack of clear policy or escalation options made this a very frustrating experience. I would strongly recommend comparing prices before purchasing any products. I'd appreciate someone from ownership or management reaching out to resolve this.

Everything. It's Awesome!! Service is amazing. Best selection and in stock All locationsread more

Mimi was the best and had amazing customer service and help me find the product I need !read more

Very convenient store located towards my house. Always fully stocked and has an assortment of…read moreitems. karizza is always so friendly and willing to assist and give some opinions or feedback on products and always trying to upsell me, sometimes it works Ahahha. The guys who work there are so handsome! Def recommend this location, there are a few other places right next to Hazel but because of their customer service and inventory i won't go anywhere else. Perfect location.

very helpful customer service (thank you Anna) very clean, just with they had more glass piecesread more

Great customer service!!!! Everyone is very helpful and knowledgeable of there items and they are…read morevery affordable

I've always come here since I started vaping, their tinctures are delicious. The service is ALWAYS…read morefriendly and helpful. The selection is nuts! The prices are pretty standard, but not too bad. Their house tinctures are the best in town, The only problem is our friendly FDA and DEA are making you hunt for and make your own "juice.". Great shop. The only place I get my fruity loops flavored tincture.

Correct phone # is (210) 699-4933. Spoke to Chris (Mgr) and having issue updating on Yelp…read more Excellent shop with sufficient selection of CBD/THC products with great value. All staff I have interacted with are freindly and offers great service.

I normally get 1836 Kratom (they are out of Austin and the owner is a cool dude) from a different…read moreshop, but decided to call over and see if these guys carried it and what the price was since it's closer to our house. The guy that answered was very polite and knew the product I was referring to. It ended up being $10 LESS than the other shop! I was hesitant because of the previous 1 star review, and I thought it was important to share my experience so people don't dismiss this place lol

This place has some of the worst selection of cbd/ thc-a products. Super over priced papers as…read morewell, paid $15 for a pack of pre rolls that everyone else has for $8 at most. Not to mention the nerdy kid that works here is a prick, super bad service. I will be coming back just to get the guys name so i can add to the review.