Really cool store!, with a lot of great options to choose from when it comes to products…read more 5 ! -Blake

There is a wide variety and selection. The shop is very clean and neat. The staff are helpful and…read morefriendly. For my first purchase, prices seem reasonable. I'd definitely go back and recommend from this first experience.

Absolutely the best vape juices I've found in San Antonio! I'm so glad I came across this vape…read moreshop. They let you sample every flavor for free, which made it easy to find the perfect one. You choose your vape juice nicotine strength, and they custom-mix it for you right on the spot. I ended up with a flavor called "Basket Case" and I'm hooked! Nicotine levels range from 0 all the way up to 40mg--I got mine at 7.5. On top of that, they offer free beer, wine, and soft drinks while you're there. Great service, awesome vibe, and killer flavors.

I'll be honest, I like variety. I vape daily like many others, and while I don't consider it a…read morehobby, I do like my goodies. I have two tanks that I constantly swap out between dessert flavors and fruity ones. Finding juice that I enjoy is a hassle. I've tried many different kinds over the years and I have 7 or 8 bottles constantly being rotated, but I'm always on the lookout for new ones, especially if a shop mixes them in house (shoutout to Wise Vice real quick). Lone Star is not close by: I live on the north side, so it's a 30 minute haul to get there. Normally I wouldn't bother, but when I saw online their list of flavors they make (including such flavors as Mountain Dew, Root Beer, and even Pizza), I figured I'd give it a shot. When I walked in, the store was completely dead, only one employee in the front. She was super attentive and I wish I had gotten her name, but she greeted me as soon as I walked in. I explained I found the shop online and was interested in their variety. She then proceeded to point out their menu of juices and told me to pick out two of them and she would give me two of their small 10 mL bottles as free samples so I could try. I asked her recommendation and she mixes me up Health Potion and Creamy Cupcake. I walked back outside and sat in the truck before I cracked one open to smell and let me tell you, the creamy cupcake smelled exactly like a can of frosting. I immediately walked back in and asked her if I could buy three more bottles to have a wide variety before I came back: Mountain Dew, Root Beer, and Lemon Bar. Now at this time, one of the other employees (I assume) walked in on her day off and was mixing up her own concoction, so I waited while she was rung up, and when she left, I was informed that she paid for two of my bottles, which nearly made me cry because I was honestly having a bad day and that was my first experience of someone "paying it forward". Then, when I tried to pay for the last bottle, I signed up for their reward program (for free I might add) and because I was a first timer, I got the last bottle free as well. 5. Free. Bottles. I didn't even care how they tasted at that point, the service and vibes were easily worth a five star review. I got home and over the course of the next day, I tried 4 of the 5 bottles. Mountain Dew is great, citrusy but pretty sweet. Lemon Bar was my favorite of the ones I tried. Root Beer reminded me more of root beer flavored gummy candies, it wasn't bad but not for me. Health Potion was decidedly average in my opinion, tasted almost like red life savers, not a fan, but the juice was spot on. I wish it was a little closer, but even as it is, I'm already preparing to make a pick up order for the next time I'm close by to pick up that pizza flavored one. I'm sure it will be a harrowing ordeal, but I gotta do it. If you're looking for great service, great variety, and honestly just a good experience, you can't go wrong here.

I would like to say a lot about this place but I'll just mention a few people and the good/bad…read morevibes I get. For one thing, Howler has got to be the most stand up dude. He knows his stuff, reads his customers well, and is very truthful. Sabine is ADORABLE! She always makes me smile so big and I'm always happy to talk to her. There's one person that is always very arrogant and "off-handedly" rude. I think his name is Anthony? He's just very condescending with customers and I find it very off-putting. He's the one person I'm disappointed to see behind the counter. Sorry guys, but is annoying since I love the store and am a good customer.

Nice shop, huge variety, and really friendly and knowledgeable staff. Didn't mean to take up so…read moremuch time, but I had a lot of questions! Picked up some vapes, tried them, bought more before I left. Staff was super chill. Would recommend... oh, and don't forget to sign up for rewards for discounts.

I recently purchased a Puffco Peak from Cloud Factory Vape & Smoke for $420. After the purchase, I…read morerealized the same item is listed online for around $220 on multiple websites. Yes that's on me for not checking, however, I didn't expect a 100% markup. I returned to the store within 10 days to either request a return or a price match. I was told to come back at a specific time when a manager would be available. Since I couldn't make that time, I called the next day and confirmed a manager was present before going back in person. For context, the product was unopened in its original sealed packaging with the original receipt and form of payment. After making a second trip, I was given multiple conflicting explanations after being told to return for the refund: first that they couldn't price match because the item was out of stock online, then that too much time had passed (despite it being under 10 days), and finally that their system wouldn't allow the return at all. Customers should not have to make multiple trips only to receive conflicting information and no resolution. The inconsistent communication and lack of clear policy or escalation options made this a very frustrating experience. I would strongly recommend comparing prices before purchasing any products. I'd appreciate someone from ownership or management reaching out to resolve this.

Everything. It's Awesome!! Service is amazing. Best selection and in stock All locationsread more

Mimi was the best and had amazing customer service and help me find the product I need !read more

Very convenient store located towards my house. Always fully stocked and has an assortment of…read moreitems. karizza is always so friendly and willing to assist and give some opinions or feedback on products and always trying to upsell me, sometimes it works Ahahha. The guys who work there are so handsome! Def recommend this location, there are a few other places right next to Hazel but because of their customer service and inventory i won't go anywhere else. Perfect location.

very helpful customer service (thank you Anna) very clean, just with they had more glass piecesread more

Great customer service!!!! Everyone is very helpful and knowledgeable of there items and they are…read morevery affordable

I've always come here since I started vaping, their tinctures are delicious. The service is ALWAYS…read morefriendly and helpful. The selection is nuts! The prices are pretty standard, but not too bad. Their house tinctures are the best in town, The only problem is our friendly FDA and DEA are making you hunt for and make your own "juice.". Great shop. The only place I get my fruity loops flavored tincture.

Correct phone # is (210) 699-4933. Spoke to Chris (Mgr) and having issue updating on Yelp…read more Excellent shop with sufficient selection of CBD/THC products with great value. All staff I have interacted with are freindly and offers great service.