Made an appointment,the time got moved, I showed up at the new time and waited 32 minutes before giving up. When I went to leave, no one cared...I got a "sorry." Later the owner called but by then I already scheduled another haircut so...won't be going back b/c I said to the receptionist, "this is my first time here. If I walk out that door, I'm not coming back." She had no problem with that. Just think how they would handle things if you were not happy with your haircut...guess you'd get a call from the owner after you got home and tried fixing it yourself. Remember this review, you've been warned about this place. read more

Brooke is AMAZING!! I would definitely recommend her to anyone looking for any type of hair service- from a simple trim and blow out, to weft extension installation. She is very personable and wants what is best for her clients. I am so glad I was introduced to her at cloud 9! Give her a try she is awesome! And cloud 9 is a very clean and friendly salon as well! read more

I waited a long time to review this place and probably would have forgotten about my terrible service and strangely inflated bill had they not been sending me incessant spam for months trying to get me to book again. I have a lot of long thick hair and its a complicated double process i get but I've been getting this done for years and i know when someone is jacking me around. Which cloud 9 did. It took a full 90 mins longer then it should have and when i looked at my receipt when i got home i was charged for a whole process i didn't get. I called and they sang and danced and made up excuses as to my mystery extra process charge. Terrible customer service, just awful. I paid just much as the super famous salon in the heart of DC i went to and i had to drive way out to the sticks to go this place and they do not have the same caliber of stylists. Though my hair looked good leaving it faded super fast, the product they use just didn't hold up. I'm not a fan, I wont be back.. in fact when i drive out that way i still cringe when i have to drive by. I felt ripped off. read more

3.5 stars if I could. I have to admit, I'm a bit of a hair salon whore. I never go to the same place more than a few times, if only because I dislike having conversations with strangers about the most intimate details of my life. When I saw the $35 Groupon deal for haircut, Phyto treatment, and champagne/strawberries, I figure it would be a good way to try out a local salon on the cheap. I called the salon to schedule my cut and was able to receive an appointment that same week. The salon is clean and modern and has a neat coloring bar for clients getting highlights, perms, etc. Clientele seems to consist of the housewives of HoCo (aka middle aged, upper middle class, white), so I did feel a little out of place here, but whatever. The staff was extremely nice, the shampoo chairs are awesome, and my wash was sooo relaxing. I had a haircut with Leanna, and she was good in the sense that she didn't talk much and followed my instructions (no more than half an inch off the length, no added layers, blow dry with extra volume on top). That being said, I wasn't impressed with my cut. Although nothing was particularly wrong with it, the ends looked sort of blunt, and I didn't leave the salon feeling inspired. I wish I had liked my cut more...the decor of the salon, the friendly staff, and the 40% off Bumble and Bumble products clearance (zomg) made me want to love it. Sadly, the quality of my haircut does matter to me, for obvious reasons...so 3.5 from me. I'll take it for $35, but definitely not for more. read more

Several weeks ago I had a bad experience with highlighting at Cloud Nine, however the owner reached out to me and rectified the situation. Jonathan redid my highlights and took the time to my hair beautiful again. Jonathan is awesome and Cloud 9 is the best! They are truly committed to retaining their clients. read more

Allison always does such an amazing job, I'll never go anywhere else after working with her! I like to switch up my look every time, and she gets them perfect every single time! If you're looking for quality long lasting lashes this is the place to go! Thank you alli !! read more

Jenn is one of the best stylists I have ever been to and I've been around. She truly came through when I desperately needed help on my first time to the salon and walking in the middle of the day. I had an unfortunate incident the day before where another salon completely fried my hair...it was a real nightmare. I walked into the salon feeling hopeless and Jenn stayed past her shift to fix the botched job. And she completely transformed my hair. She did an amazing job and I will definitely go back. Think I finally found a stylist I love and can trust. Thank you Cloud 9 for your superb customer service and comfortable atmosphere and thank you Jenn for everything! read more

Kaitlin is the best. She fixed a previous bad blonde job and made my hair look better than it has in years! Cloud 9 is a beautiful salon, relaxing atmosphere, and overall friendly staff. Go see Kait if you want to look your best!! read more

I moved to Highland around 7 months ago. One of the first things I did was search for a new salon. Cloud 9 is so close to my house it would have been crazy not to go there. I am so glad I did. The service is impeccable. The staff is very friendly and welcoming. My stylist, Brit Graf, is amazing. I always let her take control and work her magic during my appointments. I would recommend this salon to anyone! read more

Cloud 9 is amazing! Go see Glenda M. for a wonderful haircut blow dry, color, keratin treatment - whatever. She can do anything. I have been with her for almost 8 years! The ambiance is soothing and the salon is beautiful with top of the line products. Must go!! read more

I have been going to Brittney for years for my eyelashes. I recently had her highlights and cuts and couldn't be happier. She is always on time and I have always been happy with the results. I would highly recommend her. read more

Just got "Blonded" by my Queen Of Color- Victoria! Gotta go here! Awesome atmosphere, awesome staff, great services! Love my new dew!

Been to this salon a few times. Victoria is my stylist and I just love how she cuts my hair!! If you want an excellent stylist she is the one to see. read more

Cloud 9 may be off your usual route, but it is worth the extra few minutes drive for the best haircut you can find in the DC metropolitan area. Bekki used to work at Progressions in Rockville, and I followed her there knowing she gives the best cuts around. Great colorist and stylist. read more

Jonathan is an amazing stylist and a wonderful person. I've been a client of his since before he even joined Cloud 9, and I couldn't be happier there. Joyce is such a people-person, and takes the time to get to know each of her clients personally - so refreshing in today's go-go-go world... Actually, everyone at Cloud 9 makes me feel like family! I'm always greeted by name when I arrive, offered courtesy comforts like something to drink, and I really get the chance to escape and relax while I'm there. It's my 2 hours of 'vacation' every 6 weeks! :-) The salon is very crisp and fresh in design - trendy and chic, yet relaxed and social all at the same time. Feels like "hanging out with friends" while you're there. The product line is also fantastic - great care goes into choosing what they use and carry. Their choice to use the Phyto color line is very important to me - the extremely low concentration of ammonia in their color products allowed me to have my roots treated 'guilt free' while I was pregnant. Love the plant-based, all natural products - very 'green'! :-) So in a nutshell... LOVE IT! Couldn't be happier! read more

What a fabulous salon! Very tastefully decorated - but the service is better than any other place I've been. They have reclining chairs at the shampoo bowls - and the girls do scalp massages during the shampoo - fantastic. On my first visit, I went to see Brittany and she did an amazing job. She listened to everything I said about what I wanted for my hairstyle - and then was really fun / enjoyable to talk to. All at *very* reasonable prices. I'll definitely be back! read more

I had a bad experience at Cloud 9. I have written twice to the owner and have not had the courtesy of response. Would not return to this salon! Be sure to ask the price before you make an appointment......the prices differ based on the stylist and I was NOT informed. My hair cut was crazy pricey! read more

Glenda is a talented stylist who will make you look and feel beautiful. The owner, Joyce, goes out of her way to make clients feel welcome. A great salon! read more

The salon rivals the urban salons for decor, comfort and professionalism. My stylist, Victoria, is great. Victoria has cut my hair for the last 9 years. Give them a call and try them. read more