This is a nice salon. I usually have to call multiple times to get through to make appointments, but otherwise it's good; nice and clean. My review is for Shelby VC; she's really good with my color and highlights. I've been going to her for a while and she does a great job. She's fun to chat with and runs on time. Highly recommend Shelby. read more

I really don't want to bash a business or a stylist as I am also a small business owner and strive to perfection for my clients and understand this isn't always possible but after 10.5 hours in the chair, yes 10.5 HOURS this is the outcome of my hair. I went in on 1/10 at 12:30 pm with Jodi to get my current extensions removed, roots bleached and my current extensions put back in (I left the shop at almost 11pm).I left like this after 10.5 hours and almost $1900!!!!!! As you can see I have an orange band all over my head and my extensions are already coming out only after 4 days. I called the shop on Sunday (still haven't been called or even a email from them and it's now Wednesday). I have sent all the photos and complained to the stylist and was told I would only receive a $350 refund for (color). Mind you she charged me for high lights on top of my color to fix her mistake of not lifting me long enough from the start. I am not one to complain about most things but when you spent this kind of money I expect perfection! I have been getting my hair bleached and extensions done for YEARS!! Never have I ever spent this kind of money unless I had purchased new hair (I did not) and my color is 5 different colors. I highly recommend staying away from this salon as they clearly don't value their customers and the hard earned money it takes to get ones hair done. Very disappointed in this place and will NEVER return. I am aware they will come on here and tell me I could go back for them to fix it but after spending 10.5 hours in the chair and you let me leave like this. Do you think I trust you to fix it properly? Not to mention the extra charge for them trying to fix their mistake from the beginning? Also I NEVER even received an itemized receipt so I have no idea exactly what I was even charged for. With that said even if their claim of my color only costing $350. There is no way my own hair removal and replacement should cost $1500! Not sure if all my pictures are loading but I have many of the orange band, my extensions falling out and my hair that was fried off from the bleaching. Also I was going for ash blonde which I have been for over 10 years! Clearly that's NOT what I got! read more

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Honestly, it is hard for me to block out the world during a facial but, let me tell you AMBER put me to sleep twice (I think it was more but, she is so sweet not to say). AMBER IS A WOW AND UP TO DATE ON HER PRODUCTS!! Book your appointments, she is going to get busy quick. read more

This salon is an absolute dream!! I get my hair done by Shawna. She is a DOLL...so sweet, works magic with your hair, reasonable, listens to your needs, I can't say enough about how wonderful she is. I also love that you can get it ALL done here... hair, nails, massage and there is a DARLING boutique (Cloud & Feather) that you can shop in while you're processing or if you just need a cute gift or to treat yourself to something. I always look forward to coming here! read more

Very friendly! Spa feel in the inside. Loved my stylist and was very happy with how my hair turned out. Will be back for sure!!

Phyllis with "Phoebe Glow Aesthetics" has done AMAZING work with my skin. She has been doing the BBL treatments on my face for acne and within 4 sessions I could tell a HUGE difference. Highly highly recommend Phyllis if you want to start taking care of your skin! read more

I had an appointment earlier today with Nathan. He did an outstanding job with a highlight and cut. I actually like my hair more than I've liked it in years. He is friendly and made me feel like I had known him for years. This salon is beautiful and the staff members are excellent. I'm looking forward to my next appointment. read more

Me and my friends love cloud 9 they have some of the best employees respectful nice and treat you like family. I can speak for myself when I say they deserve the same respect that they give you while getting your haircut or getting your nails done. I won't come in here and claim that I got something done that I didn't. I know for a fact that the review left below by Stephanie is not true. Like I said, these people are nice and respectful and treat you like family. This salon never had a conversation about a transgender person. If you are transgender and want to get your hair and nails done go to Cloud 9 give them a chance before believing everything you read on the internet. read more

The front desk is sooo friendly and accommodating. My hair stylist is Estee, and she is hilarious. She's also the first hairdresser who's ever been able to perfectly match my natural root color so that when my hair grows out, there's literally no line--just grays (lol). She'll also fix anything if you don't feel it's what you asked for, e.g., one time I felt like I left with two highlights in the front and hardly any in the back (which I'm not cool enough to pull off), and she happily thinned them out and brightened up the back with some more natural highlights, which looked amazing. Somehow she's able to do highlights without that obvious line. They're in the middle of remodeling (which isn't bad; it's still clean), but if you can look past that, you'll have a great experience. Oh, and if you're from California like me, you'll actually be able to get your hair done in a salon here (i.e., they don't charge $350 like the salons in Southern CA do). read more

Well I wish this wasn't the case, but I've drawn the line. When I left from my hair appointment I was upset about the cut and a minor detail mishap in color. BUT I saw this SPOT of color in my hair now and I can't let this go unspoken of. I received my cut and color almost a month ago now and I am just now seeing this huge spot... I'm NOT happy and I truly don't know how a "stylist" let's someone walk out with UNEVEN, jagged, and poorly colored hair and put their name on it. Not to mention how EXPENSIVE it was!! Not impressed one bit. Save your money... read more

Cloud 9 Salon and Spa - See that SPOT in my hair??! - Hair Salons Near Me - Bartonville, Texas

The most amazing Salon Experience ever. From the start I knew that Kim Cloud would create a Custom Topper that I would love ! I drove 7 hours to pick up this masterpiece. Kim Is a true Artist. read more

I am new to the area and am so happy I found this salon and Lauren my hair stylist. The salon is clean and very popular. My hair stylist is very personable and a color expert. read more

Casie is the best of the best for nails!!!! I will never, ever go anywhere else. (Trust me, I have and it went SOOO poorly). She truly cares about the integrity of your natural nails. She is a precise artist that does it all. Whether you are wanting just one color, or nail art, she can do it all! Trust me when I say, GO TO CASIE FOR YOUR NAILS! read more

New to the area , Shelby took dis cut and color and took great care of me ! Will definitely be coming back .

I went to cloud 9 salon about two weeks ago and I had a young lady named Ray workin on my hair, I gave her free reign, I wanted something fun and spunky it was my birthday and at 61 years age I needed a little uplift. Problem was twofold, one I hated the color and the cut was very bad. We had ended up having the stylus in the booth next to her come over to fix the cut, she did better. I was told to go home see what people thought about the color give it a few days: the if still not happy they would bring me back in and change the color I did that I went home for a few days I hated the color still , i called back Ray was not in I spoke with Grace at the front desk, Grace was to reach out to Ray and find out when I could come back in, and I've never have been contacted again so $130 for cut and color and I was unhappy and went to yet another salon for my fix. I have more to say but let's just stop here, think twice ladies. Connie read more

Jeremy did a great job on my hair. I'm a California girl turned Texan so was very nervous that I wouldn't find someone who could do my color correctly. He aced it! Thanx J! -Lynne read more

Absolutely love Cloud 9 salon! So many people ask where I get my hair done...they truly work magic! Going back blonde from really dark and they didn't fry my hair. They always greet you with the most positive attitude! Thank you for being the best around! read more

I have continued to see Jeremy Ruiz frequently since my first visit. Each time, he has done an amazing cut. I have referred several people to him and all have been thrilled with his styling from cut to color. He is a very talented and knowledgeable stylist. read more

I feel like I was overcharged for the service I received. $35 for a trim. 1. My appointment was pushed back because the client before me ran late, which I can get over. It just adds to the overall negative experience. 2. I didnt have any product used, no shampoo, conditioner, hair spray. All she did was wet my hair. 3. She wet and trimmed my dead ends which took all of 15 minutes at the most. 4. I was not blow dried, offered to be blow dried, and obviously wasn't styled or flat ironed. I left with my hair wet in a braid that I braided. 5. I felt like she made the price up off of the top of her head on the spot as I paid on a square register on her phone, which also prompted a tip. So I actually paid $40. 6. I inquired about a manicure/pricing at the front desk and was offered zero information. Maybe I'm not cut out for a salon like this. I'm a non confrontational person so i paid and left. But I definitely won't go back. Not my kind of hair place. For a trim I would expect $25 at the most. If she actually had to do something, like shampoo, or blow-dry and flat iron I could see it going up to $40. I felt robbed when I left and that what I got wasn't worth what I paid. read more

What an amazing place, my wife has been going here for years and always has amazing things to say. What's most important is the amount that the owner of Cloud 9 Salon, Spa & Boutique gives back to the local community. read more

If I could give this salon no star, that's what I would rate this place as. I have been to this salon two times. My last visit, was for sure my very last. When I say that my 4 year old could cut my hair better, I mean it when I say it. My hair was frayed, choppy with 6-7 different lengths of layers all around my head. I had to wait 30 days to get my hair to grow out a little more so that I could go to Alyssa at Floyd's 99-Addison to fix it. I messaged Cloud 9 Salon with the complaint and asking for a refund with no response. At the time of the poor cut, I wasn't able to notice what happened because the stylist had curled the ends of my hair to where I couldn't see what happened until a week later when I straightened my hair for the first time. The stylist did offer to fix my hair (shown in the first photo below) but after looking at the disaster that she had caused, my gut told me that I would regret returning. Needless to say, this was a far far fetch as a professional hair cut that I simply requested for layers. I DO NOT RECCOMEND THIS PLACE AT ALL ESPECIALLY IF YOU HAVE LONG HAIR. read more

Cloud 9 Salon and Spa - Before & After when Alyssa from Floyd's 99-Addison fixed the disaster. $120 for a hair cut, color and style was NOT worth it at Cloud 9!!!!! - Hair Salons Near Me - Bartonville, Texas

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I moved to Texas 6 months ago and was dreading finding a stylist. Finally became desperate and decided to go to Christy. I'm beyond thrilled with my hair. The next day when I styled it, I was amazed how easy it was to take care of. Thank you Christy! read more

Jackie cut my hair. Worst haircut in 40 years... even the old guys at my office noticed AND commented (which straight guys never do) sorry, Jackie - but be grateful that your husband has a good career. I tried to contact spa owner... link on website isn't hooked up. TERRIBLE CUT. I paid $40 for a haircut that i will have to pay someone else to fix AND wait a few months for it to grow out. this place blows monkey chunks.... and Jackie - needs to quit the industry. Really - no offense meant. read more

I get my hair done by Lexi Ensminger and she's amazing! She's also the absolute sweetest person ever and has very reasonable prices. I've seen her twice now to go back to blond, which is a complex process when you have lots of previous color on your hair. I'll post pictures from the balayge she did today! She's great! read more

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DO NOT GO TO JACKIE!!!!!!!!!!! A hairdresser named Jackie messed up my hair. I had asked for my natural, virgin dark brown hair to be dyed to be a much lighter color--similar to an ash blonde shade--and the result was DARKER. It was 1% lighter compared to my roots, but more than half my hair color was lightened naturally because of the sun and heat. I pointed it out on the hair chart, showed her pictures, and she clearly knew. She said she would give it a beautiful honey glow by mixing some warm tones. After my hair was washed and she was blow drying my hair, I noticed that it was hardly lighter. I asked her if it's going to get lighter when it's completely dry and she looked stiff and answered "yes." Then she proceeded to hastily dismiss me with damp hair; probably because she didn't want me to see how failed it is. I went home skeptical, and when I dried my hair I was horrified to see my hair looking darker. I immediately called her, which she ignored. Then I called the spa and a rude hairdresser with an attitude picked up saying that she'll make sure Jackie calls me back. After a lot of time passed I called her again. She IGNORED my calls, and I know she ignored it because she was just fine answering and calling me when we talked about setting up an appointment. That is just cowardly and rude. I am pissed for spending nearly $90 on this. read more

Okay...let's get this straight up front. I only started coming to Cloud 9 because my hairstylist moved there. I've never been to anybody but her at Cloud 9, so this is really a review about my stylist. I find the desk staff to be a little lackadaisical, but I have no qualms texting my stylist when it's apparent they haven't let her know I'm there. That said...Carley Malloy is my go to girl for losing the silver sideburns that just insist on reappearing! She was referred to me years ago and I've never been disappointed. She is excellent with color, and I've never gotten a bad cut either. I love her to death and would keep her my little secret, but hey...she's got to eat! Just don't get between her and my next appointment! read more

New in town and needed to find a salon quickly. Found Cloud 9 through Yelp reviews. Deb did a cut/color on my shoulder length hair. I love it! The color is rich and looks healthy. Deb took the time to listen to my concerns and didn't rush me through the process. I will definitely be back! I highly recommend Deb. Not only did she do a great job, she was a lot of fun to spend time with! read more

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Reasonably priced and nice salon. Alex does great work. Impressive. Will definitely return. Professional and friendly.

I went to this place end of July. My hair was done by Britney Snyder. She over processed my hair 2xs and left it severely damaged. The owner offered to fix it and promised it would get better and he redid my hair again for the 3rd time 2 days later. Well here I am 2months after and my hair is so damaged that I have had to spend so much money trying to fix it. It is super fried and breaking off so bad. Since this has happen I am afraid for anyone to even touch my hair. It is embarrassing to even go out because of the damage to my hair. Worse hair problem in my life! read more

Wow. Impressed with how my hair turned out by Toni. Not only was she personable and easy to talk to, but great advice how to keep my hair looking fresh in between salon visits. She really understands Blondes! Will definitely be coming back. read more

Today I had an appointment with Cindy at 4:45. I am brand new to the DFW area and have not had to find a new hair stylist in a very long time. I arrived at 4:40 and was told that Cindy was running 10 or 15 minutes late and to have a seat. I sat down and the wait began. After 25 minutes of sitting there with no follow up what so ever I asked one of the two girls up front how much longer would it be and this time please tell me the truth. She said she passed Cindy and she was putting foils on a lady's hair. I knew then it was going to be much longer than the stated 10 minutes. I asked her to check for me. She went to the back and said five more minutes. At this point it is now 5:20. At 5:30 I chose to leave. I am appalled at how they just expect you to camp out waiting for them as if your time is of no value. There was no follow through with me at all, not even an offer to get water. Just sit there because you have to. I chose not to. The little girls up front said what they were told but they even acted as if I was not there. Even when I told them how no one followed up or even offered a drink that is when she said do you want some water. I politely declined. Another lady came in and out with her hair done while I was waiting. Had Cindy called me to say she was running an hour late and to come in later I would have appreciated that but she obviously thought I would wait on her longer than the 45 minutes that I had already done. If you are new like me I hope this helps save you some time by NOT calling this place. I was so disappointed as I really wanted a hair cut. The search continues. read more

Went here about a year ago. Wanted to get my hair blonde, which I have been doing for the past 7 years. Everything was going great until she put the actual color on. Idk what happened but my hair turned a dark copper color. Mind you, I was going for beach/icy blonde. Didn't realize how bad it was till I actually got home and it was ORANGE PINK. Texted her to ask to fix it, came in the next week. Seemed annoyed that she had to deal with HER mistake. Tried to tone it out of my hair but then my hair ended up purple! I almost got kicked out of school for having "unnatural" colored hair. Stylist didn't own up to her mistake and blamed my natural hair color for it turning red. Again, I have been getting some form of blonde in my hair for 7 years and never had a problem before this. 6 months and thousands of dollars later with another stylist and my hair is finally back to normal. Never going back here and afraid to leave my normal stylist ever again read more

I have been going to Cloud 9 for a few years now. I called in to have a last minute appointment for a balayage hair color. They referred me to Jeremy Ruiz!! I showed him a photo of what I wanted and he said it wasn't balayage that I needed to get baby lights to achieve the look I wanted.. I told him I trust him as long as I get what is in the photo... YOU GUYS!! He colored my hair and I started to notice it is not as light as I wanted and my hair is not blended in as I wanted... my hair is dishwasher blonde, super easy to color. I said something and he kept assuring me that it will be pretty close to what I wanted. I trusted him because he kept telling me how good he is and been doing this for 30 years.. Fast forward, my hair looked NOTHING LIKE I WANTED. I wanted blended highlights and lighter hair. I ended up getting so many little highlights all over my head, basically look like a zebra now! I was so upset! He said if I still didn't like it when I went home he will redo my hair!! I texted him (he said that's the best way to reach him) and I haven't heard back in days!! I absolutely hate why he did to my hair I told him that I want my hair well blended and it's not!! I DO NOT RECOMMEND JEREMY RUIZ!!! read more

I have been a client of Kim (the owner of cloud 9) since I was 15. I have watched her lead a team to successful personal careers and leads by example when showing them that one person can make a difference. I love the service, love the place and if you are having a horrible day then stop by and surround yourself with this amazing team of talented and powerful daymakers. read more

Mika does my hair and she's amazing!! I love the way my hair looks every time I leave!!

What the hair by Chelsey is at this salon and did an amazing job on my color. She was great at listening to what I wanted but using her profession skills, as a stylist, to talk me in a direction to make my hair beautiful, both cut and color. She has amazing color skills. I am a person that likes to change my hairstyle to both really natural colors and to vibrant colors depending on the season in my life. She was able to do this. I can be difficult because I know what I want but want the professional to take over and make me feel refreshed and beautiful. She did that. I am in my 40's and she kept that fresh feel to my hair and I felt younger and sexy when I walked out. Thank you, Chelsey "What The Hair" read more

Just can't say enough about how great this place is. Their staff is super helpful and I loved my color and cut. The place is extremely clean and spacious so you don't have to worry about social distancing. Plus I love how much they do for the community. I highly recommend them! read more

I went for a bayalage hairstyle and showed my stylist the EXACT color and style I wanted. First of all, she started out the appointment with THE WORST attitude I told her my natural hair color was dark brown and she said " um actually it's not, it's blonde." Ummmm.... it's my hair, I KNOW WHAT COLOR IT NATURALLY IS. Then she left me for a LONG TIME in the hair dryer and washed my hair afterwards 3 times. Then after all of that my hair ended up with a few highlights here and there and then she started curling and in the middle of curling it she says" do you want me to curl your hair?" She was already in the middle of it so I just had her continue. I ended up paying $215 for her to have a snobby attitude and then end up doing my hair WRONG. I am not going to blame the salon because I have been here for other things such as eyebrows and nails and thought they did a great job. read more

Loved Lexi!! I called looking for a new stylists because mine moves away. Cloud 9 could get me in the day I wanted which was great! The lobby was cute with clothes and jewelry to look through while I waited. Lexi came out to get me and she was great. Did exactly what I wanted and I have awful hair that shows every cut and it is perfect! I recommend Lexi and Cloud 9 to everyone! read more

Samantha is my new stylist. Period. She is amazing. Understood what I wanted right away. I will be going to her from now on. Make your appointment now, and ask for Sam! I used to pay $200 for a haircut (no joke), and the one I received from Sam today was even better than anything I've received at that ridiculous price! Call Sam today! read more