If I could do a no star I would!!! Wow!!! Rudest encounter with a retail person I've ever had!! My daughter, without my permission.... (and I have to deal with that.... ) purchased a dress from this woman. When she came home with it, I thought she got it from a nasty resale shop. It was dirty, wrinkled, and smelled of cheap perfume and.... "underarm aroma". I went to return it today.... walked in with the clear bag and the hideous yellow dress, and the woman saw the dress and immediately said NO RETURNS ON SALES MERCHANDISE!!! (No Hello.... Good Afternoon, Welcome to Clothes Loft, NOTHING..... just straight to chastising me for walking in the door with previously purchased merchandise. I said, Well.... there is nothing on the receipt that says that final sale.... and there is nothing on the tag that says its on sale. My daughter purchased it without my permission and I'd like to return it. With the unmistaken glare of Corella DeVille in her eyes, she said that was my problem, to which I replied that it is also her job to check drivers licences .... especially when there is no signature on the credit card, but besides that, perhaps in the interest of good business relations she might want to reconsider. She said ABSOLOLUTELY not!!! Wow. just WOW!!! No sales tag.... nothing on the receipt about final sales.... and I have to keep this piece of junk. I told her that was fine. I would be spreading the word on my experience, and that I would never be back in there. I also mentioned the things were ugly in there and I wouldn't wear them anyway. She has all the taste of a water buffalo when it comes to merchandise selections. Save your money for some of the other cute boutiques in town...... where they treat you with respect and are happy to have your business!!! I mentioned my encounter there to others, some who I knew... some who I don't, namely other store owners on Washington..... and they all used the same word to describe her and many had worse encounters with her than I did. What was common that I heard was " I DON"T KNOW HOW SHE STAYS IN BUSINESS"!!!!! AGREED!!!! Please.... spend your money where it is appreciated and make your shopping in Grand Haven what it should be!! An ENJOYABLE EXPERIENCE!! You'll be hard pressed to get that at Clothes Loft! Never again!
On a side note..... I am now planning on taking the dress to the dry cleaners and donating it to a charity that provides prom dresses to girls who cannot afford them. There has to be a way for me to get the "bitter" taste out of my mouth from the encounter with this person.... and to make Lemonade from this Lemon of a yellow dress!!! read more