I tend to only use Clothes Care when I can't get into another nearby laundromat and yesterday was the last time I will EVER set foot inside that place again. It's prices are comparable to other local laundromats, but the amenities are lacking. For example, in winter, rather than turn on the heat, they turn the thermostat down to 40 and expect the dryers to heat the store. This is only effective when at least 10 dryers are running. Seating is lacking. There is one roller basket-thing.
The time before last when I was there, my washer did not spin out all the way, leaving my clothes soaking. The attendant informed me I had overloaded the machine. I did not. I was well under the posted weight and load-level limits. It took an extra half-hour to dry my clothes and I ended up bringing them home damp rather than stay any longer, feeding quarters to their dryers. Oh, their change machine is always in good working order- points to them.
Yesterday, driving past two full laundromat parking lots and about to earn the nickname "stinky girl" from my classmates, I pulled into Clothes Care. I carefully sorted and loaded my front-loaders, two fairly new models. I loaded the machines well under their limits, as I didn't want to spend all day there.
The darks came out beautifully. Washed and dried in the appropriate time and I really like the smell of my new detergent.
The other load had a few problems. My towel caught on fire. In the washer.
While spinning out, the end of the towel caught in the door, which was loosing its seal. It pulled the fabric in and the combination of friction and motor grease set fire to the cloth.
I called the attendant, Mr. Chen, whose number was posted. He arrived promptly, within fifteen minutes. He insisted the towel was in the door before the machine started. The door locked and the machine started. There was nothing caught in the door when I started the washer.
He offered me no recompense, not even a free wash, but he was there for the family that needed a refund from the TWO machines that ate their quarters. read more