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    Closs Melissa MD

    4.0 (2 reviews)

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    Flourish Family Medicine

    Flourish Family Medicine

    (21 reviews)

    Wow, we had our first appointment for my toddler son with Dr. Hung this week, and I left the…read moreappointment feeling so good. The fact that we got a whole hour with a Dr. Hung, was truly a gift. She answered all my questions and provided suggestions for supporting my son. We've gone to other pediatricians and she was the first pediatrician that had patience and empathy for my toddler son that gets scared of doctor's offices. She let him put the stethoscope on his chest, and she pointed to him where to put it. She had light up toys to distract him and let him play with. I've never had a doctor that prepared or patient. We will continue going to Flourish Family Medicine. There were a lot of forms to fill out before the appointment which took up a lot of time, but it did provide the doctor with a lot of information, so I appreciated it.

    I really like taking my family to flourish for our care. I really appreciate the attentiveness of…read morethe providers. My only bit of feedback is around the hounding that the office staff does to get patients to fill out the questionnaires. For my baby's first appt I was having some trouble adjusting at home to all of my new responsibilities that came with taking care of a newborn, my toddler and myself having just finished a high risk pregnancy for gestational hypertension. As I was finally sitting down to complete the paperwork prior to the deadline while in between feeds I received yet another reminder call. I explained my situation to the lady that called me and she had very little empathy.

    Evergreen Health

    Evergreen Health

    (42 reviews)

    I called first to see how long the waiting line was and they said 30 min…read more The person was very cordial. When I arrived, the desk lady was most cordial and helpful and while I was talking to her a gent came up and assured me they would get to me as soon as a room opened. Not sure if it was my age (78) or what but that was nice. I waited about 15 min and was in to a room where a young lady did all the normal. The doctor was exceptionally thorough and concerned with my condition. We discussed and settled on next steps. I was really impressed with the doctor's care and I've had plenty of experience on the patient side of the practice of medicine. Wish she was my primary.

    Multiple misdiagnoses and poorly trained techs…read more I have had multiple visits here and am sorely disappointed because when I follow up with my regular primary care physicians, they have told me each time that urgent care didn't do things right. Recent examples include: 1. I was flagged for extreme blood pressure. However, the blood pressure was taken incorrectly with my feet hanging off the chair, my arm hanging straight down, my back not rested, and the cuff was way too tight. 2. I took my son in for a strep test, and they said it was negative. His symptoms continued, and when we visited his pediatrician, another test confirmed it was positive. The urgent care didn't swab far enough back. In both cases, my primary care physicians confirmed that urgent care failed to follow correct procedures. I plan to complain to Evergreen directly, but I hope others read this and choose a different provider for urgent care. These experiences have left me very unhappy.

    Guardian Family Care

    Guardian Family Care

    (2 reviews)

    Seriously the kindest doctors I've ever met! This is family business at its finest. They are a…read morewonderful husband and wife team who have taken excellent care of my fiance and his family for many years, and in recent years, myself as well. The office environment is warm and welcoming. I love coming here and seeing the two very sweet allergy-free dogs that romp around the office. I have always been the stubborn young adult who has firmly held the belief that I don't need insurance. I don't have any chronic medical issues, but as you might expect, things happen! Luckily for me, Guardian Family Care doesn't actually take insurance, but instead has a very, very, affordable monthly plan which includes visits anytime I need them. There is no messy insurance paperwork/deductible/co-pay/etc, and if they have the medication or shot you need in house, they'll take care of you on the spot! * Vaccinations for my trip to India? Check! * Immediate treatment and medication for a terrible allergic reaction to a spider bite in my cheek? Check! * Getting me in for blood tests when I was passing out almost daily and teaching me about my blood sugar issues? Done! (and now my blood sugar seems to have leveled out pretty well) * Free tetanus shot at the same time my fiance had an appointment just because I was overdue for one? Absolutely! Simply put, the doctors Morgan (Dr. Robert and Dr. Nancy) have definitely saved my bacon on numerous occasions, for which I am very grateful. They give you their time, attention, and honest to goodness care. I would definitely recommend them to anyone who doesn't have insurance but needs the occasional check in. Even if you do have insurance, give them a try!

    Great caring doctors. Dr Robert has been my doctor for over a decade, He is thorough and give you…read moreas much time as you need. I have been through some trying times but he is always there for you. I have talked to him on the phone for 30 minutes. This clinic gives you a whole new way to have affordable medical care. Call and find out about this clinics uniqueness to medicine and no insurance. They used to have their allergenic dogs at the clinic and they no longer bring them in, We miss them.

    Optum - Silver Lake

    Optum - Silver Lake

    (6 reviews)

    I would give Optum Silverlake clinic a negative rating if I could. I went to my appointment last…read moreTuesday, appearing 15 minutes early as requested. I explained to the medical assistant that I was angry at Optum, but not at the staff because they had always been kind to me. I also explained that I have brain damage to my hippocampus, so it was difficult to control my emotions if I became upset. That assistant (who would not give me her name, a guilty conscience, perhaps?) proceeded to treat me coldly and without any empathy. Of course that was upsetting to me. I began crying and she began threatening me with "security" or "police". I asked multiple times just to see the medical professional for my appointment and she refused. Apparently, while she was gone to get "security", she must have told the rest of the staff that I was the problem because she came back with a huge guy named Derek D. and told me that my appointment would not be honored. I wish I had a photograph of the smirk on her face when she said that. Honestly, I still believe that the ARNP (Uman Gahlot) and the MD (Dr. Nelson) are actually kind people and if they had spent 5 minutes with me the situation would have ended. The assistant, Ms. No One Identifiable, had made sure that option was blocked to me. I was escorted out of the building by another big, burly guy. While in the parking lot, I called the police myself and informed them that The Optum Clinic, Silver Lake, had refused to let me keep my appointment. Then I left. Honestly, I've never been treated to badly by a medical clinic in my entire life. Then they had the gall to send me a message today that I could sign up for another provider! Believe me, they could not PAY me enough to ever go there again. I've decided, since my great doctor, Dr. Murphy, left Optum Mukilteo in 2022, that I have several better options. After I recover from the trauma caused by this assistant, I will be writing to Optum's CEO in Minnesota and letting him know how displeased I am with Optum in general. Everett Clinic used to be a great clinic, but not anymore.

    i took my blood pressure on my good cuff before I left the house. 147/117 or like that. Then I went…read morestraight to Optum. The nurses kept saying that I was 120/80. I knew that it was wrong, so their nurse kept sending in people saying 120/80. I drove down the street to the pharmacy to use their cslibrated machine. I printed out a receipt stating that: MY BLOOD PRESSURE WAS 165/123. The "head nurse" called me the next day and yelled at me for posting my experience. She told me to shut up and that her staff was always right. My doctor saw the print out, took my BP, and knew that the 120/80 was an easy out. after that I always had him take my blood pressure. And bring my cuff. If you have a complaint with these people, which you most likely will, they will treat you terribly.

    Snohomish Naturopathic Clinic - Dr. Torrance and Dr. Franzese

    Snohomish Naturopathic Clinic

    (20 reviews)

    Aging gracefully takes intention, honesty, and the right people in your corner -- and for me, that…read moreperson has been Dr. Michelle Torrance, ND. Michelle has been my naturopath for years, and I can honestly say she's one of the most trusted voices in my health journey. What I appreciate most is that she truly listens. Not the rushed kind of listening you find in so many offices, but the kind where you feel seen, heard, and understood as a whole person -- body, mind, lifestyle, and goals. She helps me make healthy choices that feel realistic and empowering, not overwhelming. Whether we're talking hormones, inflammation, stress, or just navigating this season of life in my 50s, she approaches everything with compassion, curiosity, and deep expertise. Michelle blends science with intuition, and that balance has made all the difference for me. I trust her completely -- not just with my health, but with my long-term wellbeing. She's guided me through changes, challenges, and transitions with grace and steadiness. If you're looking for someone who will partner with you, support you, and help you feel your best at every age, Michelle is exceptional. I'm so grateful for her care and her heart. -- Shelly Valentine

    Extremely tardy front desk and very rude medical assistant. I had to wait for 25 minutes before…read morebeing checked in and seen by the doctor and waited for more than 15 minutes to be checked out. I had to ask them 3 times before they attended to me. People who came after me were attended to before me. This is after canceling my first appointment on Nov 12th just a few hours before the appointment. They just texted me on the morning of the appointment saying my appointment is canceled and I had to call them back twice before I got another appointment and that was more than a month away on Dec 16th. I just saw another review for Dr. Goldsmith that says that she does not show up for appointments and is bad with following up on patients. The reason I went for and the prescription to be sent to my pharmacy was not sent despite calling and letting them know twice. There's no access to the doctor once you are seen. It's also the doctor's responsibility to make sure this is done and it does not seem like they care. After I called and left a message the second time the medical assistant called me and literally shouted at me saying she is done her job and there was an issue with the pharmacy despite me trying to explain that my other doctor sends prescriptions here all the time and I have never had an issue and also the pharmacy going out of their way to check on it. Have never had this kind of experience visiting a doctor's office. People always go out of their way to make the patient comfortable. Will never go back or recommend this clinic to anyone. This is not the way to treat patients who have come to see a doctor for an illness. I never write reviews and never a negative one as I know how hard people work to keep a business running. I had to write this as I don't want any other new patients to undergo this ordeal specially when they are seeking healing for an illness from a qualified doctor's office.

    Closs Melissa MD - physicians - Updated May 2026

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