They offer a lifetime warranty. I figured that the lifetime warranty was just a gimmick to sell you something. I didn't really think they were going to honor it. I expected them to give me a hard time or claim that they have no idea who I was and I needed proof of purchase (basically try everything to not honor their warranty). 8 years later, they were still able to look me up in their system! No problem. They came out, fixed the problem and left me speechless. I'm thinking about calling them to do my new house too. read more

We had the most pleasant experience with Alina! She helped us maximize our closets to best suit our needs. We are very pleased with the outcome and would highly recommend her designs and Closet Factory! read more

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The designer, CeCe, proposed an ingenious solution to my challenging tiny closets and the installer executed them to perfection. Highly recommend. read more

We met a couple of times with interior designer, CeCe in the fall. She helped my wife and I design the style of shelving we wanted for eight different nooks, walk in closets and reach in closet in our home. Installation took four days based on the number of areas in the project. Ethan and Rafael did an excellent job with installing, explaining the steps and overall communication. The price was competitive, ask about authorized discounts which dropped the price by ten percent. This was significant for our large project. CeCe also had a few references for demolition which we used. Jay was excellent on disassembling and hauling away the old pieces at a very reasonable price. Based on popularity, just be aware the installation schedule is impacted. It may take a few months to be installed but it was worth the wait. read more

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All of these model homes and custom built homes get to have their way with cabinetry and space that we all yearn for, but not part of the typical home. We were a bit skeptical because the cost can be astronomical but when you get a receptionist like Joyce helping make appointment easy and a consultant like Alina, who has the eyes of a true interior designer helping bring your vision to life, it truly is remarkable how easy the process is to make your house turn into your dream home. I got a vanity island in my bathroom, extra cabinetry in our pantry, two drop zones installed at our front and garage doors making hanging coats and taking off shoes a breeze and home absolutely organized and stunning!!! We recommend Closet Factory for anyone whom wants to customize and elevate their home, the look and quality is guaranteed! read more

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We recently had 3 new walk-in closets redone by Closet Factory for our home in Plymouth, CA. Our designer (Trisha Williams) was great. She really optimized the use of space for us. And she really listened to my 'needs list' to incorporate into the spaces I had. I liked her designs which she was able to show me in 3-D on computer software. And she came back a second time at my request to tweak the design for me after her original proposal. The installation crew was also great: on time, respectful of our home, and cleaned up after themselves each day. We ordered these closet organizers through Costco using our Costco credit card, so we well get our usual rebates as well as a substantial gift card to use at Costco. This was a very positive experience, and I would hire these folks for future projects. Love my new closets! read more

Cindy did a great job of assessing my needs, identifying options, and working with me to adjust what I wanted! I could not be more pleased with the final outcome! I also had her partner do shelving and a mantle around my fireplace....LOVE IT! read more

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Had my late 1980s hall cabinets replaced by Closet Factory. All of the people with whom I interacted were friendly and professional. The designer was very knowledgeable and really worked with me to increase functionality and esthetics within the footprint I have. I was able to go to the showroom to see materials in person in larger size. Finally, installation was quick, and the installer left the area super clean. Overall, the product is very nice and the price was competitive. Very happy with the outcome! read more

Closet Factory - Before - Home Organization Near Me - elk grove, California

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I worked with Cindy! She was very approachable and easy to work with. She ensured that my vision was the priority and was diligent to help bring it to life. I absolutely love my walk in wardrobe room. read more

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Closet Factory came and provided me with a free eat and helped create a design that fit my needs and budget. Before my closet was inefficient and had a lot of wasted space I was unable to store all my clothes in one closet, now I am able to store both my husband and my clothes in one closet. The design process was seamless and the installation/tear down was completed in one day! Thanks to Cece for assisting me in creating the perfect closet for my space! read more

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Happy Tails Pet Sanctuary was given some money to replace the old falling apart fiber board cabinets. From the initial call to the Closet Factory to the finished installation the experience was great. CeCe, our designer, was very helpful with suggestions, lessened to our needs, worked with us to keep within our budget. The installation crew was courteous, cleaned up after them selves and worked with us on time constraints. I would recommend them for any project read more

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Barbara is definitely highly qualified to turn your closet into a getaway. I can't put a value on it. It was so amazing. Everything went so smoothly and easily. She was able to add a wine fridge which other closet people were having a hard time trying to add into my closet. She was able to make the space look amazing and not crammed or small like other competitors . I would definitely go with them again if I moved or had other closets done thank you again Barbara from closet factory. read more

The quality of work is beyond this world. The quick response time and how quickly they assessed the work, and how quickly the work was completed with precision is second to none. read more

Closet Factory has been amazing every time we worked with them. Alina Cataldo is the best. She really listens, understands exactly what you are looking for, and gives it her all. She helped design both my closet and my kids closets, and they all turned out beautiful and super functional. The whole team is great too. They are very responsive and always try to get you scheduled as soon as possible. Thank you all so much. I totally recommend them! read more

The closet turned out nice. The problem was in the design process. I worked with Trisha, who started off nice and attentive, but as details were nailed down, got more curt and sassy. As a result, I didn't bug her about detail as much as I should have, because I assumed that my questions were dumb. For example, she knew I had many high heels, we talked an about it, yet the plans called for shorter shoe spaces with no space for high heels. I didn't check the measurements on the plan so once they were installed had a rude awakening. Her response was, well you signed off on the plan. My recommendation if you use this company is double check every single measurement every step of the way. And maybe don't work with Trish if it's a complicated plan. read more

We just had our master bedroom closet completed by Closet Factory and were very pleased with the entire process, from design consultation to installation. We went through Costco which was good pricing and rebates-- if you're a Costco member, definitely recommend using them. Compared to other companies Closet Factory had the best pricing and overall design for our space. We worked with CeCe who was our design consultant-- she was very thoughtful, provided a lot of ideas, listened to our interests, and came up with good options to consider. She understood our budget limits and helped design a layout that worked beautifully for us. The installation took just 2 days-- and the installers were courteous and professional and took great care during the installation process. Kudos to Victor who did a great job finishing the install on day 2. Overall a wonderful experience-- we'd definitely recommend Closet Factory and wish we'd done this sooner! read more

Closet Factory - Home Organization Near Me - elk grove, California

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I wanted to take a moment to highly recommend closet factory, and our particular favorite person there, Barbara Brown. We had them do an installation on a brand new home with a minimal closet design. Barbara was so thorough and so attentive to our needs in designing the closet features. We discussed our habits and desires and the deficiencies of our current closet. The quality has been great! We also had them to a small hanging feature in our laundry room. Once again, we were very pleased with their work, in this instance, particularly the work of our actual installer who did a great job on both projects. read more

Cindy Feist did an amazing job at designing all the closets in my home. Her detailed work is flawless. She ensured she met all of my goals and gave me ideas beyond my limited thinking. I am so proud of our closets now. They are small and were terribly cluttered. And because of Cindy's design, we have much more space in what used to be a very disorganized area. Simply amazing Cindy. read more

If you are in the market for new closets, do not hesitate to go with Closet factory. Working with Cindy was so wonderful- she is extremely professional, detailed, and fun to work with. Our closets turned out better than I could have even hoped for. I was referred by a friend who was as pleased with her closet as I am now with mine. read more

We are so glad we decided to go with Closet Factory. Cindy was amazing! She listened to what we wanted and made recommendations that really maximized our limited space. We are thrilled with the way our closet turned out! read more

My husband and I have lived in our current home for almost 10 years. Our master closet was in need of a major update. I also wanted to turn another closet into one solely used for holiday storage. Closet Factory to the rescue! From my initial meeting with CeCe Zavala, to the design , to the workmen who completed the installation, I could not have been more pleased with the entire experience! I am planning on enlisting CeCe's help in order to renovate more spaces in my home. I highly recommend this company, their product, their people! read more

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Just had our project finished today by Eric. We love it so much and highly recommend them! The product, and the service by Eric are impeccable! read more

Closet Factory - Office unit with uplighting - Home Organization Near Me - elk grove, California

I had a wonderful experience with Closet Factory. I worked with Jenny designing my closet. She was a pleasure to work with. The entire staff, to include office and installation, was equally professional. I can honestly say I have not one single complaint. From start to finish, every call/email was promptly returned, every question answered, and every concern addressed. Project was completed on time. Best part? My closet is absolutely gorgeous. I recommend Closet Factory without hesitation. read more

A couple years ago I had Closest Factory do my closet, then shortly after decided to do my sons and baby on the way plus extra closet for my hubby cause I kicked him out of mine long ago. It is worth every penny if you have the cheaply built one shelf closets that a lot of houses have. Admittedly I am a shopaholic so we all have way too much clothes, etc, but realistically those closets are such a waste of space. The organization the Closet Factory can provide is amazing. Fast forward to this year, I decided my laundry room being the bane of my existence would be no more, and decided to do away with the pointless too high cabinets over my washer and dryer and do a built in reachable shelf there, plus a floor to ceiling built in cabinet with shelves and built in hampers. Michael was my designer again and we are thrilled with the results. I will use this company again and again. read more

Last week I set an appointment through Joyce from Closet Factory out of Elk Grove for a closet design consultation. I took time off of work to make the 3:30 PM appointment. Joyce said the designer would be Cece and gave me her number. When Cece didn't show for our scheduled appointment today, I called her and she was apologetic but stated she didn't have any appointments for today. She was as confused as I am and said she would call Joyce and call me right back. Fifteen minutes later, after no call, I phoned Cece and she surprisingly asked if Joyce had called me? I said she hadn't and Cece stated that Joyce told her the appointment was canceled and that Joyce said she was going to contact me immediately. Cece offered to call Joyce at that point but I thought it would be best for me to call so I could find out why the appointment was initially canceled. I apologized to Cece for my frustration if it flowed into our conversation, because none of this made any sense?? A no call, no show and cancelled appointment. Weird! I phoned Joyce and she said that I called over the weekend and left a message to cancel my appointment for today. That never happened. I was expecting a closet designer to meet and discuss my intentions of upgrading my closet. I explained that I never called or cancelled, I was the only one aware of the appointment and I felt sorry for whoever did call and Joyce mistakenly cancelled me, rather than them. Joyce was terse and asked since I had already been in contact with Cece, if I would like to reschedule with her? I said no, and I would like to set up a new consultation for the earliest opening. Joyce scheduled me for this Saturday and said I would receive an email confirmation momentarily. 45 minutes later, still no email confirmation. So, I called another Closet Factory location and asked about the protocol when scheduling appointments. The service rep said it takes only a moment to receive the appt. confirmation via email and suggested I contact the franchisee/owner. Great advice. That said, I called Joyce AGAIN (there is only one number for this office), yet she didn't answer. It was another woman who was abrupt to the point of rudeness and cut me off as I asked to speak with someone who could help me with a consultation appointment other than Joyce. It took only a second to realize that they have caller ID and this woman said I should look for another closet company, as sometimes personalities don't always go together and she didn't think Closet Factory could meet my expectations. I asked her if she is in the customer service or scheduling department and she paused before saying yes. I also said "it appears you are familiar with my situation, so I don't need to explain the issue. She said yes and again said she couldn't meet my expectations. I asked how she would know my expectations if we hadn't yet discussed them? I had only called to schedule a closet consultation. She said "There is a personality conflict because you contacted the designer directly twice and called Joyce several times". "I'm trying to be nice here, you should find another closet company that is a better fit for you". I interjected and told her Joyce gave me Cece's number in case I needed it the day of the appointment. How else would I have her name or number? I then tried to explain how my appointment was cancelled unbeknownst to me, the only communication was initiated from me, no one had reached out regarding the cancellation or rescheduling. I was asking why I couldn't make a future consultation, just give me an explanation? This lady didn't want to hear it and kept to her script by saying, "It's best you find another closet company, we don't feel we are a good fit and that's all I want to say". I asked her if anyone had intended to contact me to cancel the upcoming Saturday appointment and she said she had planned on calling me later today. They close at 5 PM and our call was at 4:48 PM. More deception. It is obvious that Closet Factory cancelled my first appointment, had no intention of giving me advance notice, never set the second appointment yet let me think that I had a standing second appointment. I would give no stars because this is truly horrible business practices but Yelp requires minimum one star to leave a review. read more

I don't think it's fair to give 1-2 stars if the company didn't provide me with any service. There may be valid reasons. However they did not respond to my inquiry. read more

Closet Factory installed 3 closets for us, the primary closet, a huge coat closet and a bedroom closet for my quilt studio. Cindy was a dream to work with. She inventoried all of our close and items kept in the closet and then came up with the design for the closets. We are so happy with the outcome. It is amazing how much more usuable storage we have now. Plus they are beautiful. They gave us an installation date when we signed the contract and that was the exact date they installed. The installers did a great job. I highly recommend them. read more

I have a lifetime guarantee... according to the owner, the damage to one of the doors of my cabinet is "normal wear and tear'.. nope.. since it's the only damage of the entire system I say they're not honoring a lifetime guarantee. If there were 0 stars, I'd give it to them... As pleasant as the owner is, I say run, run as fast as you can to another vendor! read more

Closet Factory renovated my office, and the transformation was outstanding and exceptional. I have spacious work bench, closets, and drawers. The workers performed a detailed and a thorough job meeting every specification of the proposed plan read more

Such a great experience with these folks! Everyone involved was amazing! The designer Brandee brought an idea to life and the rest of the staff worked their magic! I love my media unit and absolutely recommend them. read more

Closet Factory - Before - Home Organization Near Me - elk grove, California

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We absolutely love our new closet! Ask for Thomas Rudenko. He asked us lots of questions and really heard us when we explained what our requirements were. He was very patient while my husband and I were trying to figure out the design of our closet - he sat with us for almost 2 hours helping us finalizing the design, pick the colors, etc. He was always prompt for all our appointments. The installation was timely and the installers were great. I would definitely recommend them to anyone who asks me. read more

Couldn't be happier!!! I had Cindy come out and do our Master Closet. I can't believe how easy they made everything and how much more space we have! It a little embarrassing but it's my new fav spot in our house! So organized! Makes me happy every time I go in. I have called them back and scheduled getting all our closets and pantry done now! I refer this company to everyone! Thank you Closet Factory for the excellent service! read more

I booked with this company because if the lovely woman that was behind the table at a home show. The product that we received was not the quality that I thought I was paying for. We created a space for the master closet and my daughters closet. Neither of the closets were what I asked for or spoke about. The space was not used as sufficiently as it could and should have been used. I the drawer pulls I provided for them were put on the wrong drawers. I had to order more pulls to have sent to them to finish the drawers. They also needed to come back to reinstall some bars and shelving that was not installed to day of the initial install. No one called me to let me know when this would be happening. One of their installers came to my house on a Friday evening (we were not home), rang the doorbell and, because we weren't home, left the shelves and bars at my front door. When I called during business hours to find out when someone was going to come back, she told me that everything is adjustable and I will have to install and adjust things myself. I paid $7,500 for 2 closets that I am not satisfied with in the least. If you choose to use this company, PLEASE make sure that you are a part of the whole process and not to let them leave until the job is done to your satisfaction. I was told (while a different designer came to my house than the one I was originally working with) that they would make this right and do what it took to make this the space it was intended to be....that DID NOT happen. After shopping around for someone to "redo" their mess, I have found that their product is overpriced. Please get quotes and do your homework before booking with Closet Factory. read more

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We are thrilled with our new closet organizer! From the start Jenny measured and asked lots of questions. She gave us an idea of what the closet would like based on our needs. They stuck to the original due date promised. Installer was so nice and did a fantastic job. He even vacuumed when he was done. I cannot believe how much more room we have now that everything is organized. Thanks again for a wonderful product and smooth transaction. read more

When I set out to find a closet system company it was a little overwhelming because there were so many choices. I eventually got bids from three companies. One company wanted to operate over the internet, so I decided against them. The other two, one of which was the Closet Factory, came to my home, measured the new closet space, and showed me the material choices and various options. I worked closely with both designers, but in the end, I chose the Closet Factory for three reasons: 1. The designer, Cindy Feist, listened to what I wanted and designed a system to accommodate our needs. She made thoughtful suggestions and created several versions until I was happy with the design. She did not rush through the design process, and she did not pressure me or try to "upsell" me. 2. The designer created a design which maximized every inch of the closet with no wasted space. (The other company was not able to provide as much useable space because their system was not as customizable.) The system itself had the largest drawer capacity for the dresser area. (The other company had "standard" size drawers which wasted space.) 3. The company is family-owned and doesn't subcontract their work. The closet system was installed over a two-day period where it was assembled on site. It was a perfect fit, and it came out beautifully. It looked exactly like my design drawings and there were no surprises. The installers were very polite and considerate while on site. The cleaned up their work area, and even mopped the hardwood floor in the closet when they were done. The hauled all their debris and left nothing behind. I am happy to recommend the Closet Factory. They have a lot of options from basic to deluxe, and everything in between. Their service was very responsive. When they had an appointment, they showed up on time. They performed as they agreed in the contract. And most important, my designer Cindy took the time to understand what I wanted and the Closet Factory delivered. read more

The worst customer service I have ever received. After getting multiple stuff done in the house by them and spending so much money And it's already falling apart. Every time I call them to come fix it they think it's my fault not they're I am being told I am doing something wrong rather then they're product. Please don't waste ur money with them. This is unacceptable i am very disappointed. read more

They know closets!! Easy to work with...Joyce was extremely serviceable. Lots of great options...installers were true professionals. Very pleased with results! read more

The Closet Factory nightmare: Dates promised that never materialized ( they said they would fit me in sooner but it has taken more than eleven weeks and it still isn't done); repeated poor customer service and delayed responses (being blown off, sometimes by more than a week) via email, text and phone calls; inaccurate designs (missing parts, inches to metric conversions that were wrong, designs their own workers could not follow, designer did not make corrections after we emailed so the final plans were wrong, etc.); workers that didn't protect the carpet; workers that damaged my door and walls (significant enough that I had to have someone else fix it); damage done to the parts that were moved; work that was of poor quality - shelves that don't quite fit; rod that doesn't fit; drawers that don't quite line up, etc.; workers that did not even correctly follow the inaccurate design plans that were there (placing drawers in the wrong spot, not adding enough shelves, etc.); and overcharging for their mistakes. The quote was for 8 hours for one person to re-assemble three closets (made by Closet Factory and recently moved to a new house). Problem - they sent two people and after over 8 hours they didn't even finish one closet. They were following Closet Factory's own inaccurate designs and parts missing were missing (they lost a couple of drawer glides and they didn't bring the right parts - shelves and panels). What a mess. After all of that time they still left NO closet in my house functional. The company will not take responsibility for their mistakes and are trying to pass their design errors, and the labor cost that resulted from their errors, onto me, the customer. They are saying it will take 10 hours or so to finish! Ten hours is more than the original quote! They quoted $720 for the work. They want to keep going until they can charge $2340. I think this is a scam. It is stressful enough to move. It is stressful enough not to be able to find things or put things away for three months while living out of suitcases and boxes, but this is ridiculous. Closet Factory took longer than promised to start, they are tripling the time they quoted, nothing is finished, the work is poor quality, they damaged my house, and they are trying to take advantage by overcharging me for Their mistakes, .... Spare yourselves, go elsewhere! read more

If I could give less than one star I would. Please save your time and money! This company is a joke! The beginning was good, a designer came over and discussed what I wanted for my large walk in closet, she was very excited to help me with my project. They had product that matched my bathroom perfect, the drawings were amazing. I was thrilled and excited for my new closet. Signed the contract, they kept me in loop during the build sent me pictures, awesome. Day 1 of 2 day install, 3 men show up 2 men were nice but honestly had no clue what they were doing, not even sure how they were able to tie their own shoes. The third man ran the show, nice guy very talented. They start bringing in product, that's when I have my first panic attack! It's the wrong color of wood! I call designer no answer I text no reply I call office get no answer leave a ton of panic voice mails! Long story short. Because I'm not a designer or in this business in the paper work they switched the names which they call all the wood sunshine this or happy that I mean really anyways I guess they switched I agreed which if I knew I wouldn't have because I wanted it to match!!! So I am stuck do they care no, half of their design ideas and promises didn't even work from paper to reality! They cashed my checks and ran out the door leaving a mess and a closet that is 5 different wood colors!! Not what I wanted or was promised! So please learn from my stupidity DO NOT TRUST THIS COMPANY read more

I love, love, love my closet! Each time I go into it I smile. I was helped with a color selection, which goes so well with the wood floor.. The design was exactly what I asked for with the exception of two recommendations made, one regarding the hamper addition and a mirror behind the drawers. Both additions add so much to the closet. This company is very good, efficient and professional -- a dream team to work with. Thank you! read more