I had every reason to not stop in Kirles Jewelers. I'd had an early morning running some errands…read morerelated to my father's estate - I was tired, I was super casually dressed, and I was honestly pretty dirty. I'd always been kind of curious about Kirles, but I'd never really had the chance to stop in. Since I was in this strip center for a couple other businesses, I opted to wheel by Kirles. Then, I started to wheel away. Then, Shirley came to the door and asked if I wanted to come in. I hesitated, but she assured me she didn't care how I was dressed. For those of you who've heard my story about wheeling through Saks Fifth Avenue prepared to spend quite a bit only to be completely ignored because of how I was dressed, you'll know that this really piqued my interest. So, I went in. Now then, have you ever gone to a business and instantly thought to yourself "I really like this place?" That's what happened here. I really liked this place. First off, Shirley is a delight. She's warm and welcoming. She's helpful without being high pressure. I'm not sure I had any intent to buy anything to do, though I very nearly did so (amazing candles). I was drawn to the fact that there are a number of photos around the store related to racing and a corner exhibit related to the Vukovich family. Of course, I asked. Kirles is in its third generation in the same family - the current owner's father is passionate about the Indy 500 and some of the photos are his and others are simply photos he acquired. It's an amazing touch with great photos. I met that current owner. She enthusiastically introduced herself and told the story of her father. I shared my own 500 story - when I was eight, I wasn't expected to live long and got a "wish" - not so much in the contemporary meaning as that organization didn't exist yet, but in the same concept. My wish involved meeting Mario Andretti - and I did. I still consider it a life highlight (though I always wonder if I should feel guilty because I actually survived). Anyway, Kirles offers jewelry, watches, candles, jewelry repair, custom jewelry design, Waterford crystal, appraisals, watch repair, and a variety of other items. It's a really cool, really welcoming, and pretty awesome store that has been in its current location for 45 years and has existed since 1951. And yes, it's locally owned and there's still only one location (which I actually find kind of refreshing). Kirles is wonderfully accessible (though I'll admit I was being super careful in my wheelchair). They even have an accessibility statement on their website. What can I say? I instantly fell in love with the place. The people were so friendly and helpful. The atmosphere feels like a place where you can "belong." Amidst the finer nature of the jewelry and such, there's a tremendous heart both in the types of items and in those delightful photos. While I didn't buy anything this time, I'd be stunned if I don't return to get a candle and maybe even more. While I'm not much for jewelry, this was just such a cool place that I saw several things where I thought "Hm. Maybe." So yeah, I can't say enough about getting that sense of welcome even on a day when I was super tired and looking rather ratty. Bravo, Kirles. I'll be back.

I brought a pair of custom jewelry earrings to be repaired. They lost one of the gemstones that had…read morefallen out. Instead of being honest and offering to replace the gemstone, they relocated the gemstones in hopes of my not noticing. When I noticed I returned to the store. Fortunately the store clerk believed and refunded me the money I had paid. Not trustworthy.

The ring is pretty. & Im certain they were entirely inauthentic and dismissive. Looking back on the…read moresituation -I would tell you there are plenty more jewelry stores, and/or estate jewelers that are equal distance from this place. I also spoke with a GIA certified gemologist in the area,, Who confirmed my suspicions: they were not an authentic /genuine place to do business with.

I agreed and entered into a verbal contract with a lady at the front for a watch resizing (her…read moretelling me the price and me agreeing and handing over the watch). Upon returning, she rang me up for %150 of the original price, due to the watch being "more difficult than anticipated" (I was still out of the store in less than 8 minutes). She did not let me know at any point they were going to change the service required and add on the watch specialist charge. Had that been communicated, I would have gone to Robert Goodman, another local Zionsville Jewler, who resizes free of charge (highly reccomend him). Althought it was still relatively inexpensive, it was a breach of our contract and there was a lack of communication on their side. Which shouldn't happen at all. Furthermore, the staff lost a piece of my watch during the resizing (one of my pins) and had kept that information from me, until I spoke up after receving the watch back. Although again, it was a relatively small piece, the principal and integrity of the matter still should be held in high regard, even with the little things. After all this happened I asked them to honor the original price and was met with a no. Their other reviews are stellar, I just wish I was met with that same standard today, but unfortunately I was not. If you find and would like to return the missing piece, below is my email. mdktim316@gmail.com

Amazing owners and wonderful products. I spent years managing a jewelry business and can easily…read morespot a well run business with quality products.... this is one of those rare gems. Top notch people and amazing products. My mom loves her gold and pearl earrings! Highly recommend.

The staff were amazing and very polite. The reason for four stars is I tried to tell them that the…read moreclamp's on the ends of my necklace was too small for me to function.So for that reason I barely wear them. It was like a waste of my money.

My husband and I stopped by to have my watch links adjusted. Everyone was so nice. Someone came up…read moreto us and said they could clean and inspect our wedding rings. I was very impressed with the whole place. This jewelry store is our new place to go.

We got all of our wedding rings at Barrington Jewels and couldn't have had a better experience. The…read morewhole team is attentive and dedicated to bringing your vision to life. They take the time to really discuss design and details with you and deliver everything in a timely manner. Sam was so much fun to work with when picking out our wedding bands. She made the whole process enjoyable and stress-free. We cannot wait to come back for future anniversary and celebration jewelry!

I wanted a specific David Yurman ring and was communicating with their Digital Marketing Manager,…read moreJoshua. He was very helpful and responsive to all my questions. I finally decided to purchase it and it arrived in a timely manner and I am very pleased. I highly recommend Reis-Nichols if you see something on their website that you like if, like me, you cannot go in person to their stores.

The jeweler has a great selection of watches and offers design service and stones that really makes…read morethe personal experience of jewelry special. It was not extremely expensive to create a ring for my wife as we incorporated our original stone into a new creation which helped me build upon my original piece.

They're so lovely and helpful, for purchases big & small. They also made a custom engagement ring…read morefor my sister which is just stunning. Highly reccomend!

Very friendly, professional and knowledgeable! Came in for 2 watch batteries and left with a…read morepositive experience!

The prices here are significantly higher than other jewelers and the quality is much lower. I'm not…read moresure why you'd want to purchase here, given the quality and greed. Would highly recommend avoiding!

I stopped in to see if they could resize a medical bracelet. The gentleman said he could, and did…read more Then I asked if he could clean an old (55 yrs) Army Challenge Coin that had gotten tarnished over daily carry. He did, but not to his satisfaction...but to mine. Lastly I asked if he could resize my wedding ring. It's a "story ring" that has several pictures around it. After several measurements and examination he explained what could be done and how it would effect the ring. I elected not to have that done. The price for all this work? No charge! Obviously I can't say enough about the customer service. I highly recommend this local shop!

Highly recommended! Definitely knows his grandfather clocks. The only person Id let touch my clock.read more

Bill, the owner and operator of Custom Time was a lifesaver. I received a grandfather clock from my…read moreDad who was downsizing. Bill came out packed the clock so it could be safely moved. He reached out and scheduled a day to set the clock up and clean and oil the mechanical works. He is friendly and professional. Bill took time to explain to me the way the clock works. He did not rush through and really did a good job. I would recommend Custom Time for any service pertaining to fine grandfather clocks without reservation.