When I tell you my Black Forest cuckoo clock was smashed to bits I mean it was beyond hope in my eyes. I brought him all the pieces and somehow he put it all back together and so seamlessly I can't even tell it was ever broken. Just beautiful work and well worth the price to keep hold of a family heirloom. It was finished much faster them than 3 months I was expecting. Just top notch service in my eyes. read more

Clock House - Clock Repair Near Me - Oklahoma City, Oklahoma

I needed to repair my father's mantle clock. I took it to two other repair shops before discovering Clock House. The first told me it was too complicated. The second shop worked on it, charged me $100, and it wasn't any better. Richard at the Clock House repaired it. It did take some time and it wasn't inexpensive, but you get what you pay for I think. It takes time to repair time! It is a complicated mechanism, once repaired it has to be monitored for a few days to make sure it's working and if not, it needs to be recalibrated and retested. A year later, my cuckoo clock fell of the wall and shattered into pieces. I thought there was no way that could be fixed but I took that to the Clock House as well. Again, it took time, but he brought that thing back from the dead and you can't even tell it was in pieces. He's a miracle worker as far as I'm concerned. read more

It took months to get clock "cleaned" when returned he said it needed a complete overhaul which he did without contacting me. 1200 dollars to get the clock "cleaned" which is more than it is worth. I was beyond astonished someone does business this way. Beware. read more

We had our cuckoo clock repaired and are so happy with the results. When we took the clock in he told us what he thought the issue might be and gave us an estimated cost and time of completion. The cost to replace the clock would have been double what it cost to have it repaired so we decided to move forward. He's the only gig in town so, as expected, it was a long turn-around time, but well worth the wait! In 8 weeks we had our cuckoo clock back in mint condition! I was so tickled that every nook and cranny had been dusted and she shined like brand new. read more

Clock House - Clock Repair Near Me - Oklahoma City, Oklahoma

The only name you need to know for the upkeep and repair of your heirloom clock. An incredible variety of antique and modern ornate clocks for purchase will thrill you when you visit this quaint shop. The expert staff takes every care with your service. Friendly and attentive are the two words that come to mind when thinking about the level of customer service you get at OKC's premier clock shop. read more

I brought my antique french mantle clock here after moving to OKC because it wasn't running, the pendulum was only swinging to the right, and I was worried that it had been damaged in he move. Turns out, I just wasn't hanging it correctly - it had been so long since I had actually taken off the pendulum (the movers packed it for me, so I didn't actually remove the pendulum myself) that I forgot you have to take the bell off to properly engage the pendulum. The man there (sorry, I forget his name), was really great, and didn't make too much fun of me because I simply wasn't putting the pendulum on correctly. There was no charge for this quick fix either! So all I left with was a bit of a bruised ego, but a perfectly functioning mantle clock. Also, he said clocks should be cleaned every 3-4 years, and that it would cost approximately $240...not something I'm going to worry about now, but maybe in the future. Good to know that there's someone in OKC who is knowledgable and talented in clock repair...it's a dying art! read more

Please read reviews! This guy is so rude and reported to BBB. I had to bring my clock back after 24 hrs then he accused me of breaking it! He charged $130 WAY OVER PRICED. Takes forever to get clock back. Will never go back! read more

traveling and click was in shop 2 months..... called hostile, third time threatened to sell it...... unnecessary and impolite, to say the least read more

Richard Garrett owner of Clock City is not to be trusted. We have had a horrible experience with him. He also will not honor his guarantee for $1200 worth of over priced repairs. Save yourself and go somewhere else. He has a very bad reputation and known by other worthy clock people by his work or lack of it and treatment of customers. His rating should be minus stars but I couldn't get it to post without at least one star. read more

*sigh* this is my conversation with them through the Better Business Bureau; with whom they have numerous complaints. ME: What we have here is,failure to communicate. I brought my mantle clock in on approximately, 1/31/14. The man, who appeared to be either the owner/operator or manager, told me that it would take 3 to 4 months and that it would cost $350 to repair, if there were to be any additional charges he would call me. About Six months later, June, I call to see what was going on, The man I gave the clock to answered the phone and told me that they were, "getting to it" and would be calling me soon. I go into the shop in July and a different man told me that it was sitting on the repair man's desk waiting to be put back together, and that I should be, "getting a call soon." Went up there about a week before the fair started this September and a man told me that it was still on his desk waiting to be put back together and that they were getting things wrapped up before the fair because, evidently, they had a booth there and to again, "be expecting a call very soon." No call, of course. I went back in I believe on 9/19/14 and the same man told me that it would probably be done after the state fair wrapped up that Sunday. I told him that the man repairing my clock needed to call me ASAP. He said that he would leave him a note and that he would be calling me Monday or Tuesday. As you can probably guess, I never got a call. CLOCK CLINIC: So sorry for the delay. Yes the state fair does take a month or so out of our year. This clock is especially difficult because it is electric. There are no parts available. Things have to be made, and rebuilt. Not replaced. We are sorry that due to large backlog, this can take a long time. We regret the lack of communication and will put the clock back together for pick-up on Monday the 6th, or any time at your leisure. There is no charge. You can seek another repair person that can hopefully accommodate. ME: You told me 3-4 months, declined to contact me, and lied to me for months about my clock being, "about to be put back together." Giving it back to me after what is now 9 months is NOT satisfactory. You didn't even call me to tell me that the clock was put back together, not repaired and to come pick it up. I only knew to come get it because I received an email from the BBB on 10/10. Unbelievable. read more

Richard Garrett, owner of Clock City, is very knowledgeable and so very helpful and friendly. I took my antique Banjo clock to him for repair. It had not be working for close to 20 years. He repaired the clock, fabricated a new hinge and provided training on how to operate it. I have had a couple of struggles with the banger getting out of sequence and he has been so patient helping me get it back on track. This clock belonged to my grandparents and is close to 100 years old. I will recommend Richard and Clock City to any and everyone. read more

Was nervous about going here because of a couple of the reviews but had a great experience. Initially the owner told me the lead time on clock repairs was about six weeks, but when I told him I was here on business from very far out of town and had brought my moms antique clock with me (there's no one in my hometown who can work on them) he was very accommodating and got it fixed in less than a week. He quickly diagnosed a couple of issues that two previous repair places failed to fix, and the clock is working great. He spent a fair amount of time explaining the issues he found, and taught me several things I didn't know about old clocks. Very happy with the service I got, and look forward to the next time I'm in town when I'll bring another one that needs fixed. read more