This is also called US Fuel do not try to get gas from this place they charged my card and did not…read moregive me gas. Then they told me to come back after mid night to show them my account has been charged.

(I spend about $18,000 a year in renting trucks, so I'm an expert at this stuff. "This is the…read morenice/watered down version". It would actually take a small book for me to explain the many nuances of issues I had to face and attitudes I overcame with the many different people I interacted with in this organization) - I rented a 16' box truck and drove 1 hour to client which had a load for me to haul. The client asked me to move truck closer to building, when I tried to start truck, it was completely dead. The alternator was bad, not the battery.(I am a certified mechanic) When I called for replacement vehicle, the location I rented it from made me call the 800 service number. I was on hold for 22 minutes. When he answered, he told me I could not get a truck swapped out, I must have service come see the truck. When asked how long that would be, it was 2 to 4 hours. I said that wouldn't work. He hung up on me. I called the local regional office near where I was broke down and demanded they swap trucks. The local agent close to my breakdown said no problem to swap out, but was trying to charge me their standard rates. So I called my regional sales agent who had gotten me special contract pricing due to the amount of rentals I use every year. I had to fight with both regional offices to work that out. The problem came when both the local agent and local manager promised me someone was already dispatched and on there way, and I had to call back 4 times during a 6 hour period before they finally arrived. For reference, I was exactly 2.8 miles from their office! When the truck finally arrived, they didn't have me sign any paperwork or anything. Thy guy jumped out of truck, jumped into a waiting van and split! Didn't check my driver's license to make sure it was me, or anything. This 16' box truck was newer and the trip went fine. Due to my original issues, I wanted to make sure I would not be charged any additional money since I had to wait over 8 hours for the new truck. (they actually cost me around $650 because of this issue, but I was more worried about the long term relationship with my client). The regional office that wrote my original contract had to fight with that other regional office, and after around 4 to 6 hours, they called me and told me they had finally worked it out. I was just to drive it back to my original place of rental and they would work everything else out on their end. I would not be charged for the truck. Today, which has been 24 hours since returning the truck, I get an inspection form showing around 15 to 16 points of supposed damage on the truck they swapped me out with and now I am fighting potential claims, as well as these being added to my record on their database. Which not one scratch was put on vehicle by me. I have a perfect driving record with Enterprise and Budget truck rentals over the past 12 years. The original contracting agent and I know, what they did was not put any previous markings down, and now they're trying to potentially hold me accountable for all previous damage on this vehicle. The only person in this whole scenario who was trying to help me was the original contracting agent. Everyone else had 'zero" care about taking care of me as a customer. As a small business owner and a business coach, there are just way too many red flags here and if you rent from these guys, make sure you check every single thing there is. From the document, to the truck to the entire nuance of your trip. I rent trucks from multiple other sources and I have never experienced such a degraded level of customer service in this industry. Even Uhaul which some claim to be the worse, has given me better service than this.

I made reservation two weeks before the date of my move, for one day truck use for about 45 miles…read more The customer service was great, I had a confirmation few days before the date. Came in the morning to pick up the truck, was in and out in 20 mins! Super easy, since most of the application, documentation is done online. Lovely gentlemen helped us get the truck with good functioning door, explained the rules, details! Very pleasant. These trucks are much better than other trucks, since I was doing the move myself, the trucks have all the features I needed, backup camera even. Loved it. Returned the truck the same day at fhe location and dropped the key in the drop-off box, next day I got email with final price (based on miles) and the deposit was returned on my card ($150 temp hold). Great truck, service and good people at this location.

The rental equipment I needed was available and in good conditions. Valerie at the front desk was…read moresuper friendly and helpful. I will definitely use their rental equipment again.

If you need a vehicle for a group of people or to move things, Apple Car and Truck Rental is a good…read moreplace to rent cars for a reasonable price. The vehicles were clean and in good shape. Although communication was tougha d not so clear, dealing with a small business is much easier than a big rental company. This makes it really convenient for a group or yourself. I enjoyed working with him and would do again 10/10. I'm so satisfied with this place, if you need a car or a truck, this is the place to get it.

Asking a genuine question about there car rental and some guy hung up me very rude I honestly have…read moreno idea why this place has 4 stars but it's ok am not from here and I really needed info on there car rentals it's hard to find good professional people nowadays

Rented a 10 foot moving truck here. To give this some weight, I have moved at least 5 times in the…read morepast few years. I've tried UHaul (and been disappointed) due to strange fees, poor upkeep on their trucks (tires, doors, windows, you name it). I think this location is a contractor for Penske and they are really helpful and easy to deal with. Their rates were very competitive and they didn't charge extra to drop off the truck after hours. It was the first time I called a moving location and got a human voice instead of a recorded machine telling me which number to select. The man who answered was really helpful because he told me all the charges up front and was straightforward about what would incur additional fees. I'm happy I used Penske and would use them again! Maybe they were $30-40 more than UHaul, but I didn't have to deal with any of the crap that comes with using UHaul.

Hard to say enough good things about this place…read more Allen, the Penske representative at this office, was very accommodating and friendly. We picked up our truck right during a power outage right after a storm, and he was working hard to process everything by hand and make our return process on the other end as smooth as possible. He got us into our truck and patiently showed us how to use the relatively complicated trailer we had rented. The truck was literally brand new - it had less than 150 miles on the odometer. He also let us leave our car and trailer there while we packed the truck, making it much easier to maneuver through downtown D.C. We will definitely rent from Penske in the future, and this location is excellent.

These guys were courteous polite the truck was competitively priced they got me into it an hour…read moreearlier than I had made the reservation for and I swear when I brought the truck back they treated me better than when I picked it up it doesn't look like much but it's top notch and experience was so good it almost made me forget about them crappy experience I went through at home Depot with a Penske rental.

Penske has always been the best transportation provider! Damon was the best representative here and…read morehe truly made my experience the best! If I could recommend anyone I would definitely recommend him to be your rep! He made sure the vehicle was in great working order, did the walk around and instructed if I had any questions. He braved the hot weather to ensure the vehicle was handed off properly. The vehicle had the A/C on and engine running prior to me sitting in the driver seat. Definitely a 5 star experience!

I wanted to thank everyone at Penske in Capitol Heights again for their awesome service. I work…read morewith a huge 11,000 participant event, so things get chaotic sometimes to say the least. During the week, our stakebed key was misplaced by one of our crew. I called Penske expecting a huge additional fees and hassle for replacing the key. However they happily provided me with a new key for free and absolutely zero hassle. Thanks Penske!!

Mini U Storage 500 South Pickett Street in Alexandria , VA is the go to place to handle All your…read morestorage needs. To start they have a friendly and knowledgeable staff, they offer affordable units that are various sizes to suit your needs, they also offer truck and van rental service at affordable rates, last but not least they have all the supplies you need for a successful move-in. So if you're in the D.M.V. area and looking for a Top Notch storage facility then look No Further!!!

I rented a medium-sized storage unit here for about 7-8 months. I definitely shopped around a bit…read moreafter seeing that some storage units had mice problems and some customers had very negative experiences with management. In my mind, I put the storage unit business a couple steps above the DMV, so I'll try to highlight the things Mini U Storage at Potomac Yard did well without too much of a negative bias - * Management was very responsive and communicative, and easily reachable via email. I found this to be true at move-in and move-out * I did not have any mice problems in my unit * They had moving trolleys inside of the warehouse, making my move in and out very easy * I was able to rent a truck without too much hassle for moving in to the unit and moving out * Because their systems were down when I moved in, it took a very long time to do things manually. However, ownership apologized and as I was buying a lock & key for the unit, they covered the cost on the house. Thank you! * I did have a rate hike, but it was only about $10/month. I called in, and they were transparent about what I can expect based on what management had done in the past As always, be sure to read the terms and conditions of your conditions and clarify any questions you have before you sign on the dotted line!

We had a faulty part on our trailer. We took the trailer to another location nearby and was told to…read morepick up the emergency replacement from this location. The individual that helped us out yesterday was very helpful in hitching up the new trailer and ensuring we were safely ready to go.

Donald assisted me with a 15 foot truck rental with vehicle tow. He instructed me how to use it,…read morewhat to do, what not to do and his instructions were extremely helpful. Reading the instructions are helpful. But being shown how to use the vehicle was much more helpful. Kudos to Donald for going this extra step, as most folks are visual learners, so I'm sure most will appreciate it.

Shannon was amazing showed me 6 units until i found the one i need and even after signing my lease…read moreand started moving i saw a unit closer to the door and was able to switch to that one in less than 10min. You have an allstar on your team!!! I have already referred 4 people to this location just because of the service Shannon provided.

I strongly advise anyone to stay away from Self Storage Plus, Dangerfield location) My experience…read morehas been nothing but frustrating and unprofessional. I was charged a late fee due to their typo, yet they still refused to take accountability and remove the charge. On top of that, the insurance fees seem to increase randomly with no explanation, which feels deceptive. And to make matters worse, Phylicia was extremely unprofessional and dismissive when I tried to address these issues. Instead of helping, she raised my storage rate by nearly 40% without providing proper notice. That's completely unacceptable and shows a total lack of transparency and respect for customers. Between the unfair charges, surprise rate hikes, and poor customer service, this place cannot be trusted. Do yourself a favor and go somewhere else.