Nichole is an absolute pleasure to do business with. Easy to get in touch, very Reliable. It's nice…read moreto see honest people are still out there!

Arkansas location https://naturalstatepoolandspa.com…read more I had some issues with our spa and contacted natural state pool and spa in February of 2023. Dakota came out and took care of the biggest issue and let me know what could be done about other things. He was beyond helpful and we talked about him returning to fix the rest. He also measured for a new thermal cover. However, the main office never followed through with a return visit or to finalize my order for a new cover. I didn't even get a response to the email followup request that I sent the day I received the invoice for the original visit.

Excellent service. Friendly and professional. Does an excellent job. Great communication.read more

From the owner: We specialize in making our customers happy by having their pool ready to enjoy. We offer filter…read morecleanings, sand changes, salt cell service and cleaning, pool openings and closings, vinyl repair, and plumbing repair. We can take care of all your chemical needs. 5 star service is always our mission. Everyone feels like a VIP when working with Hollywood's Xstream Clean. Call today for a free estimate!

I contacted Jeff & Karen about installing an above ground pool after another contractor kept…read moreputting me off. I was very pleased with their work on setting up a 30 ft round pool. They are very friendly and efficient and did a great job working to keep the cost within my budget. I would use again if needed.

From the owner: J&K Pools provides pool installation, pool maintenance, pool remodeling, and pool accessories to…read moreSaline County and surrounding areas.

I have worked with Townley for many years at multiple houses. I have always had wonderful service,…read moreand great guidance on how to manage my pool and spa.

I called to inquire if they carry a specific brand and part. I was caught off guard by how rude…read moreDana was to me over the phone. They do carry the part I need however, it's the MOST expensive of anywhere I have called or looked. First impressions count so it wouldn't have mattered if theirs was the least expensive and included free installation, that lack of basic politeness and service is a no for me.

Chris really knows how to build a pool, his team is excellent and they always set clear…read moreexpectations. They delivered a complete pool earlier than we were told. All of the other builders told us it couldn't be done!

From the owner: Are you looking to construct a pool, but your not sure about the pros and cons of different types…read moreof pools (Gunite, Fiberglass, Vinyl liner) ? Give us a call, or send us a message so that we can help you figure out what works best for you and your budget.

I came into your store today with a water sample and pictures of my pool. I told them that my wife…read morehad been buying chemicals somewhere else, but the pool wasnt improving and I was taking it out of her hands. They refused to test my water sample and started bringing in chemicals from my LAST sample. About $200 worth, on a cart. I was fine with that. But then a woman comes in and they test her sample right away. I asked why they tested hers and not mine, and the woman who claims to be the manager said its because I didnt buy anything. It didnt matter that I had a cart load there ready to buy. This is ridiculous. Evidently, they dont care about customers, and if you shop here, they will treat you the same.

We had been researching hot tubs for what felt like forever--debating between a Bullfrog spa and a…read moreHot Spring spa. We were on a budget, so we shopped around. We liked the Bullfrog, but the saltwater option on the Hot Spring really caught our attention (especially since I have sensitive skin and had loved a saltwater pool/spa before). From our very first visit, Brad was the kind of person you hope to run into when making a big purchase: informative, friendly, zero pressure, and endlessly patient with all of our follow-up questions (and there were a lot of them). Eventually, we decided on the Hot Spring Limelight Flair, and Brad gave us a very fair price--then went above and beyond by agreeing to deliver and install it an hour away. Honestly, we felt like we were asking too much, but he didn't blink. When Brad, Doug, and Nathan arrived with the spa, we ended up enjoying their company just as much as the delivery itself. Doug had enough stories to keep us laughing through the entire install, Nathan jumped right in and kept things moving, and Brad stayed the steady, professional presence making sure everything was done right. Even when a little hiccup from our electrician made setup take longer than it should have, Brad stuck with us to make sure we knew exactly how to operate and maintain the spa. And later that same night, Brad even texted us a recommendation for a top-notch electrician--talk about service that goes the extra mile! And then there's Trina--the chemical balance wizard! Seriously, if your spa water ever looks like it's auditioning for a sci-fi movie, Trina will have it crystal clear before you can say "pH level." At the end of the day, not only did we get our dream saltwater spa, but we also felt like we made a few new friends along the way. It's rare that you enjoy the company of people you're doing business with this much, but that's exactly what happened. This family-owned business is top notch. Whether you need a new spa, a pool, or just advice to get your water balanced, do yourself a favor--call The Pool Store. You won't regret it.