I had an ER visit followed by a 6-day hospital stay in 2023. The care was outstanding and I was…read morevery impressed (and healed!). Subsequently, both my wife and I have been going to the VHC out-patient pavilion for primary care and cardiology and have been impressed with the patient care and customer service. Our only complaint is with the business office. Our insurance coverage has changed twice during that period and attempts to update the policies online (both on website patient portals and VHC app) proved fruitless. We received bills with substantial balances because the old insurance was billed and rejected. We tried to send emails to the business office asking them to resubmit the bill to the new policy but nothing happened. No one responded and the bills remained outstanding. Eventually we called the business office and resolved the issue within minutes. It is very frustrating trying to fix billing issues and update insurance online when whatever is done seems to disappear into a black hole. It seems the only way to successfully interact with the business office is by telephone.

Came to the ER here very unexpectedly while in the area. I'm not from Virginia and had no idea what…read moreto expect. Cons: no live wait time on website, registration staff who truly DGAF, dirty waiting area Wait time: 2.3 hours just to get into an exam room (I was balled up in a corner in pain and begged for a blanket because it was cold inside and 50 degrees outside. They triaged me, took blood and urine and had me remain in the waiting room. Once I actually got into an exam room, things started to move more quickly. Care: Dr. Sidara was actually the saving grace here. He was incredibly nice and thorough, spoke to me with respect and care, and worked to address my issues as soon as possible. He was even able to pull info from past doctors visits, which included a slight ear infection and double checked my ears while I was there to make sure he didn't miss anything further. I won't go into all of the details of what he discovered, but had he not caught one thing in particular, I might still be in excruciating pain. What I didn't like is the fact that I was in an exam room for maybe 30 minutes, then they took me to get a CT. And once I finished the CT, I was not taken back to the exam room, but taken to the "results waiting" room. There, my IV hung in front of me, without being connected, for about an hour. When all of my results were back, the doctor returned to me and told me all the findings and the plan moving forward. I do wish they would have kept me overnight so that I could continue to be monitored and receive pain management medication, but I understand that's not necessarily typical treatment for what I was experiencing. Shortly after the doctor checked in with me, my discharge papers were drafted, and I was on my way out. I was there from 3:50-9 p.m. ish.

This place is wonderful. They truly care about the patient. I have always been told that if you…read morecould ever get into this hospital to go there, but I had no idea what a difference it really was from all the others. In the last thirteen years we have dealt with too many hospitals to count. They have been generally the same. Get the patient in; evaluate quickly; take them off of whatever medication their regular psychiatrist usually has them on; have a peeing contest, so to say, with their regular psychiatrist, to show who really is the physician, with no real concern for the patient; not wanting any information from those who are around them most often; shipping them out of the hospital as quickly as possible, most often before the medication has even taken effect, to a Rehab, Home, or Halfway house; just to start the process again with another patient. Then the cycle keeps repeating itself. Our experience with Dominion Hospital was nothing like this. Leslie, the Social Worker, or Dr. Zoe, the Psychiatrist, would call whenever they felt the need to get further information or to advise about something they were concerned about. It was never a five minute phone call either. We would speak for long periods of time trying to find a solution that would most likely benefit the situation at hand. I never had this type of experience in any other place. It was amazing. They definitely put their whole heart into it. I will also say, they were dealing with a very difficult situation. In all cases, it is the responsibility of the patient to want to make the changes and put in the hard work to get things done. I will just say, Dominion sets them on that track by giving them a great beginning. They try to get them on the correct medications; get them into the right treatment programs; and offers them wonderful support along the way. This hospital is outstanding! Thank you to everyone.

So after reviewing the reviews...I was PETRIFIED to leave my daughter here! I brought up the fact…read moreabout their ratings to the head nurse and she made me feel a bit better! When we spoke to our daughter the next morning, she stated everyone was very nice. So I was feeling even better about the place...then we went and visited her the day after that and the staff was very friendly, our daughter said everyone was pleasant including her roommate. It's unfortunate that there are so many negative reviews, but please remember most go there UNWILLINGLY and are going to make this place seem horrible! Our experience was quite the opposite and our daughter was treated VERY WELL and received the initial help she needed! Thank you Dominion and Staff!!!

Dr. Greenberg is wonderful. He listens, is understanding, and understands my complex medical…read moreissues. Having had difficulty finding a primary care doctor for years, I am grateful to find Dr. Greenberg. The staff is efficient and friendly as well.

Steer clear of this place at all cost. I sought services there and observed roaches in the clinical…read moreroom. I notified the doctor and she treated it like it wasn't a big deal. I decided to file a complaint with the BBB and discovered that they already have a F rating and are not even accredited. To have roaches roaming a building where one receives medical treatment seems very unsanitary.

Kaiser Permanente is a very good insurance. The medical…read morefacilities have everything in one spots. After a doctor's visit, I can go to a lab to do my blood test and go to a pharmacy to get my medicines. If I need to see a specialist, a family doctor can make an appointment in the computer system while I'm visiting. Very convenient and very friendly staff!!

Where should I start? Well let's start with when we signed up for KP and they said all my drugs…read morewere in their formulary and then once you sign up and are locked in for a year, that is when some Pharmacist calls you and tells you that several of the drugs you are on are "NOT" in their formulary and I should have gone to the some other book and on page 1872 it states that these three are not covered!! So one of these drugs was a blood thinner as I had a clot in my lower leg! Well after complaining constantly that I was not feeling right, and my feet were swelling up so bad I couldn't get a shoe on my foot!! Well this is when I decided to heck with this doc I am going to the ER!! Well Kaiser saved $8 on that blood thinner but then because I was developing blood clots, what they call Pulmonary embolism, then they had to do a Doppler imaging and 3 CT scans!! Oh and I had to go back on lovenox which is $1000 a shot!! When I was done with the 10 shots at two a day, I took back the five remaining needles and the pharmacy just threw them in the trash!! Then they put me back on my original blood thinner!! But that $8 savings took a bullet to the foot since the lovenox was very spendie!! Oh and I should add that all of this BS they never waived any copayments and I have had to pay them for the crappy thinner on their formulary that put me in this situation!! Kaiser sucks and I am stuck with these witless twits until January first! If you want to die by a thousand paper cuts then KP is the place! If you are an English speaking person you need several interpreters when you go because KP has a huge amount of non-English speaking help and when they say something to you and you do not understand them and say excuse me? They get upset with you because you do not speak whatever broken English they are trying to spew at you! This place is so worried about saving a few dollars that patient care suffers extremely! And then they wonder why people hate insurance companies!! If you have any choice, choose the other company because this place is horrible!! It is funny that they got bit so hard on the cost of that Lovenex!! It reminds me of an old saying; "Penny wise and pound (dollar) foolish! I should post some of the interactions between myself and one of the KP docs!! I would write this huge letter spelling out what was going on and her response to me was "Thank you for your concerns." What a piece of trash! Well I only have 7 months 14 days left of this hell! Insurance companies just turned a blind eye!! Shame on you Kaiser Permanente!

Dr. Connie is amazing. My husband have been with Dr. Connie's patient for more than 5 years. She's…read moreknowledgeable and compassionate. She is as respectful of my time as I try to be of hers. She takes her time with you, sincerely caring. Her staff is wonderful.The group that is working with her now is a perfect balance for her team. Highly recommend!!

From the owner: serving patients for OB-GYN careread more

I have to come on here and give Dr. G his props! I walked in full of anxiety and feeling awful…read moreabout my condition, and I walked out smiling, laughing, and already feeling better. The service was fast and incredibly thorough. Dr. G was warm, attentive, and genuinely cared. I can't emphasize enough how amazing this experience was. Even the nurses were nice. There was such a calming energy throughout the office. We need more of that.

I went to this urgent care to get blood tests done and I was paying out of pocket. I was clearly…read moregiven an estimate of $400-$500 to do the labs at their office, and I agreed based on that price. Later, Dr. Akl told me that he has his own private clinic and that he could do the tests there. I took an appointment at his travel clinic, but they quoted me $900-$1000, so I decided to return to the urgent care office since it was more affordable and we already had an agreed price. When the doctor saw me, he said: "You will pay $900 either here or there," implying that the decision was his, not mine. Honestly, the staff were very kind and cooperative, but this doctor's attitude was unprofessional, especially since there was already a price agreement at this clinic. When a patient is paying out of pocket, the final decision should always be the patient's, based on their budget and comfort -- not pressured into a more expensive option. Very disappointing experience. I will not be returning.

Good experience. The female front desk technician is hilarious. She was cracking jokes as soon as I…read morewalked in and did the same for other patients. It's a very clean location, and there was no wait time. No wait time is unusual in my experience using patient or urgent care locations. The actual doctor sat with the technicians and didn't wear a white coat, and for some reason I liked that. It was like he was in disguise lol and you can tell they all have a good working relationship. Less hierarchical in nature. I'll come again should I need to. Highly recommend :).

Shabir was great with taking blood, the rest of the staff was very helpful and kind. Would…read morerecommend this location

Big thanks to all of you specially Pattrice Park for her patience,understanding and caring for US !…read moreShe always makes my son confortable and calm!!! Big thanks Dr.Lawlor for your support and help, Big Thanks for Dr.Niccole P. You are the Best guys! We can't deal without your help and support! God bless all you!

We were referred here due to our son's anemia. They exceeded every expectation. The staff is…read morecaring and did so much to make the visit fun for our son, who is only 1 year old. They blew bubbles while taking his vitals, which he loved. They took extra time finding the vein for his blood draw and got it on the first try. They had a minions movie playing during the draw and gave him a new toy to keep immediately after, which meant he forgave them VERY quickly! The doctor was very informative in our appointment and also did a great job listening. The bloodwork results were literally back in 10 minutes, so we were able to discuss results with the doctor immediately, saving us a full additional appointment.

Customer service is terrible. They don't return emails or phone calls. Don't have multiple people…read moreis a small confined space. Quality over quantity.

Worst medical care!! The staff is so disorganized and unhelpful! Doctor didn't show up to one…read moreappointment and one time Dr. Youseff refused to give out basic health education information about sleep just so they can send a patient to their sleep center, where the care is even worse!! Poor communication, disorganization, poor engagement of a patient, disregard to patients needs are all reasons to avoid this place.