excellent work pleasant to deal with. would definitely use again. the work site was left clean…read moreand the trees look great.

Truly top-notch, friendly service today. They are a knowledgeable & quality company. They did…read moreeverything as I requested. Highly recommended. Perhaps it's something people say without really meaning it but in this case I was very impressed. (and no, I'm not a bot because if I were, I would be a much better Wordle player).

Responded very quickly and completed the same day! They did an amazing job and cleaned up…read moreeverything...you would have never known they were there! Friendly and fabulous customer service...I would highly recommend!

We had the Tip Top team back this year to do some work to clean up and cut back any dead or unsafe…read morebranches. These folks are so professional and pleasant. When they leave, the only remnants of their work is up in the trees. Nothing is left behind on the ground as evidence of the amazing work they've done. I highly recommend them and will have them back, when the time comes.

Riley and the team at Tip Tip have been looking after my annual tree maintenance since 2018 and…read moreconsistently do a fantastic job. I always get a fair quote and Riley is really thorough in walking me through recommended maintenance. The team is polite and friendly and do an awesome job cleaning up. As an added bonus, they were even nice enough to help me out and takeaway a large pile of yard waste.

I selected Ascent from several quotes because they provided a detailed work order and comprehensive…read moreprice covering labour and materials whereas others provided an estimate based on an hourly rate. Ascent's website copy and arborist credentials sounded like just what my new-to-me property needed, leading me to believe I could trust the professionals to do the job. During the quote process Jake was punctual, knowledgeable, and responsive. After accepting the quote, I was promptly assigned a date and a four-person team. What I got was a three-person team that was personable and reasonably diligent but not skilled. From that point forward, Jake was much less responsive to questions, and I had to email him at least twice to obtain responses (one of which was an additional quote for something that was already in the work order, though that was eventually resolved). He did not attend the site to get the team started on the job nor did he return to the site to evaluate the work done. Overall, the service provided was incomplete and quality disappointingly shoddy (see below for some specifics by work-order line item). All pruning of mature rhodos and camellias was done with a pole saw or chainsaw, leaving an unsightly result that in all cases had to be remediated by me with pruning shears. When I followed up with Jake about just one of the deficiencies, his response was: "With the work that was done in addition to the work order during our time onsite we cannot complete any more work as part of this quote." He has not responded to my request to itemize what this supposed additional work was. I did ask for a several branches to be removed from one large and several small trees, which was not in the work order, but would have been at most 30 additional minutes of work. Thus, I learned that, in fact, the quote was not for completion of the items on the work order but rather for a fixed number of days on site and materials. And because I was given a team with one less person than itemized in the appointment, the work would not be completed. "Debris cleanup in the garden beds beside the house, the rhododendron bed behind the behind the house and from garden bed beside the front entrance": I had to specifically ask that they use the leaf blower to clean up the fallen leaves under the rhodos or they would have been ignored. They also used a wheelbarrow to move materials from the front of the house to the back, through this garden. I had to ask them to rake that area to remove the tire tracks in that bed as they were quite ready to leave it like that. See pictures for "cleanup" of the rhodo bed behind the house. "Cluster of spurge laurel, holly and snowberry removed on the boulevard": Many of the branches of these bushes were left on the ground where they fell. "Large rose bush at the base of the Douglas fir tree reduced by 80%": This work was done with a pole saw or possibly a chainsaw. While it may have been reduced by 80%, it was hack job that left twisted stalks and random remaining stems that I have since tidied up myself with shears. "English ivy severed at the base of trees pulled off where possible": The ivy was severed on one tree but not pulled off. The ivy on several other trees was not even severed. I was told: Well, if we sever it, it'll just die on its own. While that may be true, it's not what I paid for. "Branches in the garden beds and on the forest floor removed": Many branches remain. "Small garden bed beside the driveway cleared, statues and pots relocated, bed covered in landscape fabric, covered in pea gravel": This was done with the thinnest possible layer of pea gravel and the garden bed minimally cleared. At the end of day two, I was told the team was "too tired" to help me move the statues and I had to insist. Again, note that they sent a three-person team and not the four-person team specified in the appointment, so perhaps that's why they were so tired. "Spurge laurel throughout the property removed": Large patch of spurge laurel remains untouched. Pictures available.

I have found the service from Ascent to be good. I called them in November of 2022 for a quote on…read moremy cedar tree and laurel hedge. Jake answered my call and came out the following day to meet with me. I accepted the quote and the crew came out about 2 weeks later, they were on-time which I really appreciate. When they arrived I pointed out a couple of extra shrubs I wanted trimmed and they did them no problem. They got everything done in one day and cleaned up after themselves. Overall I am pleased with the service.

Although I ultimately didn't hire Scotty because my situation involved a complex infestation…read moreaffecting a large number of mature Garry oaks, he was extremely helpful throughout a series of text exchanges and pointed me in the right direction. I was genuinely impressed by how willing he was to help, even knowing the job might be beyond the scope of his service. That level of honesty and professionalism really stood out to me. I'll definitely consider using him in the future.

He was amazing quick and cleaned up everything perfectly. He cut down 6 large tall tree by a…read moretelephone pole and was very careful.

I had a few estimates. The men were fast and left my yard clean. The price was good and I will…read morehire them again.

Very efficient and professional. Highly recommend them. They were extremely respectful, arrived…read moreright on time and cleaned up , leaving everything as it was before starting the job. Thankyou.

Just had Brian in again to do some work on our trees. I can't say enough about him and his crew…read more Professional. Knowledgeable. Extremely hard working and more than fair for pricing. If you have any tree work needing to be done, call Empress! Trust this expert. You won't be sorry.

From the owner: Empress Tree Service stands out because of its dedication to high-quality, personalized care for…read moretrees Customized Solutions: Each tree and project is different, and Empress Tree Service tailors its approach to meet the unique needs of each property and tree, ensuring optimal tree health and safety. Commitment to Preservation: Empress Tree Service emphasizes tree preservation with methods like tree protection fencing, and has experience managing projects where tree health and building activities intersect. Reliability and Trust: Clients trust Empress Tree Service because of its reputation for reliability, safety, and ethical tree management. You’re known for following best practices to keep trees, landscapes, and construction work compatible. Customer Satisfaction: Whether it’s a small residential property or a larger development, you aim for long-term relationships with clients by ensuring satisfaction with all aspects of your service.

Yes,Austen did a fine job - all that was requested & a good clean up.I hope to retain him should I…read morerequire more yard work in the future.The price was fair & equitable. Thanks, C.J.Armstrong

From the owner: We are a small landscaping business aiming to create climate resilient food systems, liveable…read morecommunities and landscapes. as well as creating a small ecological footprint using solar energy to charge battery powered tools and reducing noise pollution while providing the top quality garden and landscaping services