I selected Ascent from several quotes because they provided a detailed work order and comprehensive…read moreprice covering labour and materials whereas others provided an estimate based on an hourly rate. Ascent's website copy and arborist credentials sounded like just what my new-to-me property needed, leading me to believe I could trust the professionals to do the job. During the quote process Jake was punctual, knowledgeable, and responsive. After accepting the quote, I was promptly assigned a date and a four-person team. What I got was a three-person team that was personable and reasonably diligent but not skilled. From that point forward, Jake was much less responsive to questions, and I had to email him at least twice to obtain responses (one of which was an additional quote for something that was already in the work order, though that was eventually resolved). He did not attend the site to get the team started on the job nor did he return to the site to evaluate the work done. Overall, the service provided was incomplete and quality disappointingly shoddy (see below for some specifics by work-order line item). All pruning of mature rhodos and camellias was done with a pole saw or chainsaw, leaving an unsightly result that in all cases had to be remediated by me with pruning shears. When I followed up with Jake about just one of the deficiencies, his response was: "With the work that was done in addition to the work order during our time onsite we cannot complete any more work as part of this quote." He has not responded to my request to itemize what this supposed additional work was. I did ask for a several branches to be removed from one large and several small trees, which was not in the work order, but would have been at most 30 additional minutes of work. Thus, I learned that, in fact, the quote was not for completion of the items on the work order but rather for a fixed number of days on site and materials. And because I was given a team with one less person than itemized in the appointment, the work would not be completed. "Debris cleanup in the garden beds beside the house, the rhododendron bed behind the behind the house and from garden bed beside the front entrance": I had to specifically ask that they use the leaf blower to clean up the fallen leaves under the rhodos or they would have been ignored. They also used a wheelbarrow to move materials from the front of the house to the back, through this garden. I had to ask them to rake that area to remove the tire tracks in that bed as they were quite ready to leave it like that. See pictures for "cleanup" of the rhodo bed behind the house. "Cluster of spurge laurel, holly and snowberry removed on the boulevard": Many of the branches of these bushes were left on the ground where they fell. "Large rose bush at the base of the Douglas fir tree reduced by 80%": This work was done with a pole saw or possibly a chainsaw. While it may have been reduced by 80%, it was hack job that left twisted stalks and random remaining stems that I have since tidied up myself with shears. "English ivy severed at the base of trees pulled off where possible": The ivy was severed on one tree but not pulled off. The ivy on several other trees was not even severed. I was told: Well, if we sever it, it'll just die on its own. While that may be true, it's not what I paid for. "Branches in the garden beds and on the forest floor removed": Many branches remain. "Small garden bed beside the driveway cleared, statues and pots relocated, bed covered in landscape fabric, covered in pea gravel": This was done with the thinnest possible layer of pea gravel and the garden bed minimally cleared. At the end of day two, I was told the team was "too tired" to help me move the statues and I had to insist. Again, note that they sent a three-person team and not the four-person team specified in the appointment, so perhaps that's why they were so tired. "Spurge laurel throughout the property removed": Large patch of spurge laurel remains untouched. Pictures available.

I have found the service from Ascent to be good. I called them in November of 2022 for a quote on…read moremy cedar tree and laurel hedge. Jake answered my call and came out the following day to meet with me. I accepted the quote and the crew came out about 2 weeks later, they were on-time which I really appreciate. When they arrived I pointed out a couple of extra shrubs I wanted trimmed and they did them no problem. They got everything done in one day and cleaned up after themselves. Overall I am pleased with the service.

Responded very quickly and completed the same day! They did an amazing job and cleaned up…read moreeverything...you would have never known they were there! Friendly and fabulous customer service...I would highly recommend!

I had a few estimates. The men were fast and left my yard clean. The price was good and I will…read morehire them again.

Very efficient and professional. Highly recommend them. They were extremely respectful, arrived…read moreright on time and cleaned up , leaving everything as it was before starting the job. Thankyou.

The Climbing Fox crew that pruned my hedges at my home today were extremely friendly and very…read moreprofessional! The quality of their workmanship is outstanding. Well done and thank you!

Horribly overpriced and not at all competitive. The person who showed up was rude and very…read moreunfriendly. Poor representative fore the tree service. Was going to surprise my son and future daughter-in-law by paying to have their yard cleaned up before them getting married!

We had the Tip Top team back this year to do some work to clean up and cut back any dead or unsafe…read morebranches. These folks are so professional and pleasant. When they leave, the only remnants of their work is up in the trees. Nothing is left behind on the ground as evidence of the amazing work they've done. I highly recommend them and will have them back, when the time comes.

This is the best team I have ever met. The owner and all the workers are exceptional people. The…read moreteam are experts and were careful, conscientious, and thoughtful. They listened and worked methodically and safely and the entire team is a gem. They did the job to perfection and didn't damage anything, which is often a problem with workers. I would give them ten stars out of five. You are the tops and deserve your name. Thank you so much! Wish you did other things and I'd hire this team for all of my jobs I need done. Lindsay

Hm...not good. Overpriced, poor quality, left the front of my house in a mess and again overpriced…read more Planted flowers in pots that are now drowning and planted flowers in the lawn?! And charged a ridiculous amount...did I say?

Fantastic service all around! Craig came out to take a look…read moreat our extremely over grown garden (front and back) that hadn't had much done to it in a year or more. Within a week, him and his team had completely transformed the place. Excellent value for money as well as an above and beyond service, with daily text updates. Thanks so much!

The service quality and expertise of this business is extremely high. I've watched the skill of…read moretaking down dangerous trees and also trimming and landscaping. The creation of a beautiful view is second to none. Thank you Ken for your amazing work for my clients and myself. Truly an art of love and passion. Well done.

I got a phone call at the scheduled appt time saying Ken would be an hour late, ok fine. No show,…read moreno call at the new time. Shows up an hour after that time, 2 hours after original time. I sent him away. Very unprofessional and from my experience indicative of the quality and reliability of any business. If this is the service they provide obviously not getting my business. I highly don't recommend Elevated Tree Service.

Got my yard and patio landscaping. The quality was outstanding and a fair price considering. I'd…read morerecommend Larix Landscape for any landscaping needing done in Victoria, B.C.

We have had Joel do some landscaping (pruning, tree removal) for us on several occasions…read more Most recently in June, he planted 13 cedar trees (7ft) in our backyard as a privacy barrier. Due to Covid he was having difficulty sourcing the height we were looking for but was very persistent and found exactly what we wanted. Discussed the plan, did a walk through, a reasonable quote was provided, a date was set for installation, the crew showed up, completed the job professionally and we are thrilled with the outcome. Joel is always a pleasure to work with, the staff are always professional and they get the job done! Highly recommend this company for your landscaping needs.