Truly top-notch, friendly service today. They are a knowledgeable & quality company. They did…read moreeverything as I requested. Highly recommended. Perhaps it's something people say without really meaning it but in this case I was very impressed. (and no, I'm not a bot because if I were, I would be a much better Wordle player).

I would recommend this company to anyone. They have taken care of a sick arbutus, which is now…read morethriving, and I have just had the best hedge trim that my 15' hedge has ever had in the 25 years I have been here.! And the icing on the cake is that they do not use gas powered tools! No pollution and no loud noises.

I have found the service from Ascent to be good. I called them in November of 2022 for a quote on…read moremy cedar tree and laurel hedge. Jake answered my call and came out the following day to meet with me. I accepted the quote and the crew came out about 2 weeks later, they were on-time which I really appreciate. When they arrived I pointed out a couple of extra shrubs I wanted trimmed and they did them no problem. They got everything done in one day and cleaned up after themselves. Overall I am pleased with the service.

I selected Ascent from several quotes because they provided a detailed work order and comprehensive…read moreprice covering labour and materials whereas others provided an estimate based on an hourly rate. Ascent's website copy and arborist credentials sounded like just what my new-to-me property needed, leading me to believe I could trust the professionals to do the job. During the quote process Jake was punctual, knowledgeable, and responsive. After accepting the quote, I was promptly assigned a date and a four-person team. What I got was a three-person team that was personable and reasonably diligent but not skilled. From that point forward, Jake was much less responsive to questions, and I had to email him at least twice to obtain responses (one of which was an additional quote for something that was already in the work order, though that was eventually resolved). He did not attend the site to get the team started on the job nor did he return to the site to evaluate the work done. Overall, the service provided was incomplete and quality disappointingly shoddy (see below for some specifics by work-order line item). All pruning of mature rhodos and camellias was done with a pole saw or chainsaw, leaving an unsightly result that in all cases had to be remediated by me with pruning shears. When I followed up with Jake about just one of the deficiencies, his response was: "With the work that was done in addition to the work order during our time onsite we cannot complete any more work as part of this quote." He has not responded to my request to itemize what this supposed additional work was. I did ask for a several branches to be removed from one large and several small trees, which was not in the work order, but would have been at most 30 additional minutes of work. Thus, I learned that, in fact, the quote was not for completion of the items on the work order but rather for a fixed number of days on site and materials. And because I was given a team with one less person than itemized in the appointment, the work would not be completed. "Debris cleanup in the garden beds beside the house, the rhododendron bed behind the behind the house and from garden bed beside the front entrance": I had to specifically ask that they use the leaf blower to clean up the fallen leaves under the rhodos or they would have been ignored. They also used a wheelbarrow to move materials from the front of the house to the back, through this garden. I had to ask them to rake that area to remove the tire tracks in that bed as they were quite ready to leave it like that. See pictures for "cleanup" of the rhodo bed behind the house. "Cluster of spurge laurel, holly and snowberry removed on the boulevard": Many of the branches of these bushes were left on the ground where they fell. "Large rose bush at the base of the Douglas fir tree reduced by 80%": This work was done with a pole saw or possibly a chainsaw. While it may have been reduced by 80%, it was hack job that left twisted stalks and random remaining stems that I have since tidied up myself with shears. "English ivy severed at the base of trees pulled off where possible": The ivy was severed on one tree but not pulled off. The ivy on several other trees was not even severed. I was told: Well, if we sever it, it'll just die on its own. While that may be true, it's not what I paid for. "Branches in the garden beds and on the forest floor removed": Many branches remain. "Small garden bed beside the driveway cleared, statues and pots relocated, bed covered in landscape fabric, covered in pea gravel": This was done with the thinnest possible layer of pea gravel and the garden bed minimally cleared. At the end of day two, I was told the team was "too tired" to help me move the statues and I had to insist. Again, note that they sent a three-person team and not the four-person team specified in the appointment, so perhaps that's why they were so tired. "Spurge laurel throughout the property removed": Large patch of spurge laurel remains untouched. Pictures available.

I had a few estimates. The men were fast and left my yard clean. The price was good and I will…read morehire them again.

Very efficient and professional. Highly recommend them. They were extremely respectful, arrived…read moreright on time and cleaned up , leaving everything as it was before starting the job. Thankyou.

Horribly overpriced and not at all competitive. The person who showed up was rude and very…read moreunfriendly. Poor representative fore the tree service. Was going to surprise my son and future daughter-in-law by paying to have their yard cleaned up before them getting married!

Wow! Fabulous! This is the second time I've had the Climbing Fox gang work on big trees for me…read moreand they were amazing. They were friendly, informative and professional. They left my yard very tidy. I would definitely call them again.

This is probably the worst company on the planet…read more Ownership is absolutely ridiculous! Very unprofessional. I can't believe that this company is still in business. I warn you not to do business with them. Run , Run , Run. You will regret any interactions with them . I would give them zero starts but it won't let me.

Need soffits put up in 24 hrs. Ryan at Custom Pro Exteriors Ltd, not only gave me a quote over the…read morephone on sq footage, but sent a workman out the next day to do the job. some of the companies I contacted said it would take 2 weeks just for the quote. Outstanding service, outstanding workmanship, outstanding price. Thanks Custom Pro

The people are nice; excavation service is great. Not happy with the service on planting our lawn…read morewith success in growing. I feel it wasn't prepped properly to succeed. I have tried to reach out. They came and put more seed down but still not successful in most of the lawn. They promised to come again but there are no guarantees on customer satisfaction. I have a young gardener and was successful in those areas of the lawn. I don't recommend.

Terrific people to help you decide which plant will work best for a particular location. We even…read morehired the owner to give us her opinion on plants to go over our new septic system. Just bought a weeping maple, a few hellebores and brilliant coloured rondos to keep us busy this spring.

Can't say enough good things about this company. They just completed a complete…read morerenovation/remediation of our front yard, driveway and front porch. Rock walls, stone steps/pathway, new entryway at front door and landscaping. Their tradesmen are skilled craftsmen. They are easy to work with (we made changes to our project as it went along) and everyone was respectful and courteous. We are thrilled with the finished product and would not hesitate to highly recommend them. Ron and Julie Hillsden. Saanich.

Yes,Austen did a fine job - all that was requested & a good clean up.I hope to retain him should I…read morerequire more yard work in the future.The price was fair & equitable. Thanks, C.J.Armstrong