After my sister died it's taken over six months to get the employees to relay what was required to…read moretransfer my inheritance. They were too cheap to mail a check with tracking and delayed the transfer several more weeks to get me to pay for postage. All her other investments were immediately and kindly forwarded without any hassle. GJFCU just demanded I pay off her Visa or they wouldn't release my inheritance. The fact that there were multiple beneficiaries on several accounts made no difference. After paying the debt, no communication followed to confirm it was closed and paid off. As of June, I am still waiting for closure of a savings account, transfer of funds, and communication from the bank officer. My sister never intended her gift to be such a frustrating and intimidating experience. ​

Used this Bank for years and they know us by name. These small credit unions are better then bigger…read morebanks. Highly recommend this bank!

They refuse to fix the drive up ATM. It will NOT accept a hand written check. I have complained to…read moremultiple tellers... I'm just about ready to move my accounts.

Great service. I just opened an account as I am new to Grand Junction. They have lots of…read moredifferent options. I am very happy with what I came up with as a bank package. The tellers are very friendly. I really like that the bank itself is very "banky." I feel important once I walk inside. As I am still new to using U.S. Bank, I have not had any problems.

Before we start, I want to make it clear that this is not my experience, it is my mother's. She…read moreusually doesn't leave reviews, but this situation was serious enough that she feels it's important to share. I'm making this on my Yelp account as well to spread awareness of what she and her company had to go through at this bank. There was an issue where scammers impersonated the bank over the phone, and while that part wasn't the bank's direct fault, what happened next was extremely concerning. Once they gained access to her work account, over $12,000 was withdrawn from said account without any alerts, flags, or security warnings from the system. For a financial institution handling large accounts, the lack of fraud detection and response was shocking. There seemed to be no safeguards in place to catch unusual activity or prevent such a large unauthorized withdrawal from going through. During this, customer service seemed lacking and dismissive, brushing off concerns. She told me that they had barely any sense of any ownership or ugenency towards the massive loss. She is currently working with another company and taking legal action, as this has also happened to others in similar situations. Overall, she would not recommend this bank for large business or high-value accounts. Security and monitoring need significant improvement, and trust in their systems has been completely lost.

We have had an extremely disappointing experience with Timberline Bank and feel obligated to share…read moreit. Despite trusting them with significant business funds, our account security was not adequately protected, and thousands of dollars were fraudulently ACH'd out of our account. Throughout this ordeal, the bank's customer service has been dismissive and unhelpful. We have felt brushed off at every step, with no sense of urgency, ownership, or genuine concern for the impact on our business. In our experience, Timberline Bank has taken no responsibility for what happened, nor have they provided any meaningful support in resolving the situation. Based on how our case has been handled, we no longer have confidence in their ability to safeguard our money or stand behind their customers when something goes wrong. We want other customers and business owners to be aware of this before deciding to bank here.

25 Rd Location in Grand Junction:…read more Let me start by saying how nice it is to have a Bank in Grand Junction where you can walk thru the front door and have access to anyone from the President to the tellers. Always professional, prompt friendly service with a smile, very helpful and personable employees. I use the drive thru quite a bit and have come to know all of the tellers by name. Ashley, Andrea, Suzette, Brandy, Julia as well as Jessica Elder in Customer service. They always take good care of me. Thank you for a job well done. Todd Binkley

Jessica is a wonder employee and customer relationship builder…read more She was able to solve my banking problem with a smile and positive outcome.' A friendly level of customer service can be found at Grand Valley Bank. Giles Poulson

Lisa DeBrie is amazing!…read more I've done business with Grand Valley Bank in Fruita for years and have had the most unbelievable service from Lisa DeBrie. Lisa has gone so far above what is considered normal service for me and she has made a world of difference in my business (and personal) world. Thank you Lisa for all your efforts. Grand Valley Bank, please thank Lisa! Larkin and Camilla

I've been with this bank since I moved to Colorado in 1992 0the best customer service in the world…read moreany issues are addressed immediately with compassion

Customer service is great. I had an issue today. I thought I was double charged on a purchase I…read moremade. They showed me I was wrong

This bank is amazing!!! The staff are smart, efficient and friendly. My parents come here and they…read moretreat them so well. Highly recommend this branch!!!

After 30+ years with one of the largest banks, I moved here where there was no branch. Switching to…read moreAlpine was the best thing I could have done. There are many branches in this part of the state. Our local branch is convenient, and the staff is super helpful. They have helped us with a couple of complicated transactions and go above and beyond for us. I'm a big fan of Alpine Bank.

I have worked with Tom, the manager, and Stephanie, and Jennifer for over 5 years and always found…read morethem to be very helpful. When I was on tiny Ebeye Island for over a year they went out of their way to assist me in conducting essential business. I enjoy banking in a smaller bank where the employees know who I am, and want to help

ANB IS WORST BANK IN TOWN!!!! I wouldn't open an account at this bank. They charge you 5.00 a month…read moreif you don't have a 200 dollar minimum in savings account. Katrina didn't mention they take the average from the month. So I been getting charged 5.00 every month for last 6+ months. I have had enough of this and I'm closing my savings account asap.

Very good to help and answer questions, plus the customer service will go beyond to find better…read moreways to help with your needs. They don't over charge for every little need. You just don't get that function to call after hours for a balance, and I don't bank on line. I wished they would bring that service back, but they do make up with having new services added that benefits the bankers at times! I needed a bank close by home but I won't change banks for any other bank! I'm very satisfied.

ANB IS WORST BANK IN TOWN!!!! I wouldn't open an account at this bank. They charge you 5.00 a month…read moreif you don't have a 200 dollar minimum in savings account. Katrina didn't mention they take the average from the month. So I been getting charged 5.00 every month for last 6+ months. I have had enough of this and I'm closing my savings account asap.

When I first moved to CO, I still had my banking at a Wachovia set up in NC. As it would turn out,…read moreduring the takeover by Wells Fargo, CO banks were the first to attempt the merger, not giving me a chance to transfer my account to CO. Funny thing about that is, all the folks who had CO Wachovia accounts, got automatically transfered into CO Wells Fargo accounts, mine on the other hand... well... lets just say it went on a vacation for awhile, leaving me in a giant grey $$ area. Thankfully EVERYONE from the old Wachovia branch, and the folks from the Downtown location of Wells Fargo, were extraordinarily helpful. They were pulling strings on all fronts to get my account info transfered from the bank in NC, to the Wells Fargo here, with as little pain as possible. I was surprised and impressed by how 'small business-like' the customer service felt. Thanks Downtown Wells Fargo!

My family has banked at Wells Fargo for over 30 years. We also have several business accounts with…read morethem. The service has declined drastically over the last 10 years. They have closed branches in convenient locations and closed drive through banking. My experience today was the final straw. I will be leaving Wells Fargo immediately and recommend everyone else does as well.