I am sharing this review to document my full experience with McKenney's Air Conditioning, from…read moreservice through final resolution. McKenney's originally installed my HVAC system and later returned after water was visibly draining from the secondary condensate system, which their technician explained indicated the primary system was not functioning properly. During that visit, they determined the drain pan from their prior installation was unlevel and reworked the primary condensate drain line, including resoldering copper piping. Secondary safety sensors were also installed at that time. Despite this work, the system was left in a condition that later failed, resulting in sudden water damage inside my home. Emergency mitigation and repairs were required and paid for out of pocket. I made repeated good-faith efforts to resolve the issue directly with McKenney's and through their liability insurer. Their insurer later acknowledged in writing that the condensate drain configuration did not include a vent/standpipe, yet responsibility for the damage was still denied. McKenney's also refused to pay for emergency services that were verbally authorized at the time. I pursued the matter through small claims court but did not prevail. While the legal outcome was not in my favor, the facts of the loss never changed: water damage occurred, repairs were necessary, and the costs were real and documented. Ultimately, my homeowners insurance paid the claim and is now pursuing subrogation against McKenney's and/or their insurers. Subrogation means the insurance company steps into the homeowner's shoes to recover the money it paid from the party it determines is responsible. Insurance companies do not pursue subrogation unless they conclude there is a legitimate basis to do so. In my experience, this loss resulted from negligent and faulty workmanship, specifically the failure to leave the system in a properly functioning condition after service. This was a preventable failure that occurred only after McKenney's performed work on the system. The small claims outcome reflected a misunderstanding of how the loss occurred, not an absence of evidence, and left me carrying the burden until my insurer stepped in. In my opinion, homeowners should avoid McKenney's Air Conditioning. There are many reputable HVAC companies that stand behind their work, correct their own mistakes, and do not force customers through months of stress, escalation, and financial exposure to resolve preventable damage. Based on my experience, McKenney's did not demonstrate the level of care, accountability, or professionalism homeowners should expect when trusting a contractor with their home.

Rafael one of McKenney's outstanding technicians came out to our home due to a leak in our…read moresecondary drain line. Mind you our HVAC system is over 20 years old and after one company came out to look at the cause of the leak, their immediate response..."got to buy a new system this may be difficult to repair." That other company quoted me $23,000 for a new system. And then I thought to myself...there's no way. Called McKenney's out so they could provide me with an estimate for a new system. Rafael asks me why I thought I needed a new system. So I told him my story. He then stops me and says..."let me go up to the attic and take a look what is going on before we price a new system out." He clears out the drain lines from the system. Powers it up...no leak. The system has been running just fine since Tuesday! Rafael saved us thousands of dollars by simply diagnosing the problem in a matter of 30 mins. This a testimony of working with an honest and hard working company willing to go that extra mile for their customers. Please give McKenney's a chance to help you out with your HVAC needs!

I have been a customer of Hawley Air Conditioning & Heating for many years, and I cannot recommend…read moreMr. Hawley and his team highly enough. They are much more than HVAC technicians. They approach their work like true engineers, with an incredible depth of knowledge and attention to detail. Just as importantly, they have always been exceedingly honest, straightforward, and fair with me. About ten years ago, Mr. Hawley replaced the air conditioning system at our condo and did a fantastic job. This summer, the roughly 30-year-old system at our current house finally gave out. Despite it being the middle of summer, Mr. Hawley squeezed us into the schedule in less than a week and gave us a very good deal on a new Daikin heat pump system. He spent a great deal of time explaining the differences between a heat pump and a traditional HVAC system, answering my questions, and helping me understand why it made sense for our house. I really appreciated being educated rather than simply sold a piece of equipment. Hawley is also one of the companies in Bakersfield with the expertise to install and properly configure these kinds of heat pump systems. The team did a fantastic job completely retrofitting our system, and the difference inside the house is remarkable. The temperature is much more consistent and comfortable, the system is highly efficient, and ours also includes an ionizing air-cleaning system that helps remove particles from the air. It is rare to find a company that combines this level of technical expertise with genuine integrity and customer service. Hawley Air Conditioning & Heating has earned my trust over many years, and they will continue to be the first people I call for any HVAC needs in the future. Highly recommended.

Our A/C went out on Saturday and had a leak at the evaporator and the condenser coil. We called Ted…read moreand he saved the day bringing 2 portable (Loaner) AC units with him as we figured out what we were going to do. We purchased an inverter AC system from him and it was slightly more expensive than a standard AC unit, but much more energy efficient and half the foot print. The new system was up and running two days later and it is freezing inside. Ted went above and beyond to keep us out of the heat and we appreciate that very much. Great customer service and care !!

A nightmare scenario: Bakersfield in Summer and the Air Conditioner goes out! You call Oasis and…read morescream "HELP!" That's exactly what we did! Dean and Keyshawn to the rescue. They came much earlier than expected, both extremely friendly and knowledgeable and saved us from melting. We have used this company for years and like them and recommend them. They come out twice a year to inspect and we are very pleased. Oh, we didn't melt, thanks to Oasis!

I was told by another company that it would be a good idea to think about replacing my A/C. After…read morewaiting almost a month for an estimate and never getting one, I called Oasis after they were recommend by my neighbor. I was given an appointment the day after I called. Chris came out and figured out what I needed. He gave me an estimate that was reasonable, in my opinion including a warranty. I was sent an email contract that I signed immediately. Three days later, measurements were taken and I was told the install would happen the next Monday. Brody and Brian arrived on time and handled everything. They installed the A/C, smoke detectors and a carbon monoxide detector. I was shown how to use the new, fancy thermostat and they were done. I called the office to make my payment. Done! I'm so happy and so relieved...and so incredibly cool!

I have to do a HUGE shout out to Randy Yates! I called him asking to change out our thermostats in…read moreour pool area at American Kids Sports Center. Not only did Randy give us several options but he also showed up within the hour and replaced them. Randy takes care of all our needs at American Kids Sports Center whether the job is big or small, he's there for it all just give him a call! #GoRandy Theresa Wold Swim Director at American Kids Sports Center #akscbak

i will never do business with these people my father was…read morebeing transported by ambulance and somebody driving this van cut them off and almsot hit them because they just had to get over on the right lane to enter the freeway!!! and then he had the nerve to roll down the window and flip off our first responders!!! how dare he do that! so unprofessional and the fact that he almost hit the ambulance due to his lack of common sense to merge earlier and at a safer time, i honestly wish he would have so we could have pressed charges!!!! so unprofessional and inconsiderate especially to our first responders who do their best to help others. shme on you guys. i will be telling everyone not to do business with such nasty people luckily the ambulance company has cameras

Great job. Technician was in and out. I was in a hurry and he accommodated. Recommendread more

After having my AC unit serviced by South Valley AC & Heating, I started experiencing an…read moreintermittent issue where the compressor would stop running while the indoor fan continued blowing warm air. If I shut the system off for a while and turned it back on, it would sometimes work again--but the problem was inconsistent and difficult to reproduce. What really impressed me was South Valley AC & Heating's commitment to making it right. They came back out three additional times as a courtesy to diagnose the problem. The first two visits were challenging because the compressor was working normally when they arrived, so there wasn't an obvious issue to find. On the third visit, they happened to arrive while the compressor was acting up, which allowed them to identify and fix the problem. I really appreciated that they stood behind their work and didn't give up just because the issue was intermittent. They were professional, responsive, and genuinely wanted to make sure my AC was working properly before considering the job finished. It's easy to provide good service when the problem is obvious. It's much harder to stick with a customer through an intermittent issue, and that's exactly what South Valley AC & Heating did. I highly recommend them for their honesty, professionalism, and dedication to customer satisfaction.

This company caused us three different attempts to get our ac fixed. Replaced components came back…read moretwice to get said part replaced because it kept failing. Third time it recently failed the second time they came down it was like pulling teeth for them to come fix their rigged repairs. Had to call several times. Kept flaking on the days they scheduled us. This third time their replacement part failed We called another company to come and look at it. The tech showed us what was rigged to replace the parts they said they replaced. They cut off certain components to make things "function". When you pay for service you expect to have the job done right not have things rigged to "make things work". Have some integrity Central California Air......

Update - I forgot I had left my review 8 years ago until the owner responded to it today! After…read moregetting a new AC unit installed by him, he had to come out as he "forgot" to seal a tube from the condenser and it started to flood my mud room. He came out and fixed it. After that I could never get ahold of him. When I needed my annual AC and heater check ups I had to find someone else. I've been going with a competitor ever sense.

Big thumbs up for Costum Aire…read more I had another company come out, give my furnace a quick cursory look, then hit me with a $99 bill just for showing up and a $3,700 bid to replace the whole unit. I wasn't convinced that was the real answer, so I called Costum Aire for a second opinion. Steve told me he would be fair with me and that he could probably fix it, same day. That is exactly what they did. No pressure, no upsell, just honest troubleshooting and a repair that made sense. If you want an HVAC company that is transparent, fair, and actually tries to fix the problem instead of jumping to a replacement, I would recommend Costum Aire without hesitation.

Custom Aire is great. I have been dealing with them for over 24 years. I bought my first air…read moreconditioner and it lasted 23 years from them. it was not broke but I bought a new one January 2024 because I wanted a new one. i call them every year for service and they are just wonderful!!!

It was 99 degrees at 3:30pm our AC unit on east side of house was purring it was a comfortable 78…read moreinside. We were expecting company for a couple days. All of a sudden sharp screeching noises started coming from our AC fan unit, there was no doubt the neighbors probably heard it too. I knew who to call LaVerne & Son to the rescue. I made an appointment over the phone Vincent showed up right on time. He diagnosed my problem explained the repair (fan motor) and will be taking care of it. Vincent was friendly professional the cost is reasonable and fair. Great service

I'm happy with Vincent's customer service over past years he's the man if he can't fix it nobody canread more