Tony did the mortgage for our home purchase in Mead, Washington. He and his team knocked it out of…read morethe park. We ended up having a low appraisal he didn't hesitate to jump into action and help us navigate the process. It's been a few years since our purchase and he still stays in contact to make sure we're taken care of. I would recommend anyone thinking about purchasing a home reach out to Tony as he is now able to do mortgages in all 50 states. Thank you, Tony!

Tony is so great to work with! We were moving to Spokane from California and looking to buy a…read morehouse. I had a newborn and a toddler so to say things were hectic was an understatement. He was always available and quick to get back to me. I highly recommend him!

Run! They charged me over $10,000 to get me a loan and the instant they got my money the customer…read moreservice immediately stopped! they kept my money that should've been forwarded to who they sold the loan to... I was not notified it was sold nor who to and it was a living nightmare trying to get them to forward my mortgage payment even though I gave them proof of the cleared check they received from me. When you tell them hey guys are doing your job you should've forwarded to my mortgage immediately let me know they throw their hands up and say oh that part of the company is it actually our company blah blah blah blah left hand isn't responsible for what the right hand does. Bottom line no matter how sweet they look on the face of it it's all just sales. No customer loyalty whatsoever run!

Kurt Tickemyer over at the CDA location is one of the greatest guys I have ever had the pleasure to…read moremeet. very understanding and courteous. If you need a home loan, give Kurt a call. would recommend 10/10

They have free accounts and super easy auto loan policies which is nice…read more On auto loans, if you need to skip a month, you can pay a tiny fee that allegedly goes to charity to skip the month with no fines or hits to your credit. That is pretty nice. If that is all you want from them, they are 5 stars. They have terrible rates on savings accounts and things like money market accounts. Go online and get "high yield" savings or money market accounts. They pay at least two orders of magnitude more. If you want a mortgage, run away screaming. "The home of the no-frills home loan". Some time ago, I got a mortgage here. It was relatively pain-free and quick which is good. The bad parts? It was a VA loan and didn't participate in any state programs for first-time buyers which would have been so helpful to me. The VA even allows a small bit extra for energy upgrades. Nope, Numerica doesn't do that. If you are a first-time buyer and want to take advantage of state programs, look elsewhere. The worst parts? I forget the loan officer's name but she was rude and very condescending. She even mocked me during close when I was very nervous and asking questions. The escrow company made a mistake in the paperwork they sent over to Numerica, which blindly forwarded it to me. It stated I would get a lot more money back, then I put in escrow. I crunched the numbers and found the error. The escrow company self-corrected and Numerica sent the correct version to me. No problem? Wrong. Since Numerica sent the email, I responded to my loan officer and said the numbers were wrong. She replied that they were correct and when she sent the updated documents I asked her what went wrong and she pretended that nothing wrong happened. She is a complete, unprofessional clown. The absolute worse thing, which is unforgivable is that Numerica prattles on about how they are a small credit union and not an evil large bank. So what did they do with my loan? Sold it to one of the most incompetent and evil banks in existence: BB&T. After they told me they were selling it to a local broker. Now, you may not know BB&T. They are a large southern bank, as evil as Bank of America and twice as incompetent. They keep screwing up my escrow account, making me pay hundreds more every month than I need to cover P&I, insurance, and property taxes. On the order of $2000 a year more. Every single year, they screw it up and the last screwup took over a year to fix, and the "fix" is a smaller over-payment but an over-payment nonetheless. I think next year, they will refund about $700 for the year if I stay with them. So they are slowly getting better, I guess. Of course, that is money that sits there, with no interest. I need to get rid of my escrow account, it is a scam. Being a bank from the southeastern US, there are no branches and no offices anywhere near Spokane and of course, they are difficult to get a hold of. Happily, I am going through refinancing with a competent and ethical local credit union and so will be ditching Numerica and BB&T forever.

I have had more debts cards remade than I would care to say out loud. My card is constantly getting…read morehacked! I can't leave Numerica because my car loan is thru them! This is literally the worse bank ever!!! Maybe it's time to look into better security Numerica!!

If you are struggling with unique challenges, this group will help you achieve your financing…read moregoals. I went through several brokers before arriving with Heritage. Got a great rate and attentive customer service.

Communication left much to be desired. Comes across as too busy and too important to care.read more

Laura is extremely knowledgeable about all things mortgage and she has an amazing team. If you are…read morein need of a new mortgage or re-fi, I highly recommend Laura Wells and Envoy mortgage. She gives from the heart and shares her expertise with others.

Negative environment when it comes to buying a house. They put a lot of pressure on you to buy j 3…read moremonths and you end up settling. Also might sell your loan in the first month with a higher interest rate.

Looking to refinance from an adjustable to a fix rate I used the web to make the banks compete for…read moremy business. Just minutes after having filled out the online form the calls started coming in. What a mess. Mostly the first contact caller was what seems in inexperienced front office person collecting additional information. Next step was a pass over to "the banker" who without interviewing me for my specific needs made it very clear that his institution was the best and I better stop looking. What a nice change when Catlin called. From the partner/owner Jason to front and back office staff I have had only the most pleasant and most important, helpful conversations. On his first call Jason merely asked about specific about my current mortgage situation and what I was trying to accomplish. He shared information about the current market volatility and I asked to be contacted should there be a temporary "dip" in the market. I ended up closing with the help of Catlin Capital. Not only was their offer the lowest cost to me (I estimate I saved about $ 4,000 when compared to the next best offer), but I was also very impressed by the online document submission process. But most of all I like to stress how easy it was to reach Jason or a member or members of his team. Calls got return within a few minutes and email communication was no different. I give this company a 5 star rating for competency and for service. Thank you

This process could not have been easier. From start to finish we refinanced our home in less than…read morefour weeks. We were able to drop our interest rate quite a bit, and our monthly mortgage payment has dropped by more than $300.

If you heard about the little girl that had to get the press involves to get her money from selling…read moreher chicken,you'll love this story , how about a deposit of $30000.00 chase refuses to release after the check has already cleared and they also shut this chase account down. A check was deposited into a friend of payees account as payees had been unemployed for quite some time and of course didn't have funds to get a phone. Check was partial settlement for an accident. After chase refused to release funds the payees and friend went to chase together and chase still refused to release because payees didn't have a phone. They have since cv Closed account and still have $$$!

No matter how many times I call or come into the bank, it's a continuous miscommunication. The…read morestaff, including management says they will fix their problems, yet nothing happens.