Clermont Roofing has proven to be the most unreliable, untrustworthy company we've ever encountered. My 78 husband and I are 15 year residents of Lake County, and believed Clermont Roofing to be a reliable, trustworthy company that would guarantee a good, professional job for their customers. Our six (6) month ordeal - nightmare has proven us very, very wrong. Clermont Roofing installed a new roof mid March 2018. Approx one week later, we noted something very wrong with the roof, but as an older couple, it's difficult to view from the ground. Their rep "Abel" said he could see installation errors from the street - numerous rows of incorrectly measured, layered, installed shingles (numerous rows and rows of shingles only 3 inches wide running across our roof. He confirmed the crew didn't measure the job correctly before beginning. Was the crew inexperienced or impaired in some way? A 2nd crew was sent end of March to attempt to correct the errors and failed to do so, yet owner Patrick Scott inspected the work and assured us it had been corrected. We'd soon discover that was false - it wasn't corrected, and we've posted the photo documentation to prove it. Office Manager Michelle Hanson advised we "should be happy - it's better than it was." Clermont Roofing is well aware there is no way to correct the original measurement errors - the entire roof would need to be replaced to result in uniform-size, uniform color shingles throughout the roof - the very reason they've done nothing to resolve this matter for 6 months. We recently discovered they even installed the wrong color roof vents - white on a brown roof! They couldn't even do that right. We've now waited 26 weeks - more than 6 months for Clermont Roofing to do the right thing and provide the roof we paid for - with uniform-size, uniform-color shingles throughout the roof. To date, they have refused to do so. Numerous phone calls, emails, emailed requests for a return call by owner Patrick Scott have gone ignored. A request for a 15 minute meeting at our home to review the matter was also ignored. Our last call to Patrick Scott (on his direct phone number he provided) on June 7th was answered and immediately disconnected. We immediately called him back, leaving a voice mail message stating it would be our last attempt to reach him to resolve. Three (3) months later, he has failed to respond. Do these sound like the actions of a honest, trustworthy company you'd want to do business with? After 4 months of waiting, we filed a complaint with the Better Business Bureau - along with supporting photo documentation of their shoddy workmanship. Please zoom in on the photos provided to see the measurement and installation errors running across the front of the roof. We understand mistakes happen, and have been more than patient and understanding. It's IF and HOW those mistakes are addressed that separates the companies with integrity from those without. Clermont Roofing (and all involved) has proven to us to be a company void of integrity. To treat any customer in this manner is inexcusable, but to put a 78 year old Veteran ("Marine Bill") and his wife through this six month ordeal is appalling, and absolutely inexcusable. We both feel a moral obligation to warn as many folks as we can throughout our community. read more