Absolutely terrible service. My grandparents have been loyal customers and bought multiple beds…read morefrom this man since he started his business. They decided to purchase new beds from him again and before they were even shipped my grandpa passed away. My grandma after losing her husband explained the situation to this man and he would not refund her the full amount. Mind you the beds never left his store and he charged her a restocking fee for a bed that never left his store. He is a crook. This is how they treat there loyal customers. Would not recommend to anyone.

Awesome people locally owned businesses they will work with you on paying and top quality productsread more

Vincent was super helpful in setting us up with a pair of purple cushions. Thanks, Vincent!read more

First time to buy a mattress and this place answered all of our questions. The manager was very…read moreknowledgeable and had answers for all of our questions. We were able to lay on several different types of mattresses until we found the correct one. The entire process from picking out a mattress, to financing went smoothly and very fast! Check out this store the next time you need a mattress.

Best furniture buying experience ever. Great prices and friendly salesperson. Best of all delivery…read moreof my furniture is the next day. I highly recommend this store.

From the owner: Hebert's Furniture is a full-line furniture retailer located off Seymour Highway in Wichita Falls…read more We are a family-owned and operated business and a proud member of the Wichita Falls community. Our customers know us for our quality furniture, bedroom furniture, mattresses, reclining, dining and entertainment furniture. The products we sell are of tremendous value and we have one of the largest selections in Wichita Falls

We really needed a new mattress so we decided just go check out a few places, mattress firm being…read moreone of them. As soon as we walked in, Tom made us feel right at home. We tried just about every mattress in the store while Tom talked about the differences of all of them(good & bad). He never pressured us into anything, he was just honest about the differences and what works and what doesn't. It made our mattress buying experience the best because we didn't have to feel pressure on one setup versus the other because he made it easy. If your in the market to get a new mattress, I highly suggest you go see Tom for at-least an experts opinion on what your options are.

BUYER BEWARE!!! There are plenty of other mattress places to choose from. I purchased 2 mattress…read moresets, and changed my mind the very next day, so I called to cancel my second mattress and get a refund on my credit card. Here's where it gets interesting, refunds on your card take at LEAST 14 business days. Seriously!!?? This day in age, that's completely asinine. I'm on business day 12, every time I call their "corporate office" in Houston, they say there is no one else to talk to, it has been processed. Accounting has approved the refund, blah, blah. Really? It's easier to return a frikkin car than it is a mattress at this place. Bottom line: shop elsewhere!!

Description of Complaint: I bought a chair in July in of…read more2021. I also bought 5 years of ins. The bottom fell out of the chair and I called to have it fixed. I have the receipt and where it was charged to the account and the broken chair. I was informed that my order had been canceled and that there was nothing they can do for me. I insisted there was and that if they didn't I would take other action. I never cussed or said anything but the truth. But the person (Jojo) insisted that I was hurting his feelings and put me on hold 3 times and never came back. I just want my chair fixed or a new chair.

My family and I bought a couch there. Now it was not a no name brand, it was a Broyhill…read more Within a couple of weeks the frame broke, and no we are not a heavy family. Well I called and talked to Steve Fairchild and he sent someone out to fix it. Well all they did was patch a problem. It broke again soon after that. I call Steve again and he accused us of excessive abuse and would not do anything else to remedy the problem. Steve Fairchild is a loser and only out for himself. We have not nor will we ever buy from them again. And why do they think that a$$ hole needs to be doing their advertising I will never understand.

Great people! I have known them all my life. I would advise anyone to here and support a local…read morebusiness over any other furniture and appliance store. All their salesmen have been experts in this department for a view long time, some 20 plus years

Out of all the stores in Wichita falls to buy a bed, this was the best! The hospitality of the…read moremanager is what made shopping here a breeze. She helped us find just what we were looking for. we highly recommend mattress depot. Thank you Marsha Mason. You have amazing customer service skills

We love the customer service we received at this store. Felt like small town service. The place was…read moreclean, neat, and smelled nice. They answered all of questions. We hadn't bought a mattress set in a while and wanted to buy from a small private business to support the local economy. Wow! We won't buy from anyone rise. The mattresses were delivered in a timely manner in sealed mattress covers. We haven't slept this good in a long time. Oh, by the way the prices couldn't be beat. They sell American made!