disclaimer: i wasn't actually assisted through a service here, but i had a peerless experience…read morevisiting this location with excellent floor management. i have no idea what his name is, but a man greeted me immediately after i signed in on the tablet. he saw my bag of equipment and asked if i was there to drop off or exchange the equipment only or if i needed anything else. i told him i only needed to drop it off. he kindly and patiently let me know that all of the employees were assisting customers with mobile service, that most of the people in front of me were also mobile customers, and that the wait would likely be longer than an hour. he suggested a spectrum drop-off point at a nearby ups store less than 10 minutes away as an alternative. we left and had the equipment all packed up to send in less than 20 minutes from that interaction. he saved us a ton of time waiting, managed the queue for his colleagues, and overall ensured that our experience there was short and sweet. if that's the type of management i can expect here, i would definitely return for any concerns.

If I could give zero stars I would. I went out of my way to find a way to submit a review for how…read morebad this provider is. Outages are very regular. There is no explanation unless you go digging for it. I work from home and it just happens. Customer service has been pretty bad in the past also with how issues are escalated. It's just a bad provider overall and if there is something else in your area you should try it first. I'm hoping we get Google fiber in our area. Frontier is also really bad so I wouldn't recommend it.

I want to offer a balanced review of my experience with Frontier, so you can be aware and decide if…read morethis is the internet company for you. I moved into a newer apartment complex in New Tampa and chose Frontier as my internet service provider. The customer service, setup, technician service, and service in general were good. No issues. I recently tried to cancel my Frontier internet service because I'm moving out of state after 18 months. First, I checked their website to see if I could transfer service, but it wasn't available. Then I tried to cancel online, only to find out you can't--you have to call an agent. After working a 12‑hour overnight shift, I called customer service, exhausted but determined to cancel by the end of the month. When I finally reached an agent, I explained my situation and asked to cancel. Instead of helping me, he stalled and kept pushing questions and sales pitches. He asked things like how I knew Frontier couldn't cover my new apartment, who was moving into my old place, and whether they'd want Frontier service. I told him repeatedly that I didn't have that information and that I just needed my service canceled. No matter how many times I asked, he ignored me, kept putting me on hold, and followed what felt like a script designed to keep me as a customer rather than listening to me. I was frustrated, exhausted, and felt completely unheard. All I wanted was a straightforward cancellation, but instead, I was met with resistance and pressure. Finally, I was not getting satisfaction and ended the call. I called back, luckily got another agent, and got my services cancelled. However, as a consolation prize, Frontier is charging me a $50 restocking fee after 18 months of use. What? So, if you want consistent, good internet service, do not mind the runaround when you wish to cancel your services, and are okay with being penalized a $50 fee for returning the equipment, this is the company for you! For the leaders of Frontier, please do better by your customers! Thank you for your time to look at my review!

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

This is a zero star review. After returning a modem in the…read morestore and telling the employee we were moving to close the account we find out we are still being charged for monthly service. 3 months at $50 per month plus a modem they said we never returned. They will not refund and are billing us for the modem they lost. This is theft in my opinion.

If I could give zero stars I would! I came in here today, Sunday 6/29/25 to return a Wi-Fi pod that…read moreI had received immediately and after several attempts to set it up I was told by a representative over the phone that it had a malfunction and it did not work. I already have an extender anyway that is not with spectrum that seems to work fine so I returned this back to the store because I just received it two days ago and was trying to set it up which was unsuccessful. I walked into the store about 12:05 PM. They had just opened there was one customer in there, so I waited for Jorge to come out and assist. He seemed like he was an honest person that worked for Spectrum and told me the pod had been removed from my account and he canceled that. He tried to offer me two free lines of service told me that would be free. I would just have to pay for the phone. I told him no thank you I was not interested and that was that. He told me he cannot give me a receipt right then and there, but would be happy to email it to me once he completed everything on my account and told me look out for an email. About 20 minutes later I had already left. I noticed an email from Spectrum.I did not pay any attention to it because I thought it was my receipt for returning the Pod. An hour later, I received two more emails from Spectrum saying my service order has been updated. I thought this was an email notifying me that my pod that I had returned has been received however surprisingly it was an email showing that I had added multiple services to my account that I knew nothing about and did not agree to! Never was even talked to me about adding TV service or anything else other than adding two cell phone lines and I told him no. I immediately called customer service because I did not want to drive back up there and cuss him out because I felt so upset and frustrated that a representative in the store or even over the phone would do something like this! This is uncalled for and very unprofessional! The supervisor Dominic that I spoke with over the phone assured me that the additional services that I had not asked for or even were offered have been removed my account and everything is back to what I previously had. If anyone goes to the store Do not let Jorge Reyes assist you! Because if you do, you will leave with the service services not added to your account. Dominic, who was a supervisor in the call center was very helpful however.

Excellent service and they can help you navigate a very complex enterprise carrier like no one else!read more

I've been using ITD for a few years now to handle my phone, internet and merchant payment services…read more They have been very efficient and quick to handle any issues which have come up. I'm very happy with their service and finding me the best prices for my communications and billing services. I highly recommend them.

Fusion Digital has been a great asset to our company. We had our inital meeting where he listened…read moreto our needs and goals and then he helped us develope our strategy. They are always available to answer any questions and if I had any immediate needs, they were prioritzed and taken care of same day. Not only did they develope a great web design, but the SEO work is outstanding. Our web traffic has increased over 50% in the past year!

Media Surgeon has helped me in so many ways. They are fast in the application of product. They are…read morepatient, which is key because I barely know what HTML and DSL are. They are helpful with suggestions on how to make your website better, and the price is reasonable. I can sincerely say, without a doubt, without their help my website would not be up and running today, because after a month of trying to find someone that could help me and failing, they are the ones that came through for me. I will absolutely use them again for other problems and projects.

Great products, service and support. Always someone there when we have technical issues or need to…read moreknow about new products and services. PBX-change offer features that the big carriers lack like a soft phone option, CRM integration and call recording. If you work in professional services these are must haves. The best feature is actually getting my calls which the big carriers were dropping.

While the Internet service is fantastic, the backup services are the key here. To know that data is…read moresafe and secure in an age of such chaos is comforting. Not having to worry, not having to stare at the ceiling at night wondering, that's what you get here. Peace of mind... I'll take it. Thank you!

We were dealing with Wi-Fi problems that kept coming back, and it was draining time every week. CIO…read moreTechnology Solutions dug in, found the real cause, and fixed it without making it a big production. What I appreciated most is they explained what they changed in normal language, then gave us a simple next-step plan so we're not stuck in the same cycle. Also, being able to call and get a real person quickly is a big deal, and they've been great about that.

Working with CIO Technologies Solutions has been a drastic shift since switching our managed…read moreservice providers last year. Previously, our team was constantly being bogged down by slow response times, constant confusion about issue status and wondering how and where these issues were coming from along with understanding what the issue was to begin with. Since moving to managed services with CIO Technologies however, these issues seem to have disappeared over-night it seems. Ryan and the onboarding staff were instrumental in getting us integrated with their environment, recognizing where our pain points were, and providing solutions and strategies to make issues that we'd become accustomed to turn to things of the past. If our staff needs to reach out to their support team for day-to-day questions, Darby and the help-desk team are always attentive to our needs and informative in how the issues we face occur and quick in providing solutions to how to alleviate these roadblocks. Our team couldn't be happier with the shift and we recommend meeting with their team to see the difference their support can make in your business!

We were customers of Spectrum for years. We are old school and used our TiVo DVRs with Spectrum's…read morecable cards. While on Vacation in NC, we were recording all of our shows on our two Tivos, or so we thought. Sometime in Feb 2025 they apparently stopped supporting their cable card technology. No notification provided. They continued accepting my autopayments for 3 more months. When we returned, we had all black recordings. I called, they sent a tech, and after a half day troubleshooting he determined they no longer supported the equipment. Needless to say, we canceled. they would only refund 1 month of service's paid, they refused to credit back the previous 2 months. We returned the non functioning cards (we saved the receipts). Since I paid via CC on the auto payment. My CC reversed the 2 months back. Of course, 4 months later, their collection agency started hounding us for the 2 months, AND for non-returned equipment. We have worked with them, and they found the equipment, However, they still want to be paid for services they did not provide. You can believe all the BAD reviews you read, they are the worst. After 3 + years of loyalty, they want payment for services they quit providing without notice. LUCKILY we have an 820+ credit score, so I will handle the score hit, BUT I will NOT pay for something they did not provide! I think you can add a note to the credit report, but I'm sure it won't help much. BUT, I will tell this story FAR and WIDE..... Hopefully they will lose some business too.

I have loved Spectrum in the past. NOW, a nightmare to change services, downgrade, get a service…read moreadded. The support team (around the country) is always so pleasant, but nothing is never done correctly. Have made 3 calls to "add" a service. My price for changes (a downgrade) has gone up in 5 days. I recommend you go elsewhere if you are looking for a new provider.

Echoing a common complaint...there's no way to put a Minus 5-star rating up there, so the one star…read moreis merely there in order to post this review...There is really truely, no-joke no way they deserve any star. What a freakin' DISASTER these people are! We've been with Brighthouse in Riverview for two years; no major problems, quick service when needed, appointments kept for issues needing service. What a world of difference 11 miles makes...moving from Riverview to Sun City Center. Now our service is performed by outside "contractors"...HA, what a joke! Appointments set - meaningless...promises made by Spectrum customer service - meaningless...apologies for missed appointments, mistakes - pure lip service and candy coated, scripted "I'm so sorry this happened to you", just dripping with BS and insincerity. Complaining, shouting, pleading...all just a waste of time and breath. We feel trapped and helpless...have to have cable in order to do my job. Spectrum is it. No other company available, and they know they have you by the balls; could care less what your situation is.

1.0 star rating12/5/2019 I had recently contact the service…read moreline for Brighthouse Networks/Spectrum Cable to help resolve an issue that arose. The person who answered the phone was unhelpful, rude, snippy, condescending and unnecessarily confrontational. Simply no excuse for her behavior. She also refused to even provide any type of identification that might allow me to lodge a complaint. This has to be the worse example of customer service I have experienced in at least the past decade. This, on top of the fact that the cable service that Brighthouse/Spectrum provides is characterized by all kinds of software flaws, errors, required frequent reboots and as often as not, failed to load or navigate properly when I turned the television on. This was NOT an issue with my hardware. I will NEVER utilize Spectrum's service again.

Very understaffed, expect long waits. After they shut down a bunch of the smaller locations over…read morethe last few years, the remaining stores are much busier, so every time I've been recently, I have been advised that there would be an hour long wait. The staff is friendly, but they are overworked and overwhelmed.

If I could review T-Mobile @3432 Kennedy Blvd,Tpa leaving without a I would. 8/6/2025…read more A female rep ( just had moved here from MI) told me that this was the last week that I could get a "Free Samsung Galaxy 8 Watch Phone with Falls Alert Protection" as I had told her I was looking for one for my wife who has Parkinson's. She said that I could get 2 of these watches Free + a reasonable monthly fee+ *Insurance that she said I could drop in *3 months. Turns out these watches DO NOT signal for 911 when you fall. I had a bad fall & it didn't call 911. Our Monthly T-Mobile bill has doubled randomly with multiple charges of $1. Spoke to a Supervisor who said it would take $700+ to pay the balance for the 2 "free watch phones" or she said, "Maybe you could sell them online". To say that T-MOBILE has had a serious decline in the 14 years we've had them is an understatement. Calling their Corporate office in "Bellevue, Washington today. T-MOBILE is not a member of BBB, however their complaint rating is " 1.83 in negative ratings of which they have thousands. "If something seems to good to be True.. it is probably NOT True. Walk on by