worst plumber ever. Rude girls in the office. poor communication. Asked for over 20 things to be…read moredone. wouldn't provide and estimate or work order. Didnt address the leak I originally called about. had to come back 2 more times to fix leaks they caused. dropped toilet water canister on my carpet. it still stinks a month later. brand new installed toilet leaks, is not even attached to the floor and still leaks. the girl on the phone actually told me to call another plumber. unbelievable

Quick professional service. Price is also very reasonable and plumber very professional.read more

I had called for an estimate from these guys. I had another…read moreperson come do an estimate and he said there was no where near as much as what PC said was wrong. So I went with the second guy. Now on Pipe Cleaners website it says free estimates. I was never told I owed. This nasty man today who called me was very unprofessional and cussed at me then hung up. Great way to run a business buddy.

Just swore at my disabled mother over the phone because she was confused about payment due that was…read morenever discussed. She was woken up from a nap with the phone call so she was responding slower than usual. When trying to discuss why she owed the invoice and payment plan options he said "Jesus christ you f****** people" and hung up. EDIT: We never received an invoice just for him coming out to look. He (Scott presumably he never identified himself) never gave my mother an invoice email or paper and never discussed payment when he came and looked at what work needs to be done. He now says my mother owes him $150. I called back to discus a payment plan but when I identified myself he hung up. I have it recorded because of the unprofessional manner he was speaking in before he swore at my mother.

Service was quick and team was professional but the pricing was way to high for the service…read moreprovided. The company will get the job done but you will definitely pay extreme prices to receive it. Simple clog cleared "about 20 feet" using outside access pipe. 500+ dollars. Too steep!

I absolutely had to leave this plumbing group a review. After an exterminator came to visit earlier…read morein the week they told us there was concern for a plumbing issue in our master bathroom. My husband and I called three separate plumbing places in New bern that were recommended, none of which returned our calls. I went to the next-door app and had many recommendations, but most were recommending river dog. I called on a Friday afternoon and they were at our house promptly at 8 AM on Saturday morning. The technician was extremely professional, respectful, and honest. Turned out we did not need a plumber, but he was able to help us with another issue that we were having. They will definitely be our plumber in our phonebook and we will be using them for all of our plumbing needs. Keep up the great work, river dog!

Awesome job installing waterline for refrigerator water and ice maker! Efficient, professional,…read moreaffordable, will definitely use as needed for future projects. Louise, Beaufort, NC

My husband and I highly recommend this company! Eric, the owner, is exceptionally knowledgeable,…read moredetailed oriented, and extremely thorough in getting the job done. Quality, value, and best-in-class plumbing services, certainly a rare find around the local area. We had an issue with hot water, which Eric took the time to throughly inspect and resolved this issue in no time! We also had a brand new water softener installed, another fantastic job well done by Eric. Again - we highly recommend this company!

Quickly resolved the issue in a very tight crawl space. Something I've been trying to figure out…read morehow to fix. Responded quickly for an no -emergency request. Price was as expected. Friendly service was better than expected.

I have used this company twice. Repaired sewer drain and installed a water heater. Pricing was…read moregood, communication was excellent and the repairmen were professional and efficient. Would definitely recommend

I called a few days ago to get an estimate. I am in a time crunch as some plumbing needs to be…read moremoved for a new cabinet installation. They did not show up for the estimate when I specifically said I needed an estimate before the weekend. I called when the time had passed, just to be sure they were coming and they were not. I am just shocked at how irresponsible the plumbers in this area are. I own a property rented through EIR and I will specifically let EIR know I do not want them at my property should a repair be necessary.

Requested a project quote via Yelp Project, got a response from John with Plumber's Smile with 30…read moreminutes. John told me he would be here between 9am and 10am the following morning. He arrived around 9:45am Got the issues fixed and did a great job, made a suggestion on how to keep it from happening next winter. John going to give me a quote on another project. Great service and reasonable price on the job completed Thank you

I used to give John high reviews, but I've since changed my reviews. I got a estimate to have some…read morework done. Have tried getting hold of him for 3 weeks now and no response, totally ghosted. He does good work with reasonable prices, when you can get an appointment. If you're in need of a plumber in a reasonable time, go with someone else.