I'm really surprised at these low reviews as this was not my experience at all. Shout-out and thanks to Kene, Clayton & Lisa for seeing my wife and I late on a Friday evening, most certainly the last patients after what could only have already been a long day in this flu season. They waited till our flu results were known and then advised us how to proceed. Lisa was polite and helpful on the phone. Clayton went out of his way to answer our questions, provide medical guidance for flu-like symptoms, and even brought us a bottle of water while we waited for the test results. I can't speak to any of the my fellow Yelpers' review but based upon my experience, I'm glad I went and recommend them highly. I first started going to them for Covid tests during the pandemic and then for general medical guidance post-pandemic. The waiting room was clean, well lit, and nicely furnished. Thank you for reading, Patrick PS: oh, one female medical attendant took my vitals before Clayton but I neglected to ask her name. She too was lovely! (1/09 update: her name is Kene, thanks Kene!) read more

Clear Care markets itself as an urgent care clinic, but it doesn't seem to actually be. I needed an urgent care clinic, so I walked into Clear after checking their website. First, the hours online were not accurate and the office closed an hour earlier than listed. Second, the website said walk ins were welcome and I would wait less than 5 minutes to be seen. I walked in and no one was at the desk. After a few minutes, the receptionist came up. I asked for an urgent care visit and she said that the doctor had virtual appointments, so she wasn't doing urgent care. She said I could make an appointment for another day, which defeats the purpose of a walk-in urgent care clinic. The office itself was beautiful and seemed very clean. Unfortunately, I won't come back here because of their misleading marketing. I wasted time walking to Clear, when I could have gone to another clinic before they closed. read more

CLEAR Immediate Care - Their website advertising less than 5 minute walk in wait. - Family Practice Near Me - Chicago, Illinois

Absolutely the worst medical care I've ever experienced. DO NOT waste your time at this location!

Don't bother booking through Zocdoc - Total headache and rude front desk I booked an appointment with Dr. Rinku Shah through Zocdoc, filled out all my intake paperwork, and confirmed my visit via text. Less than 24 hours before my appointment, I received a cancellation notice from Zocdoc. When I called the Michigan Ave office to figure out what happened, the receptionist immediately became hostile and defensive. She cut me off and snapped, "We aren't Zocdoc! That's not us!" As a patient, how am I supposed to know that your clinic isn't connected to your own Zocdoc platform? I used Zocdoc to book with your clinic, so when I get a cancellation message from the system you choose to use, of course I'm going to call you asking why it was cancelled. Instead of explaining how your system works or helping me figure out my appointment, she talked over me and accused me of "just wanting to argue." I hope Dr. Shah sees this review, because her front desk staff is treating patients with extreme hostility over a breakdown in their own booking system. If you aren't going to communicate with Zocdoc or stay in control of your online portal, don't use it. read more

So I just got off the phone with the receptionist who informed me I am not the only patient seen today ! This in regards to me requesting my medication to be transmitted to CVS .. I was told I only mentioned a CVS that was closed! It is 5 hours later ,,, the doctor (Shayla) also sent me to get an X-ray at a closed facility (Sunday ) Rosie was kind but clearly the past yelp reviews are accurate.. I should have been resting with medication in my home instead I am writing this review. The one star is for Rosie read more

Please do not go here if you have any sort of suicidal ideations needing the correct medication between Yasmin and Yaz for hormonal treatment with stupidly makes a big difference when got it wrong over four times over for years please do not trust these people they will call the police and welfare check to come and invade your home address after just offering you to find your own psychologist and diagnosis they don't offer much please please I should have never went here and now I am traumatized read more

Horrible. It should be illegal for medical establishments like this to even exist. Their google reviews are most definitely fabricated, and it got me, the only reason why I went is because I needed somewhere to go asap and it showed up first with the best reviews. They charged me for labs I didn't need or ask. They gave me antibiotics before reviewing the test results, and when the test results came back I had called and asked for a follow-up. The lady on the phone was insanely rude. They prescribed me antibiotics for an infection that does not need antibiotics, they just gave me whatever and when I asked for more info they really didn't care. Disgusting clinic. read more

I'm not sure why all the reviews are so weird and negative but I've only had positive experiences here. They have been polite and helpful I get med refill appointments on telemedicine and it's always easy to get an appointment. I don't always have the same care provider when I go but they take good notes and are always thorough in ensuring I get what I need. Overall, I have appreciate the level of care I've received and they even identified that I had a vitamin D deficiency and helped me take care of that. I'd recommend you go if you need the care. No one paid me to make this review, I just didn't understand why the reviews were so bad because that has never been my experience. read more

DO NOT COME HERE. They claim to make "appointments," and when you show up for the appointment, they just tell you that they gave away your time and that the appointment IS NOT AND NEVER WAS AN APPOINTMENT. If you really need to be seen, come in as a walk-in and ask to steal an appointment that someone else made, and they will apparently let you do that. read more

I have never had a doctor's visit that required payment before the appointment. That should have been the first red flag. Then, while expressing my frustration about the lack of clarity provided prior to my making payment, one of the workers (Emma) had the audacity to say to me that maybe I didn't need to have my prescription by their office! Can you be anymore condescending than that. I am a whole grown woman, with three grown children. The service provided by Emma on the phone was the worst. I wonder if comments like that are made to all patients or just those who are not Caucasian.... Unacceptable! Unprofessional! Save your money and stress level, find a different doctor. read more

I had a wonderful experience. I was in and out within a hour on a Sunday afternoon. The nurse and the doctor listened well to my concerns and even sent me a pharmacy card for my prescriptions, as I'm a Medicare recipient without Plan D. They were recommended to me by a friend and I will definitely recommend them to others. read more

The providers here are normally okay. The people answering phones arent always horrible. But I just called at 11:15 AM CST 08/39/24. It truly felt like my questions to the girl were a bother, because I'd received a response to a message via the portal almost like she was paying me to be on the phone with her. She said I couldn't speak to the provider and that there was nobody else willing or able to answer my questions, and that she would not be there tomorrow at 8 am so to call then. I asked for her name and she refused to provide it. Not sure why you are doing the work you do if you don't have the patience for people asking legitimate questions. I've noticed the bad reviews but seemed to have okay experiences for the most part outside of today. If you have questions about your insurance, an appointment, or a message you sent your provider please don't call them, because you will not be in your right to get an answer. Awful awful awful. Will be looking for another provider. read more

this "practice" called 3 different medications in for someone else using my name. I also just received a text thanking me for visiting them today but I was never there. so now someone else's ENTIRE PATIENT ENCOUNTER is documented in MY chart, which includes my name, date of birth, and SSN. not to mention being billed for a visit that is FOR A COMPLETELY DIFFERENT PERSON???? ARE YOU KIDDING ME??? there is a clear security oversight and HIPAA violation occuring. i will be contacting a lawyer over this. do not trust them read more

Firstly, this is simply my opinion and your results may be different. Although I highly doubt it will. I just want to get that out of the way as I am a PR/Marketing Professional with an Attorney for a Fiancé and don't want my review removed. :) Honestly I am writing this review as a place holder as I am beyond frustrated right now with several of the staff members especially Ms. Greco (who literally is sick and came in anyway to pass those germs around). That SASSY ATTITUDE needs to be brought down and she needs to lower that BARITONE several notes in that voice because she is BIG MAD. She is not a Medical Provider yet loves to give out Medical Advice. I guess they forgot I own a PR & Marketing Agency and have access to all the programs (from PR Newswire to SEO Programs, Media Contacts in both English & Spanish and most importantly the best system that easily verifies REVIEWS which from a quick check, I'll just say that 4 & 5 star reviews are giving a 97% FALSE rating. That is a violation of every review site out there and I can easily generate the report, send it off to the review sites and have them taken down by end of business day which in turn will take the profiles down and have their SEO virtually render 0 searches for anyone looking for a care center.) Also, in my opinion, their website is full of FTC Violations. Most concerning is the False/Misleading Advertising. You most likely won't see a Doctor, although it states "REAL DOCTORS, REAL CARE". In my case I saw a P.A., not even a Nurse! I wouldn't be shocked if they have C.N.A.'s or just ask for a C.P.R. certification for employees. This is all again my opinion and thoughts. WHY IS IT SO HARD TO SEE A M.D. IN CHICAGO!? It's always a NP, ANP or in this case a PA? The owner doesn't even have a M.D. she has a D.O. Almost everyone knows a D.O. is akin to a G.E.D. and a M.D. is akin to a High School Diploma. They both are technically Doctors but one is a bit easier than the other, in my opinion. Now, I will say when I spoke to the owner Dr. Shah, she actually seems to be a kind and understanding person. It's some of the staff that she needs to check because she will always be held at fault for any of their mistakes. I honestly, would edit this review later if my situation is fixed. A situation that was made on their end. The rate it's going right now...looks like I am going to have to edit it but with much more detail and information. I literally took like 6 Advils and have my staff looking into this instead of doing our regular scheduled work because I am so frustrated. Lord give me patience please lol. read more

Providers were helpful. However I went in for a general sick visit, and they told me I'd only need to pay my copay for the visit...2 weeks later they send me a $160 bill on top of that....which they never informed me about. $160 on top of the copay which is about $200 for a sick checkup is crazy. read more

I would not really recommend this place for quality of care. You never get in with the doctor which is strange. I had to pay a bill from them and the insurance person over the phone kept saying I had to request a statement and kept gaslighting me on how to pay. I'm like so don't I just pay through the portal she's like no the patient must request it . I'm the patient I will request and she kept back peddling back and forth on what I had to do. I just had to pay online. I went to an actually good place and found what was wrong. This place would not even give me prescription for naproxen. read more

Wow---in addition to the issues I had before, these thieves are now telling me I owe them money for my initial annual physical, and for my appointment a few weeks later when I was sick. They are billing me for... $72 for a pregnancy test during my physical. I did not consent to this, and at the time it was physically impossible for me to be pregnant which they knew. My insurance only covered part of this because this is not standard for an annual physical. An STD panel I did NOT consent to or request. This is not included in a standard physical, therefore not covered by insurance. Also not necessary. Furthermore, when someone from their billing team called me, they said I owed them money for labs that were done when I came in when I was sick. As noted in my other review, they didn't even do the labs! They canceled them days after my appointment and they didn't notify me. I ended up not getting proper care and my illness lasted for nearly 4 months when it could have been cured had I had proper medical care early on. I cannot believe this place is in business. CLEAR Immediate Care is an absolute scam. Awful care, unnecessary tests added on without consent, shady billing, and rude staff. I hate that my insurance company paid them anything, they don't deserve a dime. read more

This is the worst healthcare provider you can go for. First, they have overcharged for basic tests. During the visit, when I asked whether I would need to pay for these tests, they said 'your insurance policy covers these tests'. Yet, I get a bill of ~$200. Even after speaking to the team at the Clear Wellness Group, they have no shame, and suddenly changed the tone, saying 'you should have checked with your insurance provider'. Second, while they provide you with immediate care, I was wrongly diagnosed with a basic flu, which they said was a case of strep. read more

I will never go back here. This was a quick experience but angry that cost me about $250 with BCBS insurance. I was with the doctor for less than 5 minutes and she prescribed me meds. Yet she never disclosed all the stuff she planned on testing with my urine sample. It's quick but be prepared to pay a hefty sum that they won't disclose. A basic office visit alone was $265 read more

Great doctors but the place will squeeze every last penny out of you, in any way they can. I simply asked for a prescription to be transferred from one pharmacy to another, mind you this prescription is for birth control and I had just had my check up earlier in June, and they told me that in order for my prescription to be transferred to a different pharmacy, I had to come in for another annual exam because the original prescriber was no longer there. This has never ever been an issue for me previously with any other doctors. I now have to wait almost 3 months to have a new refill for an appt in my new city, because of these assholes. Do they have any concern for womens health or just how much is in their bank? I mean, I now will be without BC for months because of them. They also withheld my prescription renewal last year, even though I had my usual annual, because they wanted me to come back for a deeper check and also get an ultrasound first. Yeah, I don't recommend this place unless you're not making a shit ton of money read more

I have used Clear for both urgent care and general care. While they are a little bit of a mess administratively, all the doctors and staff are very kind, they are very efficient, and I never feel rushed. though I do manage to get in and out of there really quickly most of the time. There's barely ever any wait, and you can usually get in on short notice. read more

TLDR; the doctors are ok, but the front desk staff is vile. Find a real primary care doctor and honestly, there are better urgent cares. The actual doctor and PAs are usually just fine. They listen and provide adequate care. The problem here is that the receptionist staff at this place are absolutely vile humans. I went to Clear for a couple of years for primary care as well as ADHD medication management. I had multiple times where the receptionist staff would tell me something different than my doctor about when I needed to come in person for appointment versus when I could have them online. After one argument with the front desk, (where I was told that I had to pay for a missed appointment after the front desk staff scheduled it at a different time than discussed) one of the staff members blocked my phone number. I cannot call the office with my phone anymore, I have to use my partner's number. The front desk staff would regularly refuse to listen to me and would look at my medical information and provide what amounted to medical advice without any qualifications. This office requires a monthly appointment for ADHD medication, which is more than typical primary care offices, and every 6 months you have to go in person. This poilicy is heavily enforced by the front desk staff though the doctors are more understanding about it. They're really mining people with ADHD for money. Once I had my doctor tell me I could come in person in another two months, so I naturally scheduled an online appointment in the meantime. The day before that appointment, I had a rude receptionist call me and tell me I had to go in person. When I told her what my doctor had said, she said the doctor was wrong and refused to let me keep that online appointment. I actually had to reschedule the appointment later for a fake reason. When I actually saw the doctor, she happily prescribed the medication and when I brought up the issue, she was like "ya they're pretty strict about that." The doctors are aware of the behavior of the front desk staff and they probably encourage it as it allows the doctors to be the good guys. Another issue here is that you cannot regularly see the same person, you will always be meeting new PAs and only some of them are good. I've had a lot of health issues dismissed by the low quality PAs. My final complaint is that the online scheduling system is not accurate. It will give a long list of appointment times that you can make, and then you'll have a rude front desk staff member call you and tell you when the appointment is actually able to be scheduled. When I've asked why their online system is incorrect, I've gotten the response that the doctor is supervising, so she's always available even though she's not in... this seems illegal. I've recently gone to a real primary care doctor who doesn't work at an urgent care center. The quality of care is really miles above what I received at Clear Wellness. They have more time for the appointment and offer tests when I bring up concerns rather than dismissing them. It takes longer to get an appointment, but I encourage everyone to find an actual primary care rather than using urgent care. Good doctors exist, you deserve better care than clear provides! read more

When I first came here I was happy was so close by and I liked Dr. Shah's professional and efficient service. The last time I came here was unfortunately disappointing. Had to take an EKG for upcoming surgery. Attendant and a trainee administered the test twice because first time did not register correctly. Unfortunately 2nd EKG came back abnormal. I had to get another EKG at a different facility for a second opinion which came back normal. This got me to feeling uncomfortably untrustworthy of this location and will be looking for another PCP elsewhere. read more

Billing over $100 for covid testing and does not take insurance. Garbage practice, do not go here if trying to get tested - no wonder they have so many open slots. read more

This place keeps trying to access my card now I have to change my card after 9 to 10years no problems with my debit card. It tries again every 2 months for a reoccurring charge....something is not right here ); read more

This is my preferred location to get a COVID test. If you're uninsured it's free with your SS number. It's easy to make same day appointments, and each time I've been tested I've been in and out in less than 10 minutes. You can choose between a rapid test or regular PCR nasal test (I always opt for the nasal test and the nurses are very gentle while collecting your sample). I've also never waited over 24 hours for test results. I've been to the free community sites provided by the city, but if you want convenience and a much less crowded experience and still receive free testing, this is a great option. read more

I would definitely not come to this office. It is more of a scam then a doctors office. Instead of helping you and getting you the care that you came for they are just after your money. I booked an appointment and wrote what I needed to be seen for and spoke with someone. The lady said everything looked good and the doctor would call me soon with the video visit. They charged me $175 and I paid out of pocket. The doctor gets on the phone for my appointment and tells me we do not fill that kind of medicine but I can refer you to someone. I told the lady on the phone and filled out all papers and they knew what the appointment was for. I told the doctor no that is ok I will find someone else that can take care of what I need. The call was less than one minute. Now they are refusing to give me a refund because they said it took a lot of time for the doctor to get on the phone to tell me she can't fill that kind of medicine. This place is a complete scam, no reputable doctor would do that to a patient that is looking for help. She took my money to tell me she couldn't help me and now I can not afford to see another doctor to get the medication I need until next month since they stole $175. DO NOT COME HERE read more

I can only speak to my experience with Covid testing at CLEAR. . I have found the staff to be extremely professional and friendly. The whole process from making an appointment, registering, checking in, testing, and getting results back quickly has been super easy. This wellness group has made Covid testing a much easier process for me, and I am thankful. read more

I fear I share the sentiments of all the clients that have given Clear Wellness a one-star rating. The words CLEAR and Wellness should not be part of your name. We needed a COVID Rapid Test for the purpose of entry into the European Union. We went to take our test 12/19/2020. Monday 12/21/2020 upon arrival into Netherlands we contacted CLEAR Wellness and left a voice message requesting an update on our test results. Needless to say, we have never been contacted. Seven days later I sent a message via the web to CLEAR Wellness letting them know that since we could not rely on them to get us the results in a timely manner, we would no longer need them. I also requested that neither I or my insurance company is charged. 10 days later we got my husband's test results. However, my test results are still a no-show. There is nothing RAPID nor CLEAR about the way this group does business. Please do yourself a favour and go elsewhere. Save yourself money and and aggravation. read more

They lost my test results. Didn't admit it. Promised to call back for 3 days in a row but never did. Never received my results. Do not go! There are many similar reviews. Please avoid this place! Even if you will get your results back, I do not think this place can be trusted based on how they conduct their testing. The lady hand wrote my first and last name and date of birth on a test-tube which is very tiny space for hand writing. She never confirmed spelling or anything. I've never seen that in my life before. Always printed label and confirmed by the patient. So if you are lucky to get your test result back, I won't be surprised if it's not yours. read more

Some of the Front Desk staff members at this location are always very rude & quick to hang up the phone on you. While that may be due to being extremely busy, it's a terrible experience for the patient. I'll be finding another PCP - healthcare is expensive and to be receiving terrible customer service is unacceptable. Never returning. If you don't like your job, please quit. New patients - please read the reviews and beware. Save yourself the front desk's staff unprofessionalism & tackiness. read more

Last year I had surgery scheduled but needed pre-surgery clearance by my previous doctor (GP). I had to wait months for the apptmt and despite being assured that they had the equipment needed for the specific pre-surgery tests I needed, my previous doctor's office did not have it. My previous doctor's attitude was complete indifference and she told me I might have to change my surgery date. So I called and got an apptmt at Clear Immediate and explained my situation. They got me in right away and they actually had the equipment they said they would have. The doctor, the PA, and the staff - they didn't know me - yet everybody went out of their way to help me get what I needed in time for my surgery. After the surgery, you bet I swapped over to Clear Wellness. Since then, I've never had a negative experience there and I highly recommend them. read more

The front desk staff are a bit dismissive and the interactions I had with all the staff felt very impersonal. There was also no communication after my appointment to let me know what my x-ray results were and I had to call them to find out. Thankfully there was nothing wrong but I would've appreciated being informed about the next steps. read more

Do not get your COVID test done here. Results never came back. They now have the audacity to BILL MY INSURANCE for a full office visit, as opposed to a COVID test. They're saying I owe over $100 when it should have been fully covered. ABSOLUTE SCAMMERS. read more

I hope I had read the reviews here earlier because I got SCAMMED exactly as what were posted here. I went in for an annual physical and had a follow up call for 5 min. Got charged a $100 bill. They told me over phone that they have no responsibility to inform me that the call would be considered a separate service. Don't go to this shady place. read more

Had a miserable experience at this place. I went to get a standard pre op physical and they ran a million tests that I didn't need and provided tests results that were INCORRECT resulting in me needing to go get another one somewhere else where results came back normal. Not worth your time! This place is a SCAM. read more

Never saw her or anyone on her staff and I was billed scammer !!! When I requested a copy of the video visit it was stated there wasn't any Dr Rinku Shah do better and I will be escalating this matter for fraud. read more

I went for an appointment to establish care in order to get Rx filled for some chronic conditions. 15 minute appointment with a PA in which they did a standard vital check and asked a few surface questions led to a $1200 bill, which used up most of my deductible. They billed me for a follow up appointment to treat a condition I do not have have never had. That appointment never took place. My insurance company said I will probably be able to appeal, but that this office has acted in an unethical manner with how I am being treated. I am currently sitting on hold waiting to talk to someone about resolving this issue. If I could give negative stars on this review I would. Buyer beware! Follow up phone call with a receptionist who was incredibly rude and immature. read more

Absolutely awful. PLEASE read this reviews I'm so mad I did not before. I had same issues- billing scams! Staff SUPER rude- front desk women literally laughing at me when I called with questions. read more

Absolutely love this place! Was able to walk-in for the COVID-19 antibody test and the staff was so friendly! Dr Shah was so knowledgeable and kind. Such a convenient location!! Then realized they provide primary care and pain management!! A great addition to our neighborhood!! read more

CLEAR Immediate Care - Family Practice Near Me - Chicago, Illinois