I rarely leave negative reviews, but after my experience with Clear Eyes in North Platte, I feel it's important to share what happened.
I spent over $700 on a pair of prescription glasses using a prescription I brought with me from another eye doctor. When the glasses came in, the bifocal was positioned incorrectly, and they also had a yellow reflective coating that I never requested. I returned to have them corrected, but instead of listening to my concerns, the optician who manages the optical department immediately became argumentative. She repeatedly told me she had 10 years of experience and insisted the glasses weren't wrong.
To the doctor's credit, he came out personally and tried to help by ordering replacement lenses. I truly appreciated his effort.
Unfortunately, after wearing the replacement glasses, it became clear that the prescription I had brought in was not the correct prescription for my eyes. Now, I was now left with a pair of glasses that I couldn't wear.
Because I was leaving town to care for a sick family member, I didn't have the time to start the entire process over again. I returned to the office simply asking for a refund. Instead, I was told that refunds are not given on prescription glasses and that I just needed to keep wearing them. If you can't see through your glasses, continuing to wear them isn't a solution.
As a single mom, losing over $700 is a significant financial hit. What should have been a simple, compassionate conversation became another stressful situation during an already difficult time. The lack of professionalism from the optician and the unwillingness to work with me left me feeling completely dismissed.
I understand businesses have policies, but good customer service is about how you treat people when things don't go as planned. Unfortunately, that was not my experience.
If you're considering purchasing glasses from Clear Eyes, I encourage you to reconsider. read more
