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    Cleanway Carpet Cleaning

    5.0 (1 review)

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    Services - Cleanway Carpet Cleaning

    Carpet cleaning

    Rug cleaning

    Cleanway Carpet Cleaning Photos

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    2 years ago

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    J's Steam Cleaning - Are Services

    J's Steam Cleaning

    (5 reviews)

    When Jorge the owner entered my home, he did a walk through, said it would be $165…read more $35 a room So this was living room, dining room, two bedrooms, one which was small and it was only in front of the closet area that I asked be cleaned. 35 x4 = $140 Then the area rug was $25 So $165 I agreed. When he finished the job, he charged me $180 I sent the money via Venmo and was in a complete rush to get going out of town. So I did it without thought. It was 100 degrees. Yada yada. Two weeks later when I reconcile my account I'm thinking "Why was this $180?" My husband is like "why is this $180! He said it was $165! (We were both there) Good question! So I contacted him by text. He calls me and he starts to recalculate the math, which obviously doesn't add up. He then says "the hallway is $20" At NO point did he ever say there was a "hallway" charge. So I said if thats the case, then its now $185 Then he quickly says "Yeah and so I gave you $5 off discount, remember?" Uhhh... No you did not EVER mention no $5 off. Second of all, they missed a visible spot. (And I was gonna let it go. But now the money issue, the lingering smell of the unpleasant shampoo, and the spot, I couldn't let it go.) When I say this, he says they dont move furniture and only do high traffic areas. Yes I understood this when he told me this before starting, BUT this IS without the small couch having been moved. When we came back home it was shifted. Okay, so you guys moved it slightly, and you STILL missed the high traffic area (see photos). So he said he would return to clean it. And he would contact me by Friday to schedule a date. That his company is about the customer being happy, etc etc. It is now 5 days past Friday. If I own a business, I am going to be on top of stuff like this. Gotta make things right, right? So today 9/16 I texted him to tell him if he refunds me my $15 difference + $5 for the store product I will have to buy to clean the area myself which may or may not clean that spot, we could consider the job done. He agreed. So now I am here to let yelpers know my experience with this business. As far as the rest of the carpet, I will say I feel it was a decent job. The smell of the carpet shampoo is still lingering and its unpleasant but like I said, then rest of the carpet looks good. Was it worth $165. Eh. I'll say ok. When I hire the next carpet company, I will ask for an estimate in writing. Its hard to notice a spot when its still wet, in the drying process Also note, I went out of town to allow the carpet to air dry. When I got home, I noticed the spot. 3 star job.

    Good job, friendly and efficient. If you have any concerns, he will listen and definitely address…read morethem. We intend to use him in the future. Good guy

    Cleanway Carpet Cleaning - carpet_cleaning - Updated May 2026

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