If you're considering using Beecharged EV to get some charge on your car, don't. Just get a tow. A…read moreminute-by-minute recounting of my awful experience is below.
I reached out to them at 9:17am. A few minutes later, I received an admittedly pleasant call from someone on their team based in California. We then proceeded to text from there, at which point I gave him my address and paid $130 to begin the service.
At 10:41am, I asked for an update. At 12:57pm, I received a response asking if they could come sometime after 4pm. I agreed, and he said he would have an exact ETA for me soon.
At 5:06pm, I asked for an update -- I got no response.
At 6:57pm, I asked for another update. The exact response I got was: "im sorry lets please do tomorrow."
I was annoyed, but I also understood that bad weather had hit my city that day, so slowdowns might be expected. I immediately responded and told them we need to schedule an exact window for my services to begin the next day. No response.
At 8:11pm, he ignored my previous text and instead informed me that a driver could show up in "in 30 min." Given that I was told over an hour ago that they could not show up until tomorrow (to say nothing of the fact that 1) I didn't believe him, given our previous interactions, and 2) it would be almost 9pm by the time someone would allegedly show up), I told him that would not work for me, and that we needed to determine a window for service the next day. I offered any time between 8:30am - 11:30am. The only response I received to that text was "Ohhhh"
So then I followed up again: "When in that window works?" The response I received was "Let me ask you do you need your 12v replaced?"
No. I do not. At no point in our 12-hour call/text string did I ever say I needed my 12V replaced. I explained that, and this individual simply gave the message a thumbs-up in response, and continued refusing to commit to a service window.
The next day, I reached out at 8:30am, asking where they were. No response.
At 10:10am (more than 24 hours after this whole process began), I informed them that I would be cancelling my service and expecting a refund. Given that I was now fully convinced they were trying to scam me, I told them I needed proof of a refund initiation within the next 2 hours, otherwise I would file a chargeback as well as lodge a complaint with the Better Business Bureau.
I received my refund at 10:37am. The representative, when showing me proof of the refund, told me that they "had a driver that was gearing up to get ready, but there you go."
Had there been clearer lines of communication, plans that didn't change, and commitments provided, I could have looked past almost all of the above. But the lack of responses/responses that didn't actually reply to the questions I asked, combined with an ever-shifting window for service that ultimately culminated in an over 24-hour-long wait for nothing, was just too ridiculous.
