I was beyond impressed with Brighthouse Cleaners from start to finish! Communication was constant,…read morepricing was fair, and I still can't get over what a wonderful job they did cleaning my house! Thank you, thank you! Something they also did that impressed me- my 6 year old's room was a disaster. I didn't know what to expect, but I came home to all her stuffed animals neatly arranged on her bed and I thought it was such a sweet touch! If we weren't moving so soon, I'd absolutely hire them again!

We have used Elizabeth and her company for several years to clean our property. However, her…read moreservice and customer service has went down the drain. She was supposed to do a full move-out cleaning for our property and charged almost $500 to do so. The home is 3 bed 2 1/2 bath. We had to call her back twice to correct and clean several areas that were very obvious but skipped and missed. Her move out cleaning fee includes the balcony but she did not clean it despite charging almost $500. In the past we paid $375 for her company to clean the same house multiple times and everything was cleaned. We had to hire another company to come out and do a deep cleaning since so much was missed and what they attempted to clean was done poorly. They didnt clean the walls, floors are sticky, refrigerator dirty in certain spots, and they didnt clean the window sills. The house also smelled horrible and not like she even attempted to clean properly. Elizabeth was nasty and rude in her correspondence and combative. She should have offered the full refund but instead doubled down. She wanted to come back a third time to clean and we told her we didn't trust the cleaning at this point. She also we refused to recognize that we were the owners and was making grass remarks. Her company hugely inconvenienced us and set our timeline back. We will be removing this company from all of our properties moving forward. Find a reputable cleaning company, but stay away from this one. They will not hold themselves accountable and have poor business ethics. She clearly.doesn't understand how rental properties work woth property.managers and tenants and owners. The pictures say a lot.

This was one big expensive mistake. Vague and confusing estimate led to an exorbitant price for a…read morebasic "deep" clean even after negotiation - when did a thorough cleaning become extra for so-called deep? I requested a focus on the floors - all hardwood and tile - but that was not satisfactory (bathrooms seemed to be their focus and ours are tiny). They charge by the hour and the very sweet staff worked verrrrrry slowly as the clock ticked to an enormous amount of time/$ for a 1000sf house with just two living in it. It appeared to be a subcontracting set up, with poor communication. Maybe you will have better luck than we did.

They did a fantastic job cleaning our room and making sure everything was dusted. They went above…read moreand beyond by cleaning the trim, ceiling, and walls. 10/10 plan on continuing the service as needed and monthly.

Kristina responded quickly, efficiently, and with grace to my request for a quote and was able to…read morework my house into her schedule a week later. Her work today was outstanding. She managed to clean all three levels of my house (3K+ sq ft, where we have 3 huskies living) to such an extent that my chronic asthma settled down about halfway through the day. She has a regular customer in me now. I would highly recommend her for anyone who wants to support a locally owned and operated mom shop who also needs someone who pays attention to all the little details that are critical to getting a home truly clean.

In my real estate career, I've used many cleaning companies over the years. I've used a total of at…read moreleast 30 cleaning companies all the way from Northern Virginia down to Richmond. Kristina and her team blow the competition out of the water. She's fairly priced where the average person can actually afford her, and her attention to detail in top notch. My home looks brand new again. She even took the time to scrape some goo type of substance of the floor. Any other cleaning company would have tried to get it up, but if it didn't come up quickly then they would have moved on. She took the time to figure out what the substance was and use the appropriate method to remove it without damaging my floors. Also, I have a black dog who sheds like crazy and white carpet. You wouldn't even know a dog lives here with how clean my home looks! There aren't many cleaning companies left that are priced well and offer this level of service. Give Kristina and her team a call. You won't be disappointed!

Improvement starts at the top! We were quoted a price, which is documented via text, and was told…read moreanother price at the end of service! That's not how you do business. We will no longer use Simple Tidy for cleaning!

The service we received and the quality of the work were excellent. The team came into our home to…read moredo a complete cleaning, and they got it done! Conquering portions of the house in twos. They were professional, friendly, courteous, and no-nonsense. They came to work. We thought the value was good for the work they performed. We look forward to a continued relationship.

This couple came at 6 am to help me get my dad's house cleaned up and ready to sell. They did this…read moreon a last minute basis and I TRULY appreciated how professional and hard working they both were. I highly recommend their services.

*Negligence and lies during the resolution…read more On May 3rd, they were scheduled to deep clean a studio apartment deep. They have great reviews, and their carelessness during this session caused significant issues. They were notified the dog groomer would be coming to pick up my dog, so everything should have been clear. But instead, they proceeded to clean the countertops and moved a $400 crystal and a small can of paint from the counter to a very small end table 18 inches away from the counter. This would never have been my choice, as it is a recipe for disaster; they could have bumped into it, and anything could have happened. The crystal and paint get knocked off, which they believe was the groomer's fault. I cannot confirm or deny anything because I was not there during the cleaning. Anywho, they are the ones who chose to move these objects there where they could be easily knocked off. The dog groomer notified me that the dog was covered in paint and had gotten in his eyes. She also informed me the crystal was broken, and the cleaners were "so so sorry" and were cleaning it up. The cleaners have yet to reach out. So I messaged them and asked them to move any glass out of the way so it would not harm the dog or cat. When I got home, paint, and dozens of crystal pieces were all on the rug. During these 90 minutes of my absence, the cat had gotten the crystal pieces in her feet and bled on the carpet, couch, and dining room table. The dog also had pieces of crystal in his paws. Both animals had to be taken to the vet to ensure they did not eat any of it. Unfortunately, I cut my hands open during the clean-up and the following days. I contacted them on May 6th and got a callback; I was told they would get back to me ASAP. I followed up on May 9th and May 18th, requesting information to file an insurance claim. On May 18th, they denied any responsibility in the matter. Today -- they claimed, "Respectfully we did not move the crystal." There is no way they did not move it as well as the can of paint because it was not on the end table when I left, and they were there before the dog groomer. They moved it unless my cat had thumbs and carried both objects from the counter to the end table. Unless I am haunted, and a demon moved it, the cleaners moved it. Again -- I do not believe it is intentional, but their negligence caused significant damage. I did not pay them to come home to hours of work and hundreds of dollars in bills. I have had to replace the rug and crystal. I had to pay professional cleaners to get all the tiny glass pieces up and work on the remaining furniture. Both animals had to receive medical attention as well. It is bizarre that they double down, defer blame to the groomer and then lie and say they didn't move the objects in the first place. It should not be such an issue for them to have given the information to file a claim.

I have been using D&JD Services for a long time and I highly recommend their service. They are…read morethorough and very attentive. They are always on time and work hard. They do exactly what I instruct and often do extras. They do a great job dusting, mopping, changing bedding, and leave the kitchen and bathrooms sparkling clean. They are polite and importantly very honest and trustworthy. They always let me know when I am running low on cleaning supplies so I can be ready for them the next time. I cannot recommend them highly enough.

I do not recommend using their service unless you are home to actually watch over them. My husband…read moregave them a list of things that I wanted cleaned prior to them coming out to see if they were able to do them. They agreed and charged extra. When we arrived at the house those things on my list were not done. I don't get why people can't be trusted to perform what you hired them to do.