Before I get to my own review, I have to say that I think the other reviewer, Jaime C., might have…read morebeen mistaken about which business they were reviewing. Ruben, the owner, is *incredibly* kind, respectful, and fair. I have a very hard time believing that he or anyone who works for him would have behaved in the way described in that review. Hopefully it's just a case of reviewing the wrong company, but it's unfortunate that it's the ONLY review (before mine) and it's so negative. Because our experience with them was wonderful.
We recently had some deck work done, including some under-deck waterproofing on a 2nd level deck and an roof over half of the upper deck. We needed to come up with a solution to handle the downspout from the roof up top, install a gutter for the underdecking, and we were hopeful that we could find a way to merge the two lines while avoid flooding our back yard. Ruben came for a quote/consultation and helped us come up with a great solution for both water sources to join together in a funnel and then drain down into a PVC pipe that ran underground and out of our yard (not into anyone else's yard, don't worry!).
We chose the colors for both sections of the gutter, he ordered the material, and told us that we are not expected to pay anything until the work is complete and we confirm that we are satisfied. He was extremely generous in this respect and was very clear that if there was anything we weren't sure about or didn't like, they would fix it on the spot before any money changed hands.
When it came time to do the work, Ruben and one other gentleman showed up at 8am sharp and got to work right away. They completed the job quickly, and even managed to fit in a cleaning of that upper deck roof mentioned before (for an extra charge, but of course, because it's additional work and it required them to spend a lot of time on very high ladders - we were happy to pay).
To top it off, while they were here, a *different* company was here to clean the gutters on our home. They didn't have sufficient equipment, so they had to leave the job about half-done. Fortunately they didn't charge us, but they talked to Ruben and it turns out Ruben *does* have the right equipment, so he's going to come back to finish the job that other company couldn't, and the charge for coming back is extremely fair.
And, honestly, he's just SO friendly. If you need gutter work done, I absolutely recommend giving MS Timber a chance. At LEAST have Ruben come out to give you a quote so you can see what I mean. What a great guy. He'll be the first person we call in the future for any gutter needs.