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Clean Smoke

4.6 (101 reviews)
Open • 8:00 am - 10:00 pm
Updated 2 months ago

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Photo of CT T.
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5 years ago

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11 months ago

This place is the absolute worse they sell fake vapes for 41$ and have terrible costumer service negative zero stars

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1 year ago

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1 year ago

Very kind very nice. Thank you tim. This place is very hospitable with great pricing.

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4 years ago

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5 years ago

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3 years ago

Billy, was amazing and the shop is excellent. Best place and prices in town. Check it out you will get what you need here.

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2 years ago

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2 years ago

Small selection, poor inventory management, unknowledgeable and rude staff, and higher prices than other vape shops.

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4 years ago

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6 years ago

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4 years ago

Rookie here!! Needed a sleep aide and Billy was very pleasant and knowledgeable. TY Billy!

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2 years ago

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8 years ago

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8 years ago

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8 years ago

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7 years ago

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6 years ago

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13 years ago

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13 years ago

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13 years ago

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11 years ago

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8 years ago

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8 years ago

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9 years ago

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11 years ago

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6 years ago

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8 years ago

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13 years ago

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13 years ago

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11 years ago

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9 years ago

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10 years ago

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9 years ago

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Page 1 of 3

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Review Highlights - Clean Smoke

“however this store has great customer service, cheaper prices & great juice and its easy to get in and out of.”

Mentioned in 14 reviews

Read more highlights

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4.3(312 reviews)
11.3 mi

I'm recovering from a brain tumor and not able to drive so I've been getting delivery from this…read moreplace. Everytime has been a great experience: Quick delivery, friendly staff. Luis is really sweet if you get him as your driver. I was able to visit the store today and met Shelby. She is very educated in the product they sell and easy to talk to. This visit motivated me to leave this review! 10/10 Customer service, product, and store interior/exterior.

I was in the area and thought I'd try this place. This was my first time visiting Tropicanna…read moredispensary, and unfortunately, it will also be my last. The only two people who were genuinely friendly and welcoming were the young woman who handled the registration process and the security guard. Beyond that, there was very little greeting, introduction, or effort to help me as a first-time customer who was clearly unfamiliar with the products. I explained exactly what I was looking for, yet I was only shown three options despite the amount of stock in the store. The products were basically placed on the counter with very little explanation. Trying to get information or ask questions felt like trying to pry open a clam. I should not have to pull information out of employees when I am standing there ready to make a purchase and asking for guidance. I eventually purchased a product, only to get home and discover that it needed to be charged. No one mentioned that possibility or warned me that I could leave the store with a product I could not immediately use. The product did not come with the charger I needed, so now I have to make another trip back to the store. I decided called going back maybe there was a magic button I wasn't seeing. But their first initial effort was to tell me I have seven days to return with the product so they can TEST IT and determine whether it QUALIFIES for a replacement. I was also told there would be no refund. This is extremely frustrating. If a product requires a charge and does not include the necessary charger, I believe the store should make sure the item is adequately charged before selling it or, at the very least, clearly inform the customer before the purchase. What concerned me even more was being told there can be an issue with a percentage of these products UP TO 25% or more. If there is a known possibility that a customer may purchase a faulty or nonfunctioning item, that information should be clearly explained upfront before making a purchase --especially when the store has a no-refund policy. Overall, I left feeling uninformed, poorly assisted, and dissatisfied with both the customer service and the way the product issue is being handled. Based on my first experience, I cannot recommend this store. First-time customers should feel welcomed, educated about the products, and confident in what they are purchasing. Unfortunately, my experience was the complete opposite. Save your yourself the hassle, frustration, and having to go back just so they can test the product that you purchased to see if it's deemed to replaceable cause they sold you faulty one. I do not recommend this dispensary at all. The value on all levels is disappointing. There's plenty of other dispensaries in the area that will give you much better service and the staff will be better educated in the product and customer service.

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