This was a great experience given I've not been to a laundry room in years…read more This was clean, bright. Plenty of machines and help if you need it.

I would avoid this place. The washers and dryers are okay so long as they're managed. Which they…read morehaven't been per my experience. The customer service is absolutely HORRIBLE! The short overweight woman who mumbles you cant understand to save your life. And then theres her tweaker daughter who is VERY incompetent even towards the simplest of tasks. And she shows MASSIVE unnecessary attitude at nearly every turn. This place is just very white ghetto. Bad management i guess and its also overpriced. So yeah, do yourself a favor and go somewhere else.

Fantastic service at a reasonable price! Will definitely be using them again! Highly recommend!read more

I took a trip in town to visit some family thatjust moved to the area. We are a family(of 6!) and…read moredidn't factor in laundry. I did not want to spend a whole day doing it myself so i gave this company call. I was pleased with the service. Very neat folding. Timely pick up and drop off. I'm very satisfied.

I normally have a great experience here, however, today was not a great experience. Typically…read morepeople put the out of order signs on the w/d's, but for some reason it was not done. I was told after I put all my soap, money, and clothes in that it was out of order. If they already knew that, I could've saved my time and money with a simple sign. Help was not provided and it was a frustrating experience. The employee Elly could have done something to help. Plus, the sign was still not put up by the time I left. It was ridiculous.

I've never had issues with PUR until today. I usually always wash my white sheets in the washer and…read morewait in my car for 30 mins til it's done....but today when i went to unload the washer there was a nasty couch cushion in with my sheets. I asked the attendant who put it in there . She replied " I did" . I came back 5 mins later and asked for a refund because she put that in there without asking and I paid for the service not her. She refused to give me the refund which was $18 She also said she didn't know who did it even though 5 mins ago she said did it. I asked to see camera footage and she looked at me like a deer in the headlights . I will be calling the owner of the mat and asking for a refund for the poor, RUDE, and disgusting service .

I really don't know where to start. We were out of our home for 7 months due to smoke-no flames,…read moreno fire in walls etc. When we returned to our house our nightmare began. First I had 4 VERY expensive pieces of clothing completely ruined. I had a merino wool jacket washed and dried. It would not fit a 10 year. old now. When I complained I was actually told that they had an employee that did not look at labels-just threw everything in the washer and dryer. Until fall of 2023 we lived in AZ so this jacket was worn at the most 4 times. It was $338. FRSTeam is giving me about 1/2 that amount. The other 3 pieces ruined by same method-dry clean only was washed and dried. My Crate & Barrel dining table did not have a scratch on it and was returned with about a 4 inch long and 1/8 inch deep gouge. It hs been me and my husband for almost 30 years and we take care of our things. FRSTeam took it back to their "master" furniture repairman. When they brought it back it looked pretty good until the light hit it. You can see where the "master" sanded the table down in the area of the gouge and when he refinished it ,he painted the finish on so that 1/4 section of the table is shiny, shows brush scratches. My dresser likewise did not have a single scratch and was returned with an inch wide chip out of it. Daily I am finding more furniture problems. Today I found an antique art deco wardrobe a big chip out of the front of it. Bekins Moving moved all our furniture from AZ to Idaho without a single scratch. These are only a few of scratches and gouges we have seen. When talking to the CEO about compensation for my 4 pieces of clothing she said for me to tell what I needed in compensation. What I asked for was only about $400 higher than what they offered me but a couple of days later I got a check from them for the $1200 they had originally offered. I was also told by the owner that she has spent way too much time on this-Uh--that is her responsibility and job. She also told me that accidents happen-then I have had more than my share of "accidents" rather carelessness and disregard for people's belongings. We are retired and bought these things when we both were working. They are items we cannot afford to buy in retirement. They are also items that cannot be replaced. My 4 pieces of clothing are no longer available as is our dining table, antique wardrobe, and bedroom set. It is odd that Bekins was able to move all of these things over 1500 miles with no "accidents". The owners lack of concern and her apathy is appalling. When they were ready to return my 2 pieces of furniture after the "master" had "fixed" them, I got a call from a woman at their corporate office and was told that I had to agree to the compensation for my clothing before they would return my furniture. Yes, holding my furniture hostage over $400. All of that being said, the workers are very nice people. The management is the problem. Had I read reviews before this company was hired I would have told my insurance company to go with another company. If you have such a situation, go with Belfor in Spokane. They do restoration as well. They were our contractor and they are great. What a nightmare.

From the owner: The first name in fabric restoration. We offer full contents restoration services. Any item…read moreimpacted by Fire and Water damage we clean and restore. Clothing, Electronics, Sentimental Items, all contents.

Jim was great! Competitively priced, quick to respond, and fast. I had a large mattress I needed…read moreremoved and he was able to come the day after I contacted him. He was prompt and communicative. I will definitely be calling Jim again for future jobs!

We had an old dishwasher to dispose of and Jim was very responsive. We had to reschedule once but…read morehe was available immediately each time which was very much appreciated. We will definitely hire Jim again for future jobs.