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    Clean Housekeeping

    5.0 (3 reviews)
    Closed 8:00 am - 6:00 pm

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    Services - Clean Housekeeping

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    1 More Service

    Regular home cleaning

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    3 years ago

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    3 years ago

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    24/25 Cleaners

    24/25 Cleaners

    (60 reviews)

    I am updating my review as I am very pleased by the care and customer service I received by the…read moreowner and admin team. I previously misspoke as this business is not an agency, it is a family business. Upon noting my dissatisfaction, the team was VERY quick to react. They reached out immediately, and were very understanding and apologetic. We scheduled a "re-do" service to get the parts that were missed. On the day of the re-do, I was surprised that the owner himself came to personally talk to us and clean the areas of concern. Again they were very apologetic and open to feedback, and genuinely wanted to learn more to avoid the mistake in the future. Excellent customer service, I am very happy with the way the team handled everything! ----------------- We booked an apartment cleaning for today for our 1bed/1 bath, as our go-to was not available on short notice Pros: - Response: quick turnaround by the agency both on Yelp and via text. I also like how they send a text when the cleaner is en route with an ETA - Arrival: our cleaner arrived on time and followed our tricky apartment entrance instructions. No issues getting to our unit - Easy payment: they send you a link to pay post service - Availability: We inquired late on a Sunday and they had someone available the next morning and afternoon (on a holiday weekend too!) - Competitive pricing - Products: they use pet safe products - The problem stains on our tub and stove were removed and look great! The majority of her time was spent with these two items as they were in desperate need of some extra work. Room for improvement: - Upon arrival, our cleaner walked straight into the apartment with her shoes on. Walked through our carpeted hallway, into our carpeted bedroom, straight to our very dusty and dirty balcony to check out the space. Wouldn't be an issue if it was hardwood however it was carpet and it was only going to be vacuumed during this service. The balcony was one of our main priorities as we let it get real bad over the past few months and haven't had a chance to clean it. I offered her brand new house slippers to use and she declined saying she could just take her shoes off. I remember cleaners being shoeless, using shoe covers, or using cleaning specific shoes being part of 24/25's company policy. - We requested a deep clean, however aside from the tub and stove, the rest were only regular or lightly cleaned. Mirrors and sliding door windows were still dusty and had visible marks - In order to book, you have to fill out a lengthy online booking form AND a mini text confirmation. I don't mind the extra work, I get that they need to know what is being requested however I didn't understand the point as it did not seem this info was communicated to the cleaner. The agency did tell us we could point out the extra spots of concern to the cleaner directly. On the text form, I marked "yes" for "wash trash bin" and "windows clean", neither were completed - For our balcony, I also marked "yes" for "balcony/patio sweep/mop". I also put a note asking to be mindful of the neighbors below as I do not want any of the debris getting to their unit. I showed the cleaner the additional task on the balcony which required taking out leaves, cobwebs, twigs, and other dirt buildup. While checking out the spot, the cleaner started throwing twigs off the balcony. It didn't get on the other units but I was a bit thrown off by that. When she was leaving and saying goodbye, I noticed only the additional task was done and not the basic sweep/mop of the balcony, as requested on the text form. I asked her about the rest of the balcony and she responded saying she did what I asked. I clarified that I was hoping for the rest of the balcony to be cleaned. She responded sure and quickly went over to vacuum the area (not sweep or mop). There was a bit of change in tone, it felt as if she was bothered by the request. - Unfortunately after she finished the area it was still a bit dirty. She did ask if we checked everything else and if she needed to fix other items, but by then we didn't want to ask anymore based off the way she went back to work on the balcony. We were no longer comfortable asking about the other sections. I understand that we should have flagged all of our concerns while the cleaner was still there, so that part is on us! We're on the quieter side and should have mentioned it but we also didn't want to helicopter and micromanage especially when the items missed are standard requests for a regular cleaning, not a deep clean. We did address our concerns to the agency and they were very quick to reply and offered to send the cleaner back but we politely declined. ------ Overall - working with the agency was quick and easy however it may have just been the specific cleaner we were paired with that didn't match our needs. We didn't speak up, so be sure to if you have any concerns!

    Great job cleaning, helpful/easy scheduling, excellent communication and very professional. I have…read morea recurring monthly cleaning and I'm very happy with their service.

    OC Coastal Cleaning  - Deep Cleaning Bathroom Home Cleaning Orange County Irvine

    OC Coastal Cleaning

    (140 reviews)

    Very reasonable price and speedy response times. Made choosing them very easy!…read more This was written before they had come to clean, now that they have left, the 5 stars stands!! They came and cleaned the house wonderfully!! Absolutely spotless, we had just moved to a new apartment and didn't feel it was cleaned well enough. After OC coastal we know it was clean!! So professional and easy to work with, will be thinking about them for regular cleanings!

    I've booked with them twice and so far so good! The communication with the administrator is great…read moreand timely. If you have a concern for the cleaners to address irt, contact the administrator as most likely the cleaners only speak Spanish. I would preface your important items before they come and they'll address it. They usually bring 2-3 ladies and come on time. I've noted to wear booties and they do maybe 90% of the time. If they leave the house to grab something from the car they wear it out which defeats the purpose but overall no complaints. House smells clean and they're very thorough. They provide their own cleaning supplies. The vacuum is immaculate as I have a German shepherd that sheds ALOT and it's hard to grab all of it even with my Dyson vacuum on my rug and they get all of it and throw away all the trash as well. Baseboards, vents, and walls look very clean which often is overlooked by other cleaners. They even clean under the spouts of the faucet! I would say they clean for about 2-3 hours but feels pretty quick. I do have to note that I had a broken glass while they were cleaning my bar cart but the cleaning lady as soon as they broke it contacted the admin who contacted me about next steps. They reimbursed me the amount of the glass. I've recently had an injury and can no longer do deep Cleanings on my home as I can be VERY picky and I'm pretty meticulous with my cleaning so from the other cleaners I've tried I'll stick with this one. This is a little pricey but until I find another cleaner that can do the same work and is dependable plus these guys are licensed and insured it's worth the value for me.

    Flor’s Cleaning Service - After

    Flor’s Cleaning Service

    (12 reviews)

    Flor is absolutely amazing. I had gone through three prior services before I found her. You will…read morenever find someone who cares more for your home. Her attention to the details is what makes hers truly a professional. I am a very clean person, after my second child and pregnant with the third child I was having a little trouble keeping up. Meeting Flor changed everything. She takes pride in her work, she will surprise you with amount of things she gets done, and she cares about you and your children. Her prices are fair and you will never find someone else who will measure up. I should know. I have moved out of state and believe me the only thing I miss is her! Thank you for the wonderful work you do!

    I was in a pinch as we had someone walk out after wasting two weeks of time. I checked reviews on…read moreyelp and sent out a request. Florina was one of the first to respond. She quoted a price and scheduled us in, I was a little apprehensive since we had not met nor had she seen our 2 homes and our elder neighbors home that needed the most attention. Florina, Sofía and Lorena showed up ready and willing to get to work. They were amazing! All my request were met, when I told them not to worry about a few things they still provided full service! I didn't think they would have enough time to schedule our neighbors home the same day as they have already worked a full day. Florina walk over with me, I forewarned her with the amount of work that will be required, she did not hesitate at all. They all agreed to keep working! WOW! There had been no cleaning service since everything was canceled during Covid. With that said imagine the much needed deep cleaning that was in desperate need! From 6:00pm- 8:30pm the girls performed a magical transformation in the kitchen, living room and bathroom! I wish I had before pictures to share. I thought we should replace the fridge as it was in really bad condition. When they were done it was as if a new fridge appeared!! I am forever grateful they did not run away from this much needed deep cleaning for the health of our elder neighbor. The last couple agreed, showed up, started and as soon a I left they walked out and sent a text! I can't wait to leave them a review! Thank you Florina, Sofia and Lorena! We look forward to seeing you on a weekly basis. Your hard work and honesty is truly remarkable! Forever grateful!

    Bertha's Cleaning - Texted to confront about the issue - no response.

    Bertha's Cleaning

    (127 reviews)

    It is not common for a housekeeper to respond to reviews accusing that her customers are abusive…read more She also uses psychological terminologies diagnosing her customers that are not happy with her services. This tells a lot about her mental health than the people that she is responding to. After experiencing her services I do believe the negative ones, including the review that she was caught eating someone's refrigerator content in the security camera. Cameras don't lie. I hired her for move in / move out deep cleaning. The house was empty and there was no trash. I needed her to actually clean, like vacuum and wipe surfaces. She showed up by herself, with her husband driving her and sitting in the car, light equipment, and texted me 1 hour later that she is all done. I came back and none of the cleaning I requested was done. I wipe surfaces and it shows a lot of dust which is exactly what I told her to clean. It was getting dark and she was getting aggressive demanding money. I sent her the money to make her go away and I was going to call the police if she did not. Later, she said she won't actually come back to clean the house and make it right, because I already paid her; She gloated about this, saying that I can't do anything about it because I paid her already. Her attitude was very entitled and her tone was that she did me a favor. Her pricing was higher than a 6 person crew that came to clean a house twice the size, that showed up with a lot of supplies, and spent 7 hours deep cleaning. I made the mistake of ignoring the bad reviews. Hope you don't.

    This was the first time I used Bertha's Cleaning. She showed up with a helper and they did an…read moreexcellent job. The bathrooms and floors are spotless. She had me explain what we wanted and she did exactly that.

    Clean Housekeeping - homecleaning - Updated May 2026

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