Alicia responded promptly to my request for a Yelp housekeeper. I requested that she fit me in for a top-to-bottom deep clean of my 2800 sq ft home with 950 sq ft detached garage, which we had just purchased. I was very specific about what I wanted done, and that the work was to be completed before my husband and I moved into the house. Alicia was very communicative via Yelp messages and via text and phone, and she came as scheduled. I paid her before seeing the job she had done, which was a big mistake. When we arrived it was clear that the garage had not been cleaned, as evidenced by its smell and the presence of cobwebs and insects all over. I contacted her and she said that the garage was cleaned, and listed the cleaning products she had used. My husband and I entered the home to find that there was still pet odor, although it was dissipated. The carpets, particularly in the master bedroom, appeared to be thoroughly cleaned and dried, but I then found several hard, dark stains that had clearly not been gone over with a shampooer in more than one carpeted room. As I walked through the rooms barefoot later that first day, they had a crusty feel underfoot, and as the day heated up the odor became stronger in the carpeted areas, particularly the master bedroom. She did send a picture while she was in the home, of the dirty water after shampooing the carpet in the master, and also of the carpet itself. If the carpets were the only issue, I would probably have considered it a job completed to my satisfaction, as I know thy were very dirty and I would have just taken her word that they could not be cleaned any further within the scope of her quote. Throughout the next 2 days as my husband and I moved into the house with our 2 children, I found more and more things that had not been done, or had been half done. Blinds that were still half dusty. Thick dust on shelves in closets and on ceiling fans. Cobwebs and dirt, staining, grime on walls and trim which I had specifically asked to be wiped down. Floors clearly not mopped, as evidenced by grime in corners and on several tiled surfaces. Grime on and inside kitchen cabinets, grime on counter backsplashes in kitchen and bathrooms, grime on doors around doorknobs and on walls around light switches. The house just basically was not cleaned. I contacted Alicia and let her know about my concerns. She didn't argue....she apologized and said she would return and would fix the issues. She said the 2 young girls that she had with her (who apparently were left to do most of this job, unsupervised, or at least without double-checking the result) usually clean offices and that she would take pictures and use this as a teaching tool for them. She rescheduled for the following Tuesday. Day before she contacts me that there has been a death in the family. We reschedule later in the week for the following Thursday. She contacts me at the last minute and says she thought I meant the following Thursday. We reschedule for the next Tuesday. Confirmed with her that morning, told her I was leaving the house as discussed, at noon, for a minimum of 2 hours. My husband was working from home and confirmed that she never showed. Texted her, called her, no answer. Sends me a picture of the dented back end of a car, says she was "just" in an accident....no explanation as to where she was the previous 2 hours that she should have been at my house. I don't hear from her for the rest of the day. Next morning she offers to come a week and a half later. At this point it had been 3 weeks since the initial appointment. I told her I'd rather a refund, which she agreed to provide me in "a few business days". Nothing. Contacted her again and she said she would have to split it into 2 payments, could send it to me in 2 days. Nothing. Contacted her once more, she agreed to send me "some" that evening. Nothing. No reply to my text the next day telling her that I didn't receive the funds and asking if she'd sent them. I have not heard from her since, and it's 2 days later. If she eventually follows through and provides me a refund, I will be happy to make another, more positive review. However, despite her polite tone each time we've been in contact, I no longer trust her and would not recommend her services to others. It has been nearly 5 weeks since she came to my house. read more