I really wanted to like this place, but unfortunately our experience was disappointing.
When my girls and I first visited on February 27th, the owner (an older woman) told us they had a plushie trade-in program -- we could collect prizes and bring them back later to exchange. That made it a lot more fun and gave us a reason to return.
We came back today with the plushies we had saved, only to be told by an employee that no such program exists. The employee even called the owner while we were there, and the owner denied ever telling us that. That was honestly frustrating and confusing.
To be fair, the games themselves are fun, and you do eventually win, but they do feel somewhat fixed. What bothered us most was being given information that was later denied.
We left feeling misled and disappointed. Clear and consistent communication with customers really matters. read more