Chuck / Classy Limo Service responses / delays to service requests were very slow, with many hours passed before responding. Chuck asked for credit card number to hold service date request. After processing card, owner Chuck sent over email with information stating $100 deposit was not refundable. Chuck never informed me of this policy upfront / prior to processing card for deposit. I needed to cancel and did so within 48 hours of initial request even though actual service date was a month from request date. Chuck also gave me two different prices for the same service. Later informing me the prices reflected the time for their travel to pick my group up versus the time from when they pick us up. Better be sure to not give a deposit upfront unless 100 percent sure of not canceling. Also, make sure price includes Classy Limo travel time to pick you up, otherwise, they will charge you extra for coming to you and for Travel after dropping you off. read more