I visited the Luverne, Alabama location. My two in-network vision insurance policies were confirmed…read moretwice by EyeCare Associates and by each insurance company. As I was leaving Kay Mount Sport, the office manager, demanded $55 cash. She repeatedly stated that she had never heard of my secondary in-network insurance company. She was forceful, loud, and unprofessional. Four patients in the waiting room dropped their heads in embarrassment. [She also stated my contact lenses would be $544 +/- out-of-pocket for the year. Also, she stated that they did have a $250 mail-in-rebate I could use; showing a 6"x10" advertisement flyer. Or at a six months or three months prescription, I would pay a doctor fee plus the prescription. Fishy. Later, the prescription for the contact lenses was filled at $31 for three months with the in-network insurance she denied having ever heard of. The secondary in-network insurance also covers two follow-up visits if medically necessary. Not just for prescription pick-up. By Federal law, I'm owed one year of the prescription.] I insisted that I didn't owe the $55 for the visit. Kay Mount Sport told employee Adrian Odom to look at my secondary in-network insurance card. Adrian was also dramatic, loud, and acted confused by my secondary in-network insurance card. I paid. I had to leave to pick up my son from school. Their actions were deliberate and done with the act to defraud me. As a provider, they obtained my property through false representation. It was theft by deception and insurance fraud. EyeCare Associates billing department emailed, correcting them the next day after my bank's fraud department became involved. Looking back, I should have filed a police report. I did get my money back immediately after they taunted me that morning for hours on how I wasn't getting it back when trying to resolve it directly with them. Ladies, isn't it wild? You don't get to steal and break Federal and State laws. On my visit, as a new contact lenses wearer they led me to believe I would pay $600 out-of-pocket. In reality, the visit was $0 and the contact lenses are $124 for the year. Attached is the secondary in-network insurance company that office manager Kay Mount Sport and employee Adrian Odom claimed to have never heard of showing their employer as a contracted provider.

Been a patient of this facility for several years, can I say since my children were in grade…read moreschool. They are now grown (ages 28-30). Always love the atmosphere and the care Dr. Lamb ministered toward her patients. She always gave you the sense of you being important not just for the funds, but for the medical care of your vision... Monica and Kate are also amazing, I got the chance to meet Bella today who was exceptionally nice... I always find the most awesome frames, each pair that I've gotten are unique and I've never seen another pair like them on anyone else, which is great cause I love setting my own trend... I will be seeing a new physician today, I pray I can give 2 thumbs up...

I went in to see Dr. Eades. I had two appointments here. The first was a consultation to discuss…read morewhat needed done, and the second was for the procedure itself. For my first appointment, I went in and spoke with them and they looked at my tooth and some images and we agreed on a root canal with local anesthetic. When I checked out with the front desk after my consult, they said they weren't sure if my insurance would cover the cost and they would let me know. They said that out of pocket, it would cost around $700ish. Later that afternoon, I received a call telling me that my insurance went through. So, for my second appointment, I checked in at the front desk and was asked to pay for my procedure in advance - I was asked to pay around $150, and I assumed that was the remaining cost after my insurance. Weird that I was asked to pay BEFORE the procedure, but whatever. During the procedure, I was injected with quite a bit of anesthetic under my top lip. Then, without speaking to me or asking if I was fully numb, the dentist came in and began drilling on my tooth. After I screamed from the pain, he injected MORE anesthetic in my lip. He continued drilling and I screamed again because I could still feel the drill. At that point I asked if he could numb the backside of my tooth/roof of my mouth. He obliged and without waiting, continued drilling. I STILL felt it. He then decided to inject anesthetic directly into the nerve itself which was excruciatingly painful, but I was willing if it meant I wasn't going to keep feeling him drilling into my tooth. He immediately continued drilling after injecting the nerve, and he was able to work for maybe a minute before he reached a spot where I could feel again. At this point, he was scraping the pulp/nerve out and I could feel EVERY part of the procedure. At no point did the dentist ask if I wanted to continue, or make the decision to halt the procedure because of how severe the pain was. I think my favorite part was when the dentist turned on a torch and heated his metal instrument and stuck it inside the socket, and not only did I get to smell my own flesh burn, but I got to FEEL it too. So, I left what was easily the most traumatic dentist appointment I've ever had. I'm now one month post-op and am absolutely petrified of seeing another dentist and I have lasting nerve damage in my lip from the sheer volume of anesthetic they injected into the same spot (with no increased effect). I can't smile or kiss my boyfriend now without pain and being reminded of this horrific experience. Oh, and I was mailed a bill for $300+ when nobody communicated with me at ALL regarding any costs aside from my first estimate when I was quoted an out-of-pocket cost of ~$700, and my second visit after I was told my insurance would be accepted and I was asked to pay ~$150. Suffice to say, I don't feel responsible for this bill. Not after that experience and definitely not after the lack of communication and clarity around the costs associated with the procedure. ​

This is a very clean and professional place!! I haven't had a good dentist in years until I came…read morehere, highly recommen. they truly do care and take their time.

I have Delta Dental Premier and my exam and x-rays are covered 100% when I use a network provider…read more They are a network provider and they ran my insurance and it said I owed 0 and now I'm getting a bill trying to tell me I owe the difference of $98! For a cleaning with x-rays!!!! When I got my exam and cleaning the dental tech was rude, had to leave the room about 6 times to get stuff she forgot, and she kept pushing down on the side of my mouth where the water thing was and water kept pouring out of my mouth. Then during my exam they kept pushing for me to get a tooth pulled and an implant or a bridge for a fee of $5,000 - $7,000. They didn't offer me any other treatments like bonding or a cap. I had scheduled an appt to have my tooth removed but thank goodness I didn't have it done because when I went back into my account to check what my insurance would cover it said that I had a waiting period of 12 months before I could get any major dental covered. I also had a whitening treatment done and it was horrible. whatever they put in my mouth kept shocking me and when they went in and pulled the stuff out that was supposed to protect my gums it was so stuck to my gums that it wouldn't hardly come out. The girl gave me a kit to take home to use and it was missing the instructions on how to use it. She told me I could just Google it. There were no specific instructions online and I called them and they couldn't tell me how to use it. So I ended up doing a dispute on my credit card to get the money back that I had to pay in advance since I didn't get my tooth pulled and NOW, 9 months later is when they send me a bill saying I owe them $98!!!!! I feel like they are billing me the part my dental insurance didn't pay to be vindictive because I filled a dispute. I 100% do not recommend going to this place.

Made an appointment for my son, explaining what he needed (emergency tooth extraction). I was told…read morethat he could come in that day and they would be able to look at it and see what needed to be done, but would be able to complete the extraction. Upon his arrival, they disregarded the main issue and advised that he needed to come back for a cleaning because the dentist was only in once a month for an extraction. My son was never able to get in for the extraction, paid for the cleaning up front and then keeps receiving outrageous bills for no service performed. The appt for the actual dentist was never made (though they had already told him that it would cost him $800 up front to extract). Everything that was owed for the cleaning was paid up front, out-of-pocket as they stated they were out of network for his insurance. This location is full of the run-arounds and they are not very truthful initially with regards to what they can/cannot do and when. I would have given 0/5 if I had been able to do so.

I have spent a lot of time in the chairs of dentists. I can say that Dr. Jessica and her staff are…read morethe best I have experienced in my 64 years. I have been a patient since she first became a partner with Dr. Art. I feel like I know about every provider at the clinic. If you are fortunate enough to schedule an appointment with Wiregrass, you won't be disappointed. I just met a new assistant, Ellie, who was outstanding (as usual). She assisted Dr. Jessica replace a crown today. Without question, the best of the best!! Wiregrass Dental truly belongs at the home of Army Aviation where Army Aviation is "Above the Best"!

A great friendly staff, and always ready to help even with the smallest question. Would recomment…read morethem from fillings to implants.

They got me in very quickly (due to a cancellation) same day when another dentist in town didn't…read moretake my insurance as they said they would and I had waited more than 6 weeks for the previous dentist. They are very kind and efficient making sure to cover any questions I had.

I love this place! I had a horrible experience with a dentist as a child. Now as an adult, I have…read morehorrible anxiety. The staff is always so patient. When I have had procedures done I have used the sedation dentistry. It has made my experience so much better. I still don't look forward to going to the dentist but I don't have panic attacks anymore. I love Dr Willis, Dr Henderson and all of the staff. I recommend this place to everyone

Would not recommend this Dentist unless you want a mouth full of cavities from lack of cleaning my…read moreteeth correctly. I went here for 6yrs with routine cleaning every six months. The dental hygienist always said my teeth looked perfect while she was cleaning. Then Dr. Hassan would come in, look at my teeth and say all as perfect. Now I've relocated to a new dentist in Florida and was told I have 6 Cavities!!!! That tells me that the dental hygienist and Dr Hassan WAS NOT doing their job correctly. DO NOT waste your time with this dentist.

we cannot recommend dr Hassan and his staff highly enough. He is efficient, thorough, personable…read moreand fast but does not rush the visit. Treatment options for other dental services like root canals are next door. They work together. Just magic...take the dread out of dental visits and go see dr. Hassan William dykes Dothan Al

We had our first visits yesterday and it went great! The hygienist was so so great with my 4 year…read moreold for his first visit ever. The place was very clean. The front desk receptionist was also very friendly . I also enjoyed that the staff got us in right at our scheduled time, we didn't have to wait. I highly recommend !

I've been coming to Dr Spurlin since we moved to Alabama from Hawaii. I absolutely love her work…read moreand the atmosphere she provides. Our two toddlers come here as well and they make it fun and comfortable for the little ones. Her team has always been so helpful and very knowledgeable on any questions that arise. I highly recommend DR. Spurlin and know you will love it as much as my family does.