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    9 years ago

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    EyeCare Associates

    EyeCare Associates

    3.7(3 reviews)
    18.9 mi

    I visited the Luverne, Alabama location. My two in-network vision insurance policies were confirmed…read moretwice by EyeCare Associates and by each insurance company. As I was leaving Kay Mount Sport, the office manager, demanded $55 cash. She repeatedly stated that she had never heard of my secondary in-network insurance company. She was forceful, loud, and unprofessional. Four patients in the waiting room dropped their heads in embarrassment. [She also stated my contact lenses would be $544 +/- out-of-pocket for the year. Also, she stated that they did have a $250 mail-in-rebate I could use; showing a 6"x10" advertisement flyer. Or at a six months or three months prescription, I would pay a doctor fee plus the prescription. Fishy. Later, the prescription for the contact lenses was filled at $31 for three months with the in-network insurance she denied having ever heard of. The secondary in-network insurance also covers two follow-up visits if medically necessary. Not just for prescription pick-up. By Federal law, I'm owed one year of the prescription.] I insisted that I didn't owe the $55 for the visit. Kay Mount Sport told employee Adrian Odom to look at my secondary in-network insurance card. Adrian was also dramatic, loud, and acted confused by my secondary in-network insurance card. I paid. I had to leave to pick up my son from school. Their actions were deliberate and done with the act to defraud me. As a provider, they obtained my property through false representation. It was theft by deception and insurance fraud. EyeCare Associates billing department emailed, correcting them the next day after my bank's fraud department became involved. Looking back, I should have filed a police report. I did get my money back immediately after they taunted me that morning for hours on how I wasn't getting it back when trying to resolve it directly with them. Ladies, isn't it wild? You don't get to steal and break Federal and State laws. On my visit, as a new contact lenses wearer they led me to believe I would pay $600 out-of-pocket. In reality, the visit was $0 and the contact lenses are $124 for the year. Attached is the secondary in-network insurance company that office manager Kay Mount Sport and employee Adrian Odom claimed to have never heard of showing their employer as a contracted provider.

    Been a patient of this facility for several years, can I say since my children were in grade…read moreschool. They are now grown (ages 28-30). Always love the atmosphere and the care Dr. Lamb ministered toward her patients. She always gave you the sense of you being important not just for the funds, but for the medical care of your vision... Monica and Kate are also amazing, I got the chance to meet Bella today who was exceptionally nice... I always find the most awesome frames, each pair that I've gotten are unique and I've never seen another pair like them on anyone else, which is great cause I love setting my own trend... I will be seeing a new physician today, I pray I can give 2 thumbs up...

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    EyeCare Associates
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    Classic Smiles - cosmeticdentists - Updated October 2026

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