I needed to fix my backwash port on our filter because the part where you attach the hose broke. I…read moretook it in hoping to buy the parts to fix it and Tim had the parts and volunteered to fix it as I have no experience with PVC pipes. It is the kind of offer you don't get at most places of business, and greatly appreciated. I have been going to TNT for many years and the service and expertise of Tim and Amber is top notch. I highly recommend their business. Jerry Smith Okemos, MI

All things do not go as planned I will agree so some truths to your update and some major lies. I…read morehad never once complained about the cost and wanted to upgrade to higher end stuff for longevity, no issues with the price at all. I never once was asked by you or the installer about paying for water to check for leaks, I was willing to pay for high end upgrades and not want to pay for water?? Not once did TNT pools ask or come out and help with any of there install issues. You always told me to call the installer and the last I heard from him is about some valve he was going to install and never did, nor heard from him again?? Literally zero customer service from TNT pools or his installer. Zero offers from TNT pools to come and even take a look at my install issues. You are not clear about permits obviously my current situation is proof of that. I also have proof of that it was you that called and turned me in for the permits, unbelievable. I have already had to pay someone else to fix the issues that are not up to code from TNT's installer. Once again you post about my accident and reasons why I didn't want to communicate via phone because I stutter and text was my best communication preference. I absolutely sent a text a year later to show my backyard paradise I had completed without the support of TNT pools. To those have reached out you are welcome and anyone else is more than welcome to. I never once received a call from you or your installer while you were standing there or not I never got that call. Must be another person you are providing TNT's stellar customer service to, WHAT LIES never got that call. Saying I would kick you off my property, I never have said that, LIES. I would have always welcomed you and the installer at any time to see what my issues were and actually asked if that could happen. Plus I have never had issues with any and all permits, very comical your trying to say anything about permits with neither TNT nor there installer said a single thing pertaining to permits, more lies. I still have proof of you calling, just horrible. Unbelievable you can say either one of those things. Has to be someone else your talking about.

James always provides fantastic service and is knowledgeable and kind! The store has a lot of…read moregreat hot tubs and saunas on display. Highly recommend this location as I have bought two tubs from them.

They over charge you for the lifestyles hot springs hot tub and then when a new hot tub isn't…read moreworking they say they can be out next month so they don't care about you once you buy from them I now have an ornament sitting in my backyard that is unusable and no one from management will do anything I called the main office in Fenton and she said it wasn't their problem it was Watkins the manufacturer of hot springs hot tubs

Prompt and courteous service. They know their business and make it easy. As a first time pool…read moreowner, they answered each and every question I had for them. Helpful advice from a professional is always good thing. Four stars as they are pricey, but you get what you pay for. Highly recommend.

White glove install of our 18x36 pool with fantastic after sale/ warranty assistance. No large…read morescale project goes without issues, but it's how you handle it. These guys will have you sleeping nicely. Professional, prompt, and accountable. Great group at Polynesian. Highly recommend. .

Always friendly and helpful!! They always know how to balance my chemistry. Prices fair.read more

Consistent customer service and advice for a do it yourselfer. After 7 years my pump finally went…read more I called them up and they were super responsive and got the new pump installed before the water went bad. They are my go to store for all things pool.

2017 Update: After much discussion and several visits, we…read moredid receive a refund for the "extra electrical" that their subcontractor charged us on the spot, for electrical that was already included in our contract with Midwest. We also received a refund for the drainage repair we paid for after the Midwest workers crushed a large PVC drainage tube and then covered it up without telling us. Product-wise, we've been happy with the fiberglass pool. Granted, we've only had it open for one season. We also invested in a power cover, and although we're happy with the added level of safety, I'm a little concerned with the quality of the actual mechanics. We'll see how long it lasts. Here is some advice if you're planning on going with Midwest: 1 - Ask for a name and number of the Midwest employee that will be overseeing you're entire installation, and make sure they're at your house when the subcontractors are working. Most of our issues wouldn't have happened if their subcontractors were properly supervised by a Midwest employee. After all, that is what you're paying Midwest to do. 2 - Get everything in writing. Even if it's for something small. The labor to close our pool was already covered by an addendum, but we had to prove it on three separate occasions.

After thinking the same thing as a bunch of you that Midwest's service is horrible and complaining…read morebecause they never come out when they say they will.... I've had my spool for 3 years and true, i've had a few problems. Leaks, Heater broken, learning daily management, opening, closing... Then on Sunday of Memorial Day weekend, the owner, Scott, came over twice and personally repaired our pool heater. I think that they're doing the best they can but fiberglass pools are still fairly new and they're learning as they go along. He also has problems keeping good workers. There are not many other dealerships out there that are any better. So, if you want a fiberglass pool and you've read all the reviews and you get challenging service, then you're taking that risk. You can always pay more for a gunite pool from someone else but who knows if you'll get any better service. For the owner to come out himself this past holiday weekend. I think that says a lot and that he's making an effort. Let's all maybe try to be a little more patient and reasonable. I will still buy my next spool from them! Because when it works, it's Amaaaaaaazing~

we hired this company to do a swimming pool renovation, which included adding stairs, a new pool…read moreliner and plumbing, as well as Concrete. In 2020 the only thing our swimming pool needed was a liner, by the time they were done with it they had caused permanent damage to our property and our pool. They are currently using the photos of the destruction they caused as examples of their repairs. After months of rejection by other Pool companies due to the extensive damage caused, we were very blessed to find a pool company out of Ionia who was willing to take on the task of fixing all of the damage caused by them.

Made an appointment with this company to open our pool. The day of our appointment (that both my…read morehusband and I took off work for) they were a no call no show even after calling and speaking with Theresa several times that day inquiring when they were going to arrive. The next day my husband went into the shop and spoke to Theresa in person, she assured him that she herself would be at our house that evening to open our pool. Well needless to say another no call no show! Don't lie to people and say you are going to do something and don't. And to not even call with an explanation?! Horrible experience and would never recommend this business to anyone.

This is an adorable, relaxing down to earth garden. We went there today for an event and…read morethoroughly enjoyed ourselves. Sandy is a wonderful host and she shared her knowledge and experience with us. Looking forward to going again.

From the owner: locally grown plants, personalized garden advice, consulting and garden maintenance, fairy gardens…read moreand accessories, workshops and custom made garden accessories.