Got my watch fixed they did a good job. I would definitely…read morego there again. ...................

If Dale would do what he says he will do like fix my watch correctly it still doesn't keep accurate…read moretime in his shop almost a year I for one I'm not happy I will never do business with him again

I stopped into OTW one time before bringing my watch over to have it looked at. These guys are the…read morereal deal. Attentive and informative. They aren't pushy they just want to please. I had them do some work on one of my watches and will be bringing my others when they are in need of service. If you are into luxury watches definitely check them out. Thanks guys!

Rare Rolex. My only provider for my 1960 Explorer-Date 5701. Rarest of the rare which wear every…read moreday.

I had an incredible experience at this place and I'm definitely going back. I had an older TAG that…read morewas in pretty bad shape and needed some TLC. This was the best place I could have taken it to. I highly recommend this place to anyone who's looking for a great watch repair. The guy who worked on my TAG was super cool and very chill. Come check them out! Work speaks for itself

This was my first time visiting this shop. I needed the hour hand on a vintage Hamilton Diamond…read moreDial watch adjusted because it wasn't set correctly. The owner took a look, sat down, and fixed it right on the spot. When I asked how much I owed him, he said there was no charge. I was surprised and honestly a bit shocked... very few people would do something like that these days. I'll definitely be back, and I'll gladly refer others to him. I'd give him 10 stars if I could. Tom A satisfied customer

Visited last week for a battery replacement. The worker estimated 20 minutes, so I walked around…read morethe mall and returned to find my $150 watch in pieces! I asked the worker what happened and heard, "It was already like this." It most certainly was not in pieces when I handed it to them. An older gentleman worker seemed flustered with the situation and said, "There will be no charge today." So, I don't have to pay for having my watch broken? The gentleman then asked me to return the next day to pick it up. When I returned the next day the watch had been pieced together the best they could and it was obviously not working. I asked if they could at least fix what they broke and heard, "No, we can't fix it. It's not even an expensive watch." I was handed my broken watch and the gentleman simply shrugged. I was offered no restitution or compensation. I would highly recommend NOT patronizing this business.

I don't typically ever leave reviews but this place is the worst business l've ever encountered. I…read moretook my silver necklace to get a simple repaired back somewhere in September of 2023. Then a week later I get an unexpected call that he has lost it, but will let me know if he finds it. Fast forwards 5 months he still hasn't found it and offers to buy a replacement which I was out of town for a month so l wasn't able to meet with him. Fast forwards another 1 month I finally get a call that they have found it. It's February 20th of 2024 When I get there, the first thing I was greeted with " you got the money"? I simply told him wow, you expect me to pay after 7 months! He like yeah it fixed isn't it. he showed me the replacement necklace he got me which was the cheapest necklace ever, it felt like straight plastic and wasn't even remotely close to the necklace that I took to be fixed. I told him there's no way I was gonna pay him after 7 months btw it was only $45. And once I told him that he tried to make me also pay for the replacement. I wish I got a picture because it was not anything close to the one that he lost. Since I wasn't willing to pay, he just simply cut the peace that he replaced and handed it to me and said this is the finished. So basically after 7 months I got a necklace that wasn't even fixed. The part that made me mad as I was patient and was really calm about the situation. Would definitely will never go back and wouldn't recommend it to anyone.

Great shop family owned trustworthy and well priced. came here for a simple battery replacement on…read moreall my watches and a couple adjustments and they did it on the spot very quickly and did a great job!

This is the ONLY clock shop I will let service my grandfather cuckoo clock purchased in Germany!…read moreFun shop to browse, also.

I was unimpressed when I called them a few days ago to ask about a charm for my pandora bracelet…read more They acted bored and put out. But when I went in today, Jen helped me. She was amazing! Friendly but not pushy. Efficient but not robotic. I'll always ask for her when I shop here. They have two Levian sales every July 11 and January 11. I'll check it out!

Not sure about this. I bought my daughter a 2ct ring when she was 4. Put it away until she was…read moreold enough. Now she is 21and went to get it sized. SHOCK! They can only size it 2 sizes and she needs 2 1/2. But if they could it would be 600$ to size and buy the warranty. It's brand new, in a safe deposit box for 18 years. Not even an offer how to maybe fix the situation. I can trade it for a 4k$ ring, other than that I am just out. Way to win customers with this service. Now imagine if they were to say , "let's take care of this" trade it for another 2ct ring in the right size or something. Not "well you need to spend twice as much". So I guess I'm just out. No good deed goes unpunished right

Trevor is the man hooked it up been on a hunt getting games for nostalgia and he came through got a…read moregood selection to play up on and cure my boredom for the next few days

John an Jose always help, they have great customer service, and give great deals…read more This place is hella chill i love coming here

We had a great experience working with Sierra West in Murray! we worked with Tiffany and she was…read moresuper helpful in helping us design the ring that we wanted. we have recommended sierra west to a couple friends already!

My husband worked so hard & saved for months to get me a beautiful custom engagement ring. My…read moregorgeous band was purchased elsewhere and I had Sierra West mount the 3 carat center stone I purchased from them. I never received the appraisal that was promised upon completion so I could not get insurance. After ONE year a prong broke and my center stone completely fell out. My heart was shattered. I reached out to Fred and was told I should have gotten my prongs checked twice a year. That would have been good to know before it was too late. He offered to replace it with a CZ and so generously wave the $50 charge. If you don't want to be gutted like I was, I would recommend going to another jeweler for custom work but if you do decide to trust these people insist upon more than 4 prongs being used to hold your investment together and make sure they give you the appraisal so you can get INSURANCE. I was so disappointed in the entire experience I decided to purchase a replica under $100 and it has lasted years now without a single issue. Price really doesn't matter, the craftsmanship (or lack thereof) does.

I called George to see if he did battery replacement for fossil watches and was immediately…read moreresponded to with the address where I could bring my watch for immediate service. George was very friendly and worked me in and within 10 minutes. I was on my way again with a new battery in the watch. Additionally George set the watch to the correct time and buffed and polished the watch crystal. For any of your watch needs I would highly recommend Time Keeper and using George as your solution to any watch needs.

I followed his online profile/platform for a request for watch service on two watches and included…read morephotos and all the requisite information. It's been 5 days and no response. Who knows, perhaps he's on vacation?