A few weeks ago, I purchased a sport jacket, pants, and two shirts for my son as he prepares to…read morestart his Master's program and needs professional attire. Because of his height, significant alterations were required, bringing the total close to $700, with a substantial portion going toward tailoring. I was told the clothing would be ready on March 20th. So I arrived at 6:00 PM on March 20th to pick it up. When I got there, the manager checked with the tailor and informed me the items were not ready. I then overheard that the alterations had not even been started. The work required included sleeve adjustments on the jacket and both shirts, as well as hemming the pants. I explained that I live in Northeastern Pennsylvania--over two hours away--and asked if the items could be shipped to me. The manager declined and instead suggested I wait about an hour. Given the amount of work still needed, and my schedule, this did not feel like a realistic or reasonable solution. What was most disappointing was the lack of acknowledgment of the situation. There was no apology and no effort to offer an alternative solution that would make things right. As a result, my son will not have properly fitted clothing for his first event. Overall, this experience reflected poor communication and customer service, particularly given the clear expectations that had been set.

Staff was very respectful and knew what they were doing I was in and out both times. Highly…read morerecommend

More quality clothes. Returns are easy. Been buying from Macys for over 50 years…read more Highly recomend Macys. Too bad about Sears. A family owned company that took Show large company and the service had gone way down. Company will use by large corporation them out.Marketing experience and the company bankrupt. And the customers was like doubt once loved Cheers.

Everything about this location from the lack of customer service to the neglected interior has gone…read moredown hill very quickly. Sad but true.

This stores personnel is absolutely amazing. Walked in and got greeted by Joel in a very nice non…read morepushy manner. Within 10 minutes not only was Joel helping me out, but Jason was also helping. Both were very friendly and HELPFUL. I have never experienced such a helpful pair of sales people before. They were honest and did I mention helpful like no other. I never went to this store before until today, but I am certainly going to be a customer again and again. MUCH APPRECIATED!!!

I have always shopped here for my son. Great selection. Today will be the last time I ever step…read morefoot in this store. The saleswoman told my son he needed to buy new shirts and that he should burn the one he had on. It was an American Flag shirt and it was purchased there.

Everybody in here was super nice and helpful, I'm not big on fast fashion but H & M is one the…read morecorps who cares and they have cool stuff for great prices. Needed a turtleneck hat n jeans, since almost everything I have is for Florida weather.

I shopped here with my kids last weekend. Considering that it was the Christmas season. The place…read morewas clean and you could actually find someone to help you. Only negative was the long line which is to be expected this time of year. I was surprised at how big it was. You would not think that from looking on the outside of the store.

Great store. Nice variety of selection of voting shoes housewares. Great value for your money. Nice…read moredeals throughout the store. If you park in the lower level be prepared to take the high escalator. If you park on the other side you can just walk in. I didn't need any service.

There is always a good clearance rack to raid. There prices are so so but they carry good quality…read moremerchandise

The store is very dirty and disorganized. The cashiers move like snails. The manager stands there…read moreand plays with empty hangers instead of helping with lines. I stood on line for 35 minutes if not longer. The security guy stood by the entrance having the alarm go off for no reason nobody was by the exit or entrance and had to hear it all the while standing in line that was up by the women's clothes. The manager should really find a job that suits them cause retail isn't a job that suits them and the store is a reflection of it the district manager need to come in and fix it. It was a great store now it isn't.

I went in here with my bf to get some dress pants, and we literally found them in like 5 mins. They…read morehad his size and we got two pairs in different colors. We also got lucky and found a dress shirt to wear with it. Normally I hate stores like this because I hate sifting through a rack of things squished together but today was a pleasant experience. Fast, and found what I needed easily. Bonus, while I was waiting for him to come out the dressing room, I found 2 pairs of jeans for my teenager to start school shopping. Cant beat that!