Do not ever use this cleaning service. There is no respect for your time or your space. I was…read morepromised a deep clean due to a shoddy previous job with an inspection to follow. Only for them to spill/create stains all on my carpets and stairs. And the inspector just "assumed" it was previously there. Comical. Not only did they create stains but also ruined my carpet with whatever they used and proceeded to try to cover it up without saying a word to let me discover it.

Called them two days ago to order cleaning services for my mother as a Christmas gift. I made it…read moreexplicitly clear I was interested in a gift certificate and that this was a surprise. The lady I was speaking with even said she would make a note saying not to call the account holder since this was a gift. Their prices were very high in comparison to other cleaning companies so I withdrew my interest. The next day my mom told me someone from "Cleaning Authority" called her with a quote for cleaning services that she inquired about. She knew it was either me or my dad who was trying to "secret santa" her. Thanks guys for ruining my surprise.

Overpriced cleaning service that you reformed only a high level cleaning when I paid for thorough…read moredeep cleaning. The cleaners themselves were very nice, they were only following the poor processes and rules that the company set for them. A total waste and f money

Used them for a couple of months until I came home to find that thins were missing from my home…read more When I called the owner he pretty much blew it off as to not care and just told me to call the police. After filling a police report I requested his insurance information and gave me the contact information for the Agent. After speaking to the agent she is blocking things refusing to let us speak to the Carrier or open a claim. Skip them over every time at this point they need to have ICE in there too since majority of the staff can't even speak English. Last I checked that was a requirement for citizenship.

I have been working with this location for almost one year now. I moved from Chicago to Duluth into…read morean apartment, and needed to find a company I could work with so that my place was cleaned once a month. I called for an estimate, and Donna (owner) came out and spoke with me about what the cleaning would entail and the process moving forward. I worked with Tiwana about scheduling a monthly visit and what my expectations can be moving forward. Initially I had a couple different teams clean, so I felt like I was looking for more consistent service. Spoke with Donna and Tiwana, they assigned a permanent team to manage my monthly cleanings. Perfect solution, and I was grateful that they had flexibility with my expectations. I am leaving the area, and so I sadly am no longer going to use this branch of TCA- but the app and recurring payment system is so easy to use, reminders about when the teams would come and clean- everything is user friendly. I will miss using this group and location very much. I have them doing my move out clean in 13 days. I am confident I will have a shiny looking place when I have the walk out inspection, not even a small concern of mine. This is an independently owned branch. Please support small businesses, especially in this climate.

Two years ago I was singing the praises for this company…read more I recently recontracted them and there is no singing. This time I experienced a homophobic attitude from a cleaner who then didn't do her job. I received a rediculous $25 credit for the situation no matter how many times I brought the subject up. The new team has not been addiquitly doing there job. After the initial cleaning that cost some $550 where things were missed, there are still some areas that have not been cleaned. All is inexcusable! Contract has been terminated.

Lourdes Villaneva and veronica Lopez did a great job cleaning my house today. The floors were…read morewashed and furniture sparkles. I wiuld recommend these ladies highly.

Mary & Esther Team 11 always do a thorough job cleaning my home. They are efficient, reliable &…read morevery pleasant people.

If you want your house to not be clean, this is the people to use. If you're not home when the…read morecome, they'll be in and out in 25 minutes.

Today Chantal and Karma did a great job cleaning our house! They were both sweet, took time to pet…read moreour cat, and were detailed about the clean. I appreciate cleaners who are friendly and are although attentive on the job.

I have discussed my problems with this company's managers on numerous occasions before going to…read moreYelp. They had the opportunity to do the right thing but they didn't. They gave me a bare minimum refund but didn't do what was promised. I asked for specific things NOT to do, but they ignored that and did it any way. It was supposed to be a "deep" clean, but my 12 year old granddaughter could have done better. They disabled a motion detector in my closet, unplugged a floor lamp causing me to get on hands and knees and crawl under a desk to replug, damaged an antique table with some sort of chemical, and the most egregious thing was leaving my front door unlocked after I instructed them to do so. They actually made more work for me to do instead of making life a bit easier. Sorry I can't give it less than one star.

Not properly trained Very young kids…read more Shortcuts Lots of damages and breakage And not take responsibility Just don't work with them

Stay away from this company. I paid almost $300 for them to clean a townhouse that was almost…read moretotally empty. I cannot begin to tell you what a piss poor job they did. The bathroom hadn't been cleaned; the floor hadn't been swept and it appeared as if nothing had been done for over two hours. To add insult to injury they left a slushy in the freezer that spilled over. I contacted the Cleaning Authority via email, text and a telephone conversation and I forwarded them pictures of the shoddy cleaning. I was told that someone would get back with me. Needless to say that never happened. Whoever owns this branch of the Cleaning Authority should be ashamed. I felt as if I had been robbed. You don't deserve 1 star. This is by no means all of the things they didn't do. we had to actually cle the townhouse ourselves.

I have nothing to say, other than team 4 did an excellent job today and they continue to strive for…read morenothing but the best. Tiffany, Yuri and JyKeema (Team 4) were very professional and pleasant. In addition to cleaning my entire house, the team always greets me with a smile. We really appreciate the quality of work and excellent service that we continue to receive from team 4. I would highly recommend the Jonesboro office for your cleaning needs and service.

Great service all around!! The owner came out and gave us a quote that matched the service. The…read morecrew they sent out were very courteous and did everything we asked. We will be using this group again!

In response to Michael's comment, the other cleaning service, The Cleaning Authority, did a deep…read moreclean as well. It took them half the time and half the cost, and they did a better job. Of course I was being nice when I told Michael I was happy with the clean. It was fine. Not outstanding. But satisfactory. I even told his wife the things they missed. And they were never addressed. Which is fine. I am pretty laid back person until you accuse me of being a liar and threaten me. A service was provided for me and I am required to pay for that service. Which I did. And the first check I sent to Regal Maids was cashed. I even tried to schedule another clean after first hearing from Michael's wife that my check hadn't been received. I was going to continue to use their service. I never had the intention of not paying for the service I received. I sent them a check. The check was cashed. But not by them? Even if it was mailed to them? Ok, who was it cashed by? Can you wait to let my bank do an investigation to see? No. They would not wait they asked for another check. I could not get to my bank in time, so they threatened to put a lien on my house. So I went and paid in cash and had to cancel the second check my bank was sending them. So my experience was terrible. Especially since I found a company that did a better deep clean for half the price and in half the amount of time. I read the reviews on yelp before I used Regal Maids service. All of them were fantastic. However, my experience was not. Which is why I wrote a review. If other people disagree, they are more than allowed to. People form their own opinions about everything. And like Michael said "The reviews can speak for themselves." However, my experience was terrible and I found a different cleaning company who did a better job in half the amount of time and for half the price. I think people should know that, which is the only reason I wrote a review.

Terrible!!! I paid $160 for 2.5 hrs and my 12 yr old could have done a better job! I asked for…read morebaseboards they weren't cleaned, I asked for the floors to be swept and mopped and instead they spent time vacuuming even tho I asked for that not to be done just awful job will never use them again. Kitchen counters weren't even wiped off other than bathrooms not sure what they did!

So far so good! I have only had them come clean my house one time so far but they did a great job…read more They did their first initial clean which included deep cleaning of the kitchen and bathrooms, which was awesome. Next month they'll be doing my second initial clean which includes all the living areas and bedrooms! I had 3 girls show up, they were on time and friendly. My house is almost 5000 sq/ft over 2 floors and they were here for about 3 hours. They were totally respectful of my baby's nap schedule and when she woke up right when they were finishing up they went back up and vacuumed her room. The pricing seems competitive but I haven't ever hired another cleaning service before so I can't say for sure. But in any event I am looking forward to continuing with them!

Regarding the Cleaning Authority- Ada has been Cleaning our home for 5+ years. She is highly…read morereliable, meticulous, cordial and detailed oriented. She is regularly responsible for training new employees. She deserves any available award and recognition by her company.

I hired the cleaning company for a deep clean of my condo to get it ready to sell. They sent over…read more2 women in their 70s who said they were not supposed to use step stools and were not supposed to clean anything they couldn't reach. I am 5'3" and they were both shorter than me. They spent an hour on the 2nd floor which was really clean and did not require much attention and failed to apportion appropriate time on the master suite and kitchen. I cleaned very deeply before they arrived and I have to go back and deep clean the elements they didn't get to. 2 women cleaning for 2 hours should have made more of a positive impact. And don't expect these older ladies to clean the kick plate area of the cabinets...I guess they couldn't bend over. Also, they indicated that they could not clean vanity mirror lights because they were too high. This was a huge waste of money for me. I do not suggest using this company unless you are a low grade rental property. I felt sorry for the older women having to clean houses at their age but if a company is getting paid to clean... the person hiring them shouldn't have to clean after they leave. My house was very clean before they arrived and I wanted it to sparkle for MLS photos but this company seriously disappointed. Oh- and don't let me forget this, when I called to make the appointment... I said that windows needed to be cleaned well. Apparently they dont do windows so they were"doing me a favor". Who the hell does not clean their windows when they are selling their house.... Overall, I have no idea how we had such a huge disconnect in expectations...All I know is that I deep cleaned my house and then hired a company for $125 deposit and $168 for time over the original hour for 2 cleaners to make it sparkle... and I need to go back and finish the job. They did not help much and it was pretty much throwing money away.