Metropolitan Insurance pressured me to use R & J Auto Body after my Fiat 500 was hit from behind by…read morea pickup truck and pushed into the car in front of me. There was damage to the rear bumper, exhaust system, lift gate, front bumper, right front fender, and right side door. After I got the car back, there was a lot wrong. The rubber seals on both sides of the right front window were incorrectly and crudely installed, the front half of the right door handle fell off, the lift gate was missing 4 of the plastic plugs that hold the interior trim in place, and the lift gate had a very annoying loud rattle when I hit even a small bump. To R&J's credit, the paint, fit of the body parts, color and finish is superb. I brought the car back to them so that they could repair the problems, but they only fixed a couple of them. They replaced the outer rubber seal on the right side window, they put the plugs into the lift gate trim, and they replaced the right side door handle. It took 2 trips back I still have the annoying loud rattle in the lift gate, and the inside rubber seal on the right side window is still incorrectly and crudely installed. I will try again to get these issues repaired. I will update this review afterwards. Update: I visited R&j once again, they took my concerns seriously and pulled my car into the garage immediately. 3 people took my car apart, figured out what was wrong, and repaired everything. I updated to 4 stars because I have done business with them before and they did good work. They really don't deserve 1 star. Overall, now that the problems have been corrected, I am very happy with their work.

I cannot say enough good things about my experience with R & J Auto Body, particularly Jim, who…read morehandled my Scion's repair. The work on the car was absolutely flawless--it looks brand new, which is incredible considering the damage. What truly sets them apart is their customer service and integrity. First, the communication was stellar. Jim took the time to update me at each and every step of the repair process. More impressively, he went into great detail explaining the potential for any future problems related to the accident, setting clear expectations, which is a rare quality in this industry. Second, I had a very embarrassing mix-up regarding the payment. I was unable to process the payment for about an hour due to an issue on my end, and the team (Emma, etc.) showed me nothing but grace and patience. To make matters worse, I mistakenly and publicly blamed Jim for charging me twice when the duplicate charge was actually a pre-authorization that resolved almost instantly. Jim handled my mistake with total professionalism and kindness, immediately clarifying the situation without making me feel foolish. R & J Auto Body does amazing work, and they treat their customers with respect, even when the customers are wrong! As the saying should be, "We all make mistakes except for Jim and R & J auto body."

Wayne repaired a dent in my car, charged me less than any other business and did a great job.read more

Molly and Wayne are simply the best in service work, body work and referrals. Trustworthy and fair…read morethey are the go to garage for my vehicles.

I have two vehicles in which I believe I have brought them into Midway Collision Center on four…read moredifferent occasions. Each time I have gone in I have had exceptional service. They did a superior job after explaining their work and process.  I got my car back timely, perfectly clean, and no one would ever know it had been hit/damaged. They were prompt, courteous, updated me daily with the progress as well as answered all of my questions and there is nothing I can think of that would have made my experience better, both for me and the coordination with the insurance company. Let's hope I don't need body work anytime soon, but now I wouldn't go anywhere else. In my opinion...superior work and service. Very highest recommendation! Michelle C. 4/7/2021

My car got side swiped in a grocery parking lot. I ended up taking it to Mid-Way as it is…read morepartnered with the insurance company of the driver who hit me. The workmanship is 5 Star. Like brand new. They found additional damage not included in the original estimate by the insurance company. They worked with the insurance company and took care of it. No problems. No hassles. They kept me informed as things progressed. Everything was cool and calm. I have my car back and feel good about the whole experience. The manager I worked with was John (didn't get last name). He made sure I was satisfied.

Ron answered the call late one afternoon and I coasted in to his shop to get my brakes fixed on my…read moretruck. Ron was really personable, competent and honest. He and Mike worked very quickly as a well oiled team to fix my brakes and I have complete confidence in them. Would return anytime to fix anything with them

This is the best small family owned dealership I've had the pleasure to do business with.The…read moreservice center down back is run my there son who is very very knowable . They are good people who tell it like it is. The prices of their vehicules are very fair as is the repair shop. If you want excellent service that's the place to go.

Outstanding service.....exceeded my expectations in terms of accommodating my tight schedule for…read moreextensive repairs. Not cheap, but fair given the model & scope of work. The vehicle was returned a few days earlier than promised in excellent "like new" condition. The staff / team was very professional from my initial call for an inspection to sharing the estimate to completing the repairs.

WOW!! AMAZING!! words can't say enough. All the guys at Dana's make a great TEAM!! They made it so…read moreeasy for me. I just dropped my truck off, got my rental car and less then 2 weeks later my truck was ready. They dealt with the insurance company on my behalf, I did nothing. My truck looks amazing. they went above and beyond. My whole back bumper and tailgate look brand new. Along with the side of my truck. They also fixed some other deep nicks near my gas cover. My whole truck was clean and shinny. I'm already telling all my friends about Dana's. Keep up the great work guys.

My brother in law & my family use/refer Strafford; recently,…read moreI needed some work (door damage from pulling out incorrectly). BIL said "don't use the crooks over in your state, next time you visit Mom, have Stafford do your car". That's what I did; turnaround faster than promised and final price just over the minimum in the quoted range they'd given me. So...if you're local, use them. If you're from out of town, take a vacation in the Seacoast and get your car repaired. Body & mind & car refreshed in one visit to NH.

Maybe this place was good in the past, but they seem to have fallen into disarray…read more I call to ask about having my bumper replaced. "Sure, bring it by," the guy says. "I'll be there in 20 minutes," I say. "See you then," the guy says. 20 minutes later, I arrive... and the guy I talked to is nowhere to be found, and the other guy there has no idea who I am, can't give me a quote, etc. Apparently, the guy I talked to stepped out... Later on, I drop off the bumper to be painted. More confusion ensues, but they take the bumper and the paint sample, and say they will match it. Many weeks go by.... finally I call them. Oh, yeah, the bumper is done, the guy says. But he had totally forgotten about it, he says. Can I bring the car to have the new bumper installed? More confusion ensues, where he can't tell me a day/time that will actually work. I'm going out of town in a few weeks, so I decide that I should call back after I get back in town. After I get back in town, I call to schedule, and he tells me he can install the bumper on Thursday, in two days. Sounds good! When should I bring it by? First thing in the morning, he says. Like, 8am? More like 8:30am, he says. By the way, we never talked price. How much will all this cost? More confusion, and then... roughly $800? I guess that sounds good? Thursday arrives, and I bring the car at 8:30 as planned. The guy looks at me in total confusion, like, "What are you doing here?" I mention my car, and having the painted bumper installed. He says that they're one guy short, and won't be able to get to it until tomorrow. But of course, we need the car tomorrow. Thursday was the day we planned on not having the car. He also has a doctor's appointment, etc. He seems really stressed. Then he says he doesn't even know where our painted bumper is. Could be upstairs, could be in the basement. Gulp.... has he lost our bumper? So we tell him we are going to have to reschedule, and then my wife and I are about to drive away (in our two cars, so she could drive me home when I dropped the car off), and then I'm like, "Wait a minute, enough is enough. I should just get my bumper, pay for the paint job, and take it somewhere else for the install." I mean, if Thursday couldn't work, as agreed, he should have called us to let us know. But come to think of it, he never even wrote down our phone number, or my name, or any other information about me or my car. So I go back in. The owner guy is nowhere to be found, and one of the younger technician guys knows nothing about my bumper, or how much it will cost, etc. More confusion ensues, and they finally call the owner guy, and he says $600, and I'm like, "Fine." They also go upstairs and find the bumper. Well, that's good news! And yeah, it would be easy to lose something there.... the place is absolutely piled with junk. Like... if I actually dropped my car off here, would it return in one piece? They bring the bumper down, and it's all dusty, but they wipe it down, and the paint looks nice. There's a scuff on one corner of the bumper, but at this point, I'm just going to take it. So one of the techs takes me into the office, which is an RV in the back, again completely piled with disorganized papers and junk. He processes my card, and I take my bumper and go. Two stars, because I feel bad for the owner, who's getting old and seems like he may have some health problems. But yeah, I would never bring another car here.

I was happy with the repair on my car, the cost, and their customer service. The only issue is…read moretheir location. They are on a busy road and have a small area to park. It was a little nerve wracking getting out onto the road from this spot.

Excellent workmanship, and I felt they genuinely cared about my situation and that I was happy with…read morethe work. Very highly recommended!

From the owner: Roger's Auto Body Inc. provides collision services, paintless dent repair, and frame repair on all…read moremakes and models to the Somersworth, NH area.